Customer Service February 2011
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Transcript of Customer Service February 2011
Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Albania Anila ZeqoNeritan Selita
355 4235011 355 4235024 [email protected]@avis.al
American Samoa Ruta Thompson 684 699 2746 684 699 4774 [email protected] Cruz Domingos +244 222321551
+244 222323182+244 222323515+244 22232162.0
[email protected][email protected][email protected]
Armenia Anahit Minasyan +37410 51 6363 +374 10 52 8727 [email protected]
Australia Petrina Grib 61 2 9353 9130 61 2 9353 9119 NZ2543 [email protected] Rafaela Chwala 00 43 1 601 87 151
00 43 1 928 05 40 [email protected]
europe.comAzerbaijan Hasan Huseyin Kurt +99 412 4975455 +99 412 4975553 Wiz No BA4 [email protected] Mr Gregory Rodrigues 00973 17 531144 00973 17 531441 [email protected] Maxim Varatsilin 375 172 347990 375 172 374241 [email protected] Carla Cappuyns
Laetitia de Meulemeester32 2 730 62 52
32 2 730 62 48
32 2 726 92 44 Wiz No X42 mailto:[email protected]:[email protected]@avis.be
Benin Brice Sopoh 229 21 38 33 40 / 21 38 16 01
229 21 38 14 74 [email protected]
Bolivia Yenny Vaca 591 3 343 3939 ext 107
591-3 345-1595 [email protected]
Bosnia Sasa Kazic 387 33 289278 387 33 474055 Wiz No SJ9 [email protected]@avis.com.hr [email protected]
Botswana Bronia Matshane 267 391 3093 267 391 2461 [email protected] David Goh 673 2 426
345/442284673 2 424 921 2306 [email protected]
Bulgaria Svetlio YordanovMaya Harizanova
359 2 826 1100359 2 827 1100
329 2 827 3057 [email protected]@avis.bg
Burkina Faso Valerie Kafando 226 50 49 88 30 / 88 00
226 50 37 17 65 [email protected]
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For Budget Rent a Car enquiries contact Chrissie Lomas Telephone: +34 93 344 3609 e-mail; [email protected]
Customer Service Directory: February 2011
Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Cameroon Barbara Njoh 237 33 42 64 10 /237 99 94 86 99
237 33 42 42 60 [email protected] [email protected]
Canada (See USA)Central African Republic Gladys Lopez
Caroline Abossolo236 21 61 73 76 / 21 61 32 78236 75 54 01 38
[email protected]@cfao.com
Chad Maimouna Moussa 235 22 51 92 81 235 22 51 60 22. [email protected] Chile Paola Fernández 56 2 79 53 909 / 56 9
4565 990 (cell)[email protected]
China Marinda Fang +86 4008 821 119-2+86 23 255 709
+86 21 6274 8870 [email protected]
Comores Josian Caetan 269 73 3044 / 73 2400
269 73 3054 [email protected]
Congo, Democratic Republic Of (formerly Zaire)
Moise Angel 243 819923912 [email protected]
Congo, Republic of Veronique Cabanel-Larrousse
00.242.06.832.04.0100.242.05.550.17.78
+242 294 36 26 [email protected]
Cook Islands David Wright 682 22833 682 21702Cote d’Ivoire Patrick Mourot 225 21 75 18 34 225 21 75 18 18 [email protected] Stefanija Hemen 385 1 4673603 385 1 4673605 [email protected]
[email protected]@avis.com.hr
Cyprus Diana Ivanova 357 22713333 357 22713334 [email protected] Republic Voice contact only 43 1 601 87 151 43 1 928 05 40 [email protected]
europe.comDenmark Jenny Andersson +45 3326 8060 +46 31 725 6767 [email protected] Ann Aly 202 2 794 7081 /
7400202 2 796 2464 [email protected]
Estonia Kerli Kuuskla 372 6 671 500 372 6 671 501 [email protected] Ethiopia / Eritrea Makonnen Mengesha 251 1 510355/517646 251 1 511236 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Faroe Islands Haldan Dalsgord 298 313535 298 317735 [email protected] Eleanor Tabakaucoro 679 6722688 679 6720482 [email protected] Elina Heinonen 358 9 8598387 358 9 8598351 [email protected] France Chafya Benlarbi
