· customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and...

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Transcript of  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and...

Page 1:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 2:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 3:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 4:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 5:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 6:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 7:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,
Page 8:  · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,