Customer Round Table
21
Customer Round Table August 2021
Transcript of Customer Round Table
Customer Round TableAugust 2021
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
MFMP Team UpdatesThe MFMP Team welcomes two new MFMP Training Specialists to the team!
Please welcome Riley Ashmore and Ayanna Bridges
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
Annual Customer SurveyThe MFMP Annual Customer Survey will be distributed on Sept. 13, 2021.
As an MFMP agency customer, you have an important perspective on the services we provide. Make your voice heard!
Expanded self-service training
Added 23 catalogs to MFMP and identified vendors to target for an eInvoicing campaign
Created a Top 100 Commodity Code resource and highlighted commodity codes in trainings and meetings
Developed quick informational videos that cover various MFMP topics
More catalogs in MFMP and vendors enabled for eInvoicing
Additional resources and information about commodity codes
Last year, customers said they would like: As a result, the MFMP team:
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
System EnhancementsThe MFMP team has updated the state term contract (STC) auto-add functionality in Sourcing.
Sourcing auto-add functionality identifies vendors that may be randomly selected based on the service being requested in the eQuote and the number of vendors awarded on the contract.
Number of Awarded Vendors on the Contract
Number of Vendors Auto-Added by Sourcing
25 or fewer All vendors awarded to provide the service being solicited.
More than 25 At least 25 based on the service being solicited.
MFMP recommends creating a new eQuote for each service being solicited as each eQuote may only have one service.
Visit the eQuote Templates for State Term contracts web page to learn more about these time saving eQuote templates and to access the updated eQuote Templates for STCs Job Aid.
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
MFMP UpdateTransaction Fee Rate Change
Effective July 1, 2021, the MFMP transaction fee is one percent (1%).
For more information about the MFMP Transaction Fee, direct vendors to the following resources:
MFMP Customer Service Desk Transaction Fee and Reporting web page
Impact to Vendor Payments:Payments issued on or after July 1, 2021, by agencies or eligible users to vendors for purchases of commodities or contractual services under Chapter 287, Florida Statute, will be assessed the 1% transaction fee.
JULY
1
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
Training Update
The MFMP team’s focus in FY 2021-22 is on preparing for and supporting agency customers’ transition to Next Generation MFMP. We have a comprehensive suite of self-service training materials for the current MFMP applications and encourage you to check out the following MFMP U Resources:
Online Training Manuals and Job Aids
If you have questions or need immediate assistance with MFMP, you may also contact our MFMP Customer Service Desk at 866-352-3776, Monday – Friday from 8 a.m. – 6 p.m. ET or by emailing [email protected].
MFMP is getting an upgrade!
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
Next Gen MFMP
Vendor Information PortalAriba on Demand
Tableau
Vendor Information PortalVendor Bid System
MFMP SourcingMFMP Buyer
MFMP AnalysisSecure ReportsOSD Application
Current MFMP
What’s New?
Modern and user-friendly look and feel Secure cloud-based environment
Contract Management System Module Business intelligence analytics
Integrated VBS and OSD App MFMP FAQ Bot (Virtual Agent)
MFMP NextGen Contract DMS-20/21-150 was executed in June 2021, effective July 1, 2021 – June 30, 2026.
Next Generation MFMP
Next Generation MFMPThe Next Generation MFMP solution is leaner and more innovative, providing a modernized cloud-based platform with new modules, functionality, and an improved customer experience built to grow with Florida's evolving procurement processes.
PALM Integration
VIP Cloud
Transformation
Feb 2022
Combined vendor registration, VBS, OSD certifications, and enhanced billing and collections
July 2022
Procurement Cloud
Transformation
Unified Buying and Invoicing, Sourcing, Contracts, and enhanced reporting
MFMP transitions from legacy FLAIR Departmental and Central integration to Florida PALM
July 2024
Nov 2022
Ariba On-Premise
Retirement
Ariba On-Premise solution is no longer accessible for customers
Operational Innovations
Nov 2021New customer relationship management tool
Change Network OverviewThe change network is a structure of individuals throughout the State who sponsor and advocate for Next Generation MFMP to foster commitment and collaboration.
Sponsor has the authority to legitimize and drive change statewide
Directors have the authority, responsibility, and credibility to advocate and drive change for a State Agency
End Users are all affected employees who are required to live the change. (Some Directors, Liaisons, and SMEs may also be “End Users”)
Liaisons are influential people who are responsible for promoting and supporting change at each agency
SMEs support Liaisons in executing tasks in a strategic area within the solution such as Buying, Invoicing, or approval flows
The change network is key for change initiatives to ensure sponsorship. It is an important communication channel, relaying information from the project to the stakeholders and bringing information back regarding progress, challenges, expectations, required support, etc.
Change Network Roles Sample roles for the Next Generation MFMP change network
Sponsor: Director or Bureau Chief, Chief Procurement Officer
Directors: Finance and Accounting Directors, Purchasing Directors
End Users: All MFMP customers, Finance and Accounting Liaisons, Purchasing Liaisons, MFMP System Administrators, Finance and Accounting Directors
Liaisons: Finance and Accounting Liaisons, Purchasing Liaisons, MFMP System Administrators
SMEs: Functional experts, Finance and Accounting Liaisons, Purchasing Liaisons, MFMP System Administrators, Finance and Accounting Directors, Purchasing Directors
• Many of these individuals participate in MFMP-related activities today
• One individual may have multiple roles in the change network
What the Change Network Does
• Review and approve agency customer system access
• Ensure staff completes all requests, trainings, and assignments
• Collaborate and communicate with others in the Agency Change Network
• Help to organize and control agency customer feedback and concerns
• Mitigate change resistance, provide user support and program advocacy
• Relay information to the Next Gen MFMP Project Team
• Support the Change Network based on expertise
• Ask questions
The Next Generation MFMP change network is responsible for meaningful actions that contribute to the success of the project in several ways:
Upcoming Activities
The Next Generation MFMP project is underway, here’s what to expect and how you can prepare:
Identify individuals to participate in the change network
Attend the Next Generation MFMP Prototype Session, invite to come soon
Provide feedback through upcoming surveys
Visit the Next Generation MFMP Project webpage for more information and for ongoing project updates!
Agenda
• MFMP Team Updates
• Annual Customer Survey
• System Enhancements
• MFMP Update
• Training Update
• Next Generation MFMP
• Open Forum
Open Forum
Thank you for attending!