Erika Kovacs33 9 77 40 32 32 0820 000 888
33 1 55 38 67 [email protected]
Gabon Magali Pedone 241 74 58 45 241 76 57 94 [email protected] Georgia Lela Siradze 995 32 923594 995 32 923591 [email protected] Gambia Lilian Azizi 220 439 92 31 220 439 66 87 [email protected] Germany Christel Herbold, (Tour and
foreign accounts)Petra Hofmann (Corporate Accounts)Peter Wimmer (Credit Clubs and NAPS)
49 6171 681200
49 6171 681201
49 6171 681332
49 61 71 681054 [email protected] damage queries :[email protected]
Ghana Kobina Eshun 233 (0)302 761751/2 233 (0)302 761751 [email protected]@avisghana.com
Gibraltar George Garcia /Ian Mackie 00350 20046036 (Landline) 00350 56000392 (mobile)
00350 20046036 [email protected]@avis.es
Greece And Crete Chrysoula Papageorgiou 30 210 6879615 30 210 6879610 [email protected] Cathy Mateo 1671 646 1801/2/3 1671 649 2847 [email protected](Please Refer To UK)Guinea Dominique Ballestra 224 62 41 11 82
224 30 01 06 20224 30 41 15 15 [email protected]
Guinea Equatoriale Maria Esther Mbela 240 09 07 69 240 09 06 92 [email protected] Marc Rook 31 88 2847 200 00 31 88 2847 015/
28 [email protected]@avis.nl
Hong Kong MAY TO 852 2882 2927 852 2895 3686 [email protected] Adrienn Barany,
Annamaria Suto36 29 550 456 36 29 352 292 [email protected]
Iceland Matthew Kingdon 354 591 4000 354 591 4040 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
India Sunil Gupta 91 11 43282870 91 11 43282862 [email protected] Harjendro Wijanarko 62 21 314 2900 62 21 319 31845 [email protected] (Cork) Amy O’Donnell
Grace HendrickChargebacks
353 21 4281120353 21 4281121353 21 4281167
353 21 4281129 [email protected]
[email protected] Yamit Golan 972-3-6170050 972 3 5788480 [email protected]
[email protected] Tiziana Quadrani Manager
1. Queries originated by
WHQ and Worldwide Licensee Countries
2. WHQ and worldwide
licensee countries for documents retrieval only.
3. Queries originated by European Corporate Countries
+39 06 4199 4280 +39 06 83 198 280 [email protected]
Japan Sumiyo Yazaki +81 (0)3 3567 1206+81 (0)3 3567 1205
+81 (0)3 3563 2320 [email protected]
Jersey (Please refer to UK)Jordan Sami Abu Samra 9626
5699420/56994309626 5694883 [email protected]
Kazakstan Kenya Kirit Thakker (HQ)
Grace Okello (HQ)
Patricia Kibata (Mombasa)
254 20 2533 610/1/2/4254 20 2533 610/1/2/4254 41 2220 465
254 20 2533 613
254 20 2533 613
254 41 2224 485
[email protected] Korea South Stacey Oh 822 862 2847 822 6240 0777 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Kuwait Imad Khalil 965 246 5082/2453827/8
965 245 3829 [email protected]
Latvia Andris RibaksEgils Pinkovskis
371 67225876 371 67830991 [email protected]@avis.lv
Lebanon Raja Kurban 961 1 367 124 961 1 367 125 [email protected] Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected]
Libya Dukali Hadudi 00 218 91 325 96 4900 218 336 20 7400 218 336 20 72. Airport 091 824 62 03
Lithuania Mantvydas JaneliunasGita Ramasauskiene
370 5 2306820 370 5 2306821 [email protected]
Luxembourg Olivier Allart 32 2 730 6252 32 2 726 79 57 Wiz No X42 [email protected]@avis.be
Macau Billie Fong / Samantha Chan 853 2833 6789 853 2831 4112 [email protected] Nikolina Velkova 389 (0)2 3222 046
(Direct)389 (0)2 3221 132 [email protected]
Madagasca Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected] Madeira Ana Cristina Teixeira 351 21 7547811 351 21 7547853 [email protected] Iqbal Omar / Munir Omar 265 1870 166 /
1870 340 / 1871 495Mobile: 265 888 829 626/888 876 857/ 0999 829 626
