Venue : Queen of Hearts, (GCA Classroom) No 1 Hurworth Rd, Highlands, Harare

With...

Developing your Sales Skills and your

"Customer Service" for Professionals who want to deliver lasting Effects! ***** N.F.A.B - A.I.D.A. *****

24thFriday

April 2015 "Customer Service Training Work Shop Day"

Kevin Mommsen (30 years in Sales) has a passion for sales and Marketing 2nd to none! Kevin has had extensive Sales Training through a number of Companies where he has worked through his mining, industrial & retail sales career. He has owned, directed & managed a number of Companies at the same time getting directly involved

with Customer Service, the development of existing Customers and new Customer base. His vast experience is totally invaluable to the sub Saharan African climate as it is today. His own training that he has acquired over the 30 years has come from South Africa, England & Zimbabwe putting into perspective all 3 of these Countries

business & customer needs & requirements. His training brings us unique & welcomed new ideas so innovative and refreshing! Kevin's Sales Training & Customer Service Training has been noticed by Zimbabwean Professor Mr. Stephen Mashingaidze and his close working associates. They are planning on

nurturing Kevin's conventional practical Training programs and turning them into online Sales & Customer Service training programs for companies in and around Zimbabwe with great expectations of positive results.

Kevin Mommsen

What is Customer Service? It's when your Customer walks out of

your door happy as you do when you have just experienced service

excellence in any situation that you can remember that sticks in your mind! If

you can't remember one right now you need to join us on this course. If you

can remember a day like that then picture someone walking out of your

existing company with the same feeling after you and your employee's have

learned how to master certain skills. This course will teach you how to teach

yourself to identify your customers needs. Then satisfy those needs with

absolute ease! What you put into this course you will surely get out of this

course. So come along and participate in securing your future, and your

Customers loyal future with you! It is said that "Customer Service excellence is

not a destination but a continuous road of improvement" that sets you aside

from the rest of your competitors. It's an experience your customer won't

forget for a very long time. One they will talk about & want to experience

again & again. Excellent Customer Service is really not that difficult to

achieve once you know how it is done. You need to be focused on what you

are doing now, & what you actually need to be doing to make people

extremely happy with your service!

"Customer Service excellence is not a destination but a

continuous road of improvement"

Topics

What is Customer service?Induction Training

Min Company StandardsProduct Training

N.F.A.B.Sales Training

A.I.D.A.Team work

Team BuildingTeam MotivationCommunicationBody LanguageManagementDo and Don'tsPrice & Value

ExcellenceRespect your Customer

Respect their timeSchooling Fees

TrustLoyalty

EmpathyApathy