Hannah Robertson5 Limefield Road, Radcliffe, M263SU

07545194208hannahrobertson1994@googlemail.com

Personal Statement

I am a reliable, trustworthy and hardworking sales / customer service professional that is able to multi-task and handle pressure simultaneously. With my experience, I have developed excellent organizational, problem solving and sales skills. I am seeking a position which will challenge me and push me to the best of my abilities. I am able to work on shift basis including evenings and weekends. I possess a 'can-do' attitude and am able to use my common sense to find workable solutions to problems whilst appreciating business needs and adhering to compliance.

Skills & Qualities

•Highly motivated •Can-do attitude •Time management and planning skills •Ability to work under pressure •Friendly polite and approachable •Willing to work irregular hours to cover busy periods •Well mannered and treats others in a respectful and supportive manner •Enthusiastic and energetic •Excellent communication skills and interpersonal skills •Common sense and able to work off my initiative •Dependable and reliable •Able to build rapport quickly and effectively •Able to work individually and as part of a team •Understands the importance of confidentiality

Employment History

Customer Service Assistant - Cancer research UK - April 2015 - August 2015

Responsible for driving sales targets and communicating effectively with internal and external customers. Ensuring every customer receives exceptional levels of service and enjoys their visit to the store, providing repeat business.

Duties included:

•Maintaining a high standard of cleanliness in all public areas •Greeting customers when they enter the shop in a friendly and professional manner •Operating the till and handling financial transactions •Answering queries from shoppers •Reporting issues of concern to the manager in charge •Receiving deliveries and processing these items

•Handling customer complaints in a professional and polite manner •Training new team members •Preparing window and shop displays •Keeping shop displays clean and tidy at all times •Providing product knowledge and advice to customers and staff •Alerting other team members about customer issues •Being vigilant against theft and stock damage •Responding to over the phone enquiries •Checking for counterfeit notes and ensuring they are real •Hitting targets set by the company and sales managers •Approaching customers and politely asking questions to get a better understanding of their needs

Education and Training

Innovative Alliance - September 2015 - October 2015

•Level 1 award in behaviours attitudes and attributes required for employment (QCF) •Level 1 award in principles of customer service (QCF) •Level 1 certificate in personal and social development (QCF) •Level 1 certificate in developing employability skills (QCF)

Bury College - September 2010 - July 2014

•Level 3 award in NVQ Childcare (CYP) •Level 2 award in childcare •Level 2 award in health and social care •Level 1 award in health and social care

Radcliffe Riverside High School September 2005 – July 2010

Educated to GCSE standard in all core subjects.

References

Excellent references are available upon request.