265 1872 429 / 1870 438 / 1874 326
[email protected] / [email protected]
Malaysia Katherine Lim 60 3 76282315 60 3 5569 5370 [email protected] Nicole Vernet 223 20 29 71 55
223 20 29 84 00223 20 29 99 88 [email protected]
Mauritania Demba Wane 00222 4524 30 94 00 222 4 525 88 22Mob 00 222 4 6495596
Malta Alexander Azzopardi Alexia Mirabelli
356 2567 7555 356 2123 5754 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Mauritius Kumaresan Murugesan 230 405 52 00/50/51/52
230 211 1420 [email protected]
Moldova (C/O Romania)
Mirela Olariu 401 210 4345/46/48 401 210 6912 [email protected]
Monaco Robert Quilez 377 93 30 17 53 377 92 16 02 09Montenegro Tanja Ivanovic 382 20 653 066 382 20 653 065 [email protected] Dalal Archane 212 22 974000 212 22 97 55 66 [email protected] Emidio Martins +258 21 466 6529 +258 21 466512 / 22 [email protected]
Namibia Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected] New Caledonia Marie Helene
Leca/Jean Pierre Dang687 27 5484 687 28 6290
New Zealand Petrina Grib +64 9 526 3204 +64 9 526 3299 NZ2543 [email protected] Boureima Alkaidi 227 20 74 01 58 227 20 74 28 87 [email protected] Nigeria Vivian Okoye
Adedayo Bakinson234 1 7646442234 1 7634663234 (0)8023056246234 (0)8028607787
[email protected]@avisng.com
Norway Jenny Andersson For Damage Queries
+47 8156 6007 +476 677 1122 [email protected]@livabil.no
Oman Gautam Broota 968 24400880/888 968 24 400889 [email protected] Iqbal Walji 92 51 2870201-9 92 51 2270753 [email protected] New Guinea Mike Roberts 675 325 8299 675 325 3767 NE22279Philippines Rufer Gesta–
Reservations and Customer ServiceArtel Sebastian – Sales and MarketingRhomel Franco –Operations
632 584 2463/4
632 718 4064/5/6632 533 1064632 718 4064/5/6632 534 4874
632 584 2474
632 533 0785
632 533 0785
[email protected]@avis.com.ph
[email protected]@[email protected]
Poland Jagoda Chrapka 48 22 572 652048 22 572 6522
48225726501 [email protected]@avis.pl
Portugal Ana Cristina Teixeira 351 21 7547811 351 21 7547853 [email protected]@avis-portugal.pt
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Qatar Vijay Kumar 974 44 667744 974 44 657626 [email protected]@avisqatar.com
Reunion (La) Fredo Anazor 262 262421599 262 262439513 [email protected] Simona Toma
Dan Guta (document retrieval only)
4021 210 4345
4021 210 4346
4021 210 6912 [email protected]
[email protected] Russia – Moscow and St.Petersburg (domestic only)
Russia – GSA(international queries)
Julia Homich + 7 812 600 12 13
+7 495 775 3920
+ 7 812 600 1599
+7 495 937 5951
Russia – Moscow and St.Petersburg (domestic only)
Russia – GSA(international queries)
Julia Homich + 7 812 600 12 13
+7 495 775 3920
+ 7 812 600 1599
+7 495 937 5951
Senegal Ibrahima Sall 221 33 849 77 55 221 33 849 77 56 [email protected] Sao Tome Pascal Boyer 239 2 222 973 239 2 222 543 [email protected] Sladjana Dimitrijevic +381 11 313 96 16 +381 11 212 99 37 [email protected]
[email protected] Seychelles Kaven Parcou 248 2 24511 248 2 25193 [email protected] Customer Service +65 67371668 65 6235 4958 [email protected]
europe.com.Slovak Republic Customer Service 421 2 4848 4515 421 2 4848 4505 [email protected] Slovenia Zorica Dragojevic
Lucija Gubanec386 1 583 87 72 386 1 583 87 81 [email protected]
Solomon Islands David Quan 677 24180 677 24181South Africa Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected] Spain Jaime Chaves
Almudena Dimas (supv)Jose Luis Cuesta (supv)
34 913 480 25034 913 480 29434 913 480 295
+34 91 3480220 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Sri Lanka Hassan Miskin 94 11 230644394 11 2306420
