7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

1/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 9

GFZXMJQEZGMF

Bafaxio Gfzxmjqezgmf4

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7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

2/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 8

Ugfea z`axa gu if q|#ognzcafz mn og~gfbu mn Gfjgifu/ z`a cmhgoa

`ifjuazu hagfb quanqoo nmx emccqfgeizgmfu/ z`aw ioum uzifj iu uzizqu

uwchmo/ cmxa ifj cmxa hxifju rgz` bxaizax fqchax mn naizqxau `i~a

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U|aegnge Gfzxmjqezgmf

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ifj ioum ihmqz uizguniezgmf ngxuzow&

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cigfzigf z`a uizgungaj equzmcaxu&

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

3/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 5

M|axizgmfio jangfgzgmf mn emfea|z

Hqwax ha`i~gmx gu jangfaj iu Ioo |uwe`mombgeio/ umegio ifj

|`wugeio ha`i~gmx mn |mzafzgio equzmcaxu iu z`aw haemca irixa mn

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uax~gea

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equzmcaxu gu emfugjaxaj iu auuafzgio nmx aie` ifj a~axw mxbifgtizgmf&

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ngxc ifj z`a iezqio |axnmxcifea hw z`a ngxc& Ap|aezizgmf u`i|a

Equzmcax |axea|zgmf mn |xmjqez mx ngxcu |axnmxcifea& Z`qu

Equzmcax uizguniezgmf 3 iezqio |axnmxcifea hw z`a ngxc

Equzmcax ap|aezizgmfu

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nieaj hw cifw mxbifgtizgmfu& Gf z`gu iu|aez EQUZMCAX

UIZGUNIEZGMF |oiwu i ~axw gc|mxzifz xmoa&

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z`a m~axioo equzmcax uizguniezgmf g&a& z`a uax~gea jaog~axw uwuzac eif ha

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

4/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba :

jaemc|muaj gfzm iozaxfizg~a equzmcax emfziez |mgfzu z`iz u`i|a

equzmcaxu m~axioo dqjbacafz ihmqz z`a mxbifgtizgmf&

Zizi gu xi|gjow bxmrgfb hqugfauu bxmq| hiuaj gf Gfjgi rgz`

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xa|xauafzgfb oaijaxu`g| rgz` zxquz& Zizi zaoauax~geau u|aix`aijaj gf

977> ZIZI zaoauax~geau riu z`a ngxuz zm oiqfe` EJCI cmhgoa uax~gea gf

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gzu uax~geau&

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|xm~gjaxu& Zmjiw gz gu |ixz mn z`a ZIZI bxmq|& Gz uzixzaj iu i uqeeauumx

zm z`a axuzr`goa r`goa m~axuaiu emccqfgeizgmf uax~geau ifj rafz mf zm

haemca z`a |xacgax |xm~gjax mn gfzaxfizgmfio ~mgea ifj jizi uax~geau&

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

5/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 1

EQUZMCAX UIZGUNIEZGMF

Jangfgzgmf4

Z`a jabxaa mn uizguniezgmf |xm~gjaj hw z`a bmmju mx uax~geau mn i

emc|ifw iu caiuqxaj hw z`a fqchax mn xa|aiz equzmcaxu& Gz eif ioum

ha jangfaj iu/ i hqugfauu zaxc z`iz caiuqxau `mr |xmjqez ifj

uax~geau ixa uq||ogaj hw z`a emc|ifw caaz mx uqx|iuu equzmcax

ap|aezizgmf& Equzmcax uizguniezgmf gu z`a iez mn dquz jmgfb afmqb` zm ha

ieea|zihoa zm equzmcax& Gz gu ugc|ow caazgfb hiuge ap|aezizgmfu&

Gz gu i zaxc nxayqafzow quaj gf cixkazgfb/ gu i caiuqxa mn `mr|xmjqezu ifj uax~geau uq||ogaj hw emc|ifw caaz mx uqx|iuu equzmcax

ap|aezizgmf& Gz gu jangfaj iu z`a fqchax mn equzmcaxu mx |axeafziba mn

zmzio equzmcaxu/ r`mua xa|mxzaj ap|axgafea rgz` z`a ngxc/ gzu |xmjqezu

mx gzu uax~geau apeaaju u|aegngaj uizguniezgmf bmiou&

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r`axa hqugfauu emc|azau nmx equzmcaxu/ uizguniezgmf gu uaaf iu i kaw

jgnnaxafzgizmx ifj gfexaiugfbow `iu haemca i kaw aoacafz mn hqugfauu

uzxizabw& Rgz`gf z`a mxbifgtizgmfu/ equzmcax uizguniezgmf xizgfb eif

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cmqz` cixkazgfb/ r`ge` gu hmz` nxaa `gb`ow annaezg~a&

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|qxe`iua gfzafzgmfu ifj omwiozw/ gzu jizi gu mfa icmfb z`a cmuz

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

6/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba >

nxayqafzow emooaezaj gfjgeizmxu mn cixkaz |axea|zgmfu& Z`agx |xgfeg|io

qua gu zrmnmoj&

9& Rgz`gf z`a mxbifgtizgmfu/ emooaezgmf/ ifiowugu ifj jguuacgfizgmf mn

z`aua jizi uafj cauuiba ihmqz z`a gc|mxzifea mn zafjgfb zmequzmcaxu ifj afuqgfb z`iz z`aw `i~a |mugzg~a ap|axgafea rgz` z`a

emc|ifwu bmmju ifj uax~geau&

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z`iz equzmcaxu rgoo cika nqzqxa |qxe`iuau& Cqe` xauaixe` `iu

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gu cmuz uzxmfbow xaiogtaj iz z`a apzxacau&

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nqfezgmfio izzxghqzau mn z`a |xmjqezu&

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

7/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 2

Equzmcax uizguniezgmf gu i ichgbqmqu ifj ihuzxiez emfea|z ifj

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z`aw ixa caz&

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7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

8/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 0

GFJQUZXW \XMNGOA

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7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

9/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 7

Gf 900

7/31/2019 Customer Satisfaction on Tata Indicom Mobile Users DHEEPAK.S FINAL

10/59

UFA@I EMCCQFGEIZGMFU \^Z&OZJ

Igu`rixwi Gfuzgzqza Mn Cifibacafz Uzqjgau . Xauaixe`/ Hifbiomxa \iba 9