Customer Service Portal Webinar
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Transcript of Customer Service Portal Webinar
Customer Service Portal Webinar
1
WELCOME TO THE
CUSTOMER SERVICE PORTAL
WEBINAR
Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733
2
To access the Freedom
Customer Service Portal,
simply click Support
Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733
Customer Service Portal Webinar
Click CUSTOMER
SERVICE PORTAL
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Enter your assigned
Login ID and Password to
enter the Customer
Service Portal.
Customer Service Portal Webinar
Customer Service Portal Webinar– www.freedomsys.com – 1-800-571-3733
5
Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Click Request Service to file a
web-based Service Order.
This is the opening screen of the Customer
Service Portal!
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Customer Service Portal Webinar
Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733
Complete the Service Request form and click Submit when done!
Remember there are three required fields:
1.Customer Reference2.Req Service Date
3.Problem
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
You will receive a Service
Order Number confirming that
your service request has
been received by Freedom
Systems!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
The Customer Service Portal also lets you
track the status of your Service Requests. This
is accessed through
Pending Orders!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Service Requests can be Sorted, Printed or Exported!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
This is an example of a Service Order displayed to screen which can then be
printed!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Another important
feature lets you view and print
your Invoices!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Service Requests can be Sorted, Printed or Exported!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
The Customer Service Portal now offers a
complete, on-line FAQ Section!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
FAQ’s are sorted by
Topics or Programs!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
You can also search for
specific Key Words or Phrases!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Selecting a question will display the
Answer/Solution to your issue!
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Customer Service Portal Webinar
Customer Service Portal Webinar - – www.freedomsys.com – 1-800-571-3733
Rating the answers lets us
continually update the data to maximize
its usefulness!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
One more feature
available is the Knowledge
Base
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Customer Service Portal Webinar
Customer Service Portal Webinar - October 23, 2007 – www.freedomsys.com – 1-800-571-3733
The Knowledge Base is used
to store information
and procedures unique to
your municipality!
This page will display any
custom operating
procedures or information that
is on file for your
municipality.
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
You will need to reset your password the first time you use
the Customer Service Portal!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Click Change Password, enter the new password and click Submit.
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
Store your new password in a
safe place!
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
THANK YOU FOR ATTENDING THE CUSTOMER SERVICE PORTAL WEBINAR.
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Customer Service Portal Webinar
Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733
PLEASE REMEMBER TO VISIT WWW.FREEDOMSYS.COM FOR A LIST OF
UPCOMING WEBINARS!