94 11 2423065 [email protected]
Swaziland Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected]
Sweden Jenny Andersson +46854633390 +463 1725 6767 [email protected] Roland Furrer +41 44 8091860 +41 44 5801643 [email protected]
europe.comTahiti Jean Claude Lecuelle 689-54-1010 689 421 911Taiwan Joseph Wang
Annie HuangCustomer Service
+ 886 2 2521 1936 +886 2 2523 0626 [email protected]@[email protected]
Tanzania Moustafa KhatawMinhal KassamMohamed Faris
255 22 2115381 / 2121061 / 2121062
255 22 2112786 / 2114562 / 2121060
[email protected]@[email protected]
Thailand Tuppadit Thaiarry +66(0) 2655 5696-7 +66(0) 2254 6718-9 [email protected] [email protected]
Togo Jonathan Y Fiawoo 228 221 05 82 228 221 1736 [email protected] Soane Ramanlal 676 23 344 676 21023 [email protected]
[email protected] Jean-Claude Vella
Rachid Hassen216 71 205 347 216 71 205 378 [email protected]
Turkey Asli Tufekci 90 216 587 9991 90 216 489 1940 [email protected] Uganda Temporarily closedUkraine Andrey Bovenko
Alexandra FidkevichInna Kiseeva
380 44 502 2010 380 44 502 20 14 [email protected]
United Arab Emirates Lamees Moussa Mohd 971 4 437 6473 971 4 437 6472 [email protected] Kingdom For Damage Queries:
INBOUND damage queries from 04-Apr-05
+44 0844 544 6666 44 844 544 6333
44 208 574 7499
Copy documents – [email protected](all other) [email protected]@avis.co.uk
USA See Final PagesVanuatu Lynne Bakai 678 22497 678 23374 [email protected]
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Avis Country Customer Service Guide
Country Contact Name Telephone Number Fax NumberTelex
NumberProfs ID/ Email
Vietnam Nguyen Ngoc Phong 84 4 3795 1643/ 44/ 79
84 4 3750 5080 [email protected]
Western Samoa Anina Velhe 685 20486 685 26069Yemen Omar Bamahriz 967 2
386313/386309967 2 386471 [email protected]
Zambia Precious Mngomezulu 27 11 923 3617 086 536 3578 [email protected] Zimbabwe Maria Makarati 263 4 575431/2/3 + 263 4 575481 [email protected]
CUSTOMER SERVICE USA
Virginia Beach Processing Centre
For all queries regarding rentals billed to central billing (corporate, euro or tour voucher) And for copy rental agreements where tour vouchers used:
Contact Name Telephone Number Fax Number Profs Id Email AddressAmy Leander – Primary contactVictoria Devore – Secondary Contact
800 959 3300 800 959 2568 [email protected]
For all queries regarding rentals billed to cash (not credit club billing), and for rental agreement copies - other than tour voucher copies:
Contact Name Telephone Number Fax Number Profs Id Email AddressLisa Keeney - ManagerSherri Green - Supervisor
757 687 2021757 687 2142
757 687 2841757 687 2842
[email protected]@avisbudget.com
Tulsa World Reservation Centre
All other customer service requests, including credit club billings, should be sent to customer service at Tulsa worldwide reservation centre:
Contact Name Telephone Number Fax Number Profs Id Email AddressSonia Thompson - SupervisorKathie Sullivan – Director
918 624 4251918 624 4082918 624 4121
918 621 4819918 624 4803
918 621 4814
[email protected] [email protected]@avisbudget.com
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Avis Country Customer Service Guide
Becky Peachey –ManagerPrimary contact
AVIS LAC REGION
If you do not receive an answer within one working week, please forward a copy of all documentation pertaining to the claim to Victor Cabrera (LAC Regional Office - see contact details below) for follow up, stating to whom, and when, the claim was previously sent.
