Customer SatisfactionCustomer Satisfaction

& the power of a team to get it& the power of a team to get it

How is the situation in the How is the situation in the world?world?

Triggers and pushersTriggers and pushers MoneyMoney Extreme competitionExtreme competition New marketNew market

Obstacles and blocksObstacles and blocks Customer’s infidelityCustomer’s infidelity TechnologyTechnology Lack of trainingLack of training

What does a customer really What does a customer really need?need?

ProductProduct Quality, price, convenienceQuality, price, convenience

AtentionAtention Service, warranty, puntualityService, warranty, puntuality

Commitment from the supplierCommitment from the supplier Trust, authenticityTrust, authenticity

Values in businessValues in business

What a customer really needs is What a customer really needs is a supplier with a set of values a supplier with a set of values that can help the customer into that can help the customer into fulfilling his aims in life.fulfilling his aims in life.

Values in business allow us to Values in business allow us to not only provide a good service not only provide a good service for customers, reaching their for customers, reaching their satisfaction; we go beyond that, satisfaction; we go beyond that, we treat them as human beings.we treat them as human beings.

Real empathyReal empathy

Real empathy is not only feel Real empathy is not only feel what the others feel, or trying to what the others feel, or trying to “use other people’s shoes”.“use other people’s shoes”.

In reality is to give the best of In reality is to give the best of us.us.

When we are assisting a When we are assisting a customer, we are giving what customer, we are giving what we are.we are.