Location Contact Telephone Fax Primary E-mail Address Alternate E-mail Address
LAC Regional Office
Victor Cabrera 305-874-4272 305-874-4229 [email protected]
Anguilla Shana Banks 264-497-2497 264-497-5032 [email protected] Allan Gomes 268-462-2840 268-462-2848 [email protected]
Argentina
Daniel DorazioMaria Michaela LabordeMariano Cavallaro
54-11-4378-9635
54 11 4378 9610
[email protected] [email protected]@avisbudget.com.ar
Aruba Wendy de Cuba 297-5- 827202 297-5-827220 [email protected]
Bahamas Sybil Hanna 242-377-7182 [email protected]
Belice Tanya Escobar 501-225-2629 501-225-3062 [email protected]
Bolivia Luis Fernando Canedo591-3343-3939 int. 114
591-3345 15959 [email protected]
Bonaire Lennie Holkenborg 599-717-5795 599-717-5793 [email protected]
Brazil Marli Gomes55-11-2117-4050 55-
11-2117-406055-11-3594-4058
Chile Silvia Labbe Zamora 562-795-3905 [email protected]
Costa RicaLuis RishorHortensia Arias
506-2293-2222506-2293-1111 [email protected]
Colombia Jannethe Carvajal571-629-1722 extension 7723
571-6291722 ext 7742
[email protected]@avis.com.co
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Avis Country Customer Service Guide
Location Contact Telephone Fax Primary E-mail Address Alternate E-mail Address
Curacao Levinus Stoutjesdijk 599-9-461-1255 [email protected]
Dominican Republic
Rosanna Lopez 809-985 2882 ext 235 809-985 2883 [email protected]
Ecuador Sandra Vásconez5932-2259333 ext 7091
5932-2259333 ext 7091
[email protected] [email protected]
El Salvador Roberto Saavedra 503-2500-2847 503-2260-5050 [email protected] [email protected]
French Guiana Rene Antonini594-594-302522 594-594-310791
[email protected] [email protected]
Grand Cayman Lee Foster 345-949-2469/2468 345-949-7127 [email protected]
Grenada David G. Otway, Jr. 473-440-3936 [email protected]
Guadeloupe Catherine Maugir (590) 5 9082-6900 590-590-83-4016 [email protected] [email protected]
Guatemala Erick Mendez 502-2-324-9000 [email protected]
Haiti Ady Pierre509- 2942 4545509 2942 2847
509-250-6563 [email protected] [email protected]
Honduras Nan Marinakys504-2232-0088504-2239-5712504-2239-9880
504- [email protected]
JamaicaMichael DacostaKivette Sinclair
876-926-8021 876-929-4998 [email protected] [email protected]
Martinique Sandrine Elisee 596-596-42-1100 596-596-51-50-84 [email protected] [email protected]
México Lucrezia Delli Carri
01800 500 AVIS (mexico)0052 9999 302000 ext.2117
Nicaragua Jorge Arias 505 2250 3366 505 2268 [email protected]
Panama Marie Batinovich 507-366-1333 [email protected]
Paraguay Lindomar Zambrzycki 595-21-446233 [email protected]
Perú Yrma Espinoza 511-2084450 511-2084440 [email protected] [email protected]
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Avis Country Customer Service Guide
Location Contact Telephone Fax Primary E-mail Address Alternate E-mail Address
Providenciales Janet Landy 649-946-4705 649-946-4810 [email protected] [email protected]
Puerto RicoLuise Mainardi Stepanie Negron
787-253-5901787 253 5925
787 253 0926Luis.mainardi@avisbud
get.com [email protected]
St. Barthelemy Romain Rousseau 590-590-27-7143 590-590-27-6932 [email protected]
St. Croix, USVI Honica Jeffers 340-778-9365 [email protected]
St. Kitts Elvis Nisbett 869-465-6507 869-466-6846 [email protected] [email protected]
St. LuciaRosella Laurencin/ Bahia Augustin
758-452-2202 [email protected]
St. Thomas, USVICathalina John-Baptiste
340-774-4616 [email protected]
St. Maarten Philippe Barbier 599-5-45-2847 [email protected]
[email protected]@avis-sxm.com
Suriname Fillis Lie A Fat 597-554039 [email protected]
Tortola, BVI Esmie Nibbs 284-494-3322 284-494-4218 [email protected]
Trinidad & Tobago Yvonne Chiu-Hung 868-627-7753 [email protected]
Uruguay Javier Calvete 598-2-903-0303 [email protected].
VenezuelaEdgar NuñezAna Katiuska Garcia
58-212-261555658-212-2615556
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