Customer Returns Packaging Recommendationsapps.pelco.com/returns/pdf/RAPackagingInstructions.pdf ·...
Transcript of Customer Returns Packaging Recommendationsapps.pelco.com/returns/pdf/RAPackagingInstructions.pdf ·...
1 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Choosing the Right Packaging Box
• Choose the correct box to fit product
with room for the correct packaging
material (Pg. 2).
• Use box certificate provided by box
supplier to determine the boxes wall
thickness and weight limit.
Single Wall Box Certificate Example
Double Wall Box Certificate Example
Check for gross
weight limit.
Check for gross
weight limit.
2 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Choosing the Right Packaging Material
• Use correct packaging material based on
weight and size of product being shipped.
o Dense packaging foam generally used
for heavier larger items such as
monitors and DVRs.
o Bubble wrap generally used for lighter
smaller items such as Spectras and
cameras.
o Packaging paper generally used for
lighter smaller items such as fixed
cameras and lenses.
o Do not use foam peanuts because it
allows items to shift inside the box
causing damage.
o Wrap units to be returned in a plastic
bags or foam sheets. Use static
shielding material if returning bare
components (Hard Drives, PCBAs).
Bubble Wrap Foam Peanuts
Dense Packaging Foam Examples Packaging Paper
Foam Sheets Plastic bags
3 Revised: 10/23/2013
Customer Returns Packaging Recommendations
DVR/ENC/NET with/without internal hard drives
Secure corners of the unit using dense foam.
Monitors
Secure corners of the unit using dense foam.
Place in box with a secure fit, use foam to fill gaps if needed.
Place in box with a secure fit, use foam to fill gaps if needed.
Seal box using packing tape.
Seal box using packing tape.
NOTE: Wrap unit
in a plastic bag or
foam sheet before
packaging.
4 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Remove Hard Drives from unit and box separately
using proper ESD safe packaging.
DVR with external removable Hard Drives
Single ESD sensitive components
Wrap the unit and secure all corners from all sides using dense
foam inside the box.
Combine packaged Hard Drives with unit if possible.
Use proper ESD safe packaging secure Hard Drive
from all sides using foam.
Use proper ESD safe packaging secure board from
all sides using foam.
NOTE: Use ESD precautions
while handling exposed boards
and Hard Drives and use static
shielding bags to reduce
damage to components.
Seal box using packing tape.
5 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Spectra/Camera
Using bubble wrap or paper packaging, secure back boxes
inside box with the dome assembly (boxed separately if
applicable).
Package dome camera assemblies using dense
foam or bubble wrap secured from all sides. Secure camera from all sides using dense
foam, bubble wrap or packing paper.
NOTE: Use this method
with camera lenses as
well.
6 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Examples of Improper Monitor Packaging
Need to use dense foam to
package monitors (pg 3).
Need to use stronger
box (pg 1).
Need to use dense foam to
package monitors (pg 3.
Need to package one
monitor per box (pg 3).
Need to use stronger
box (pg 1).
Need to wrap units in
plastic or foam wrap (pg 2).
Need to package one
monitor per box (pg 3).
7 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Examples of Improper DVR Packaging
Need to use
stronger box (pg 1).
Need to secure corners of the unit
using dense foam (pg 3).
Need to secure corners of the
unit using dense foam (pg 3).
Need to use
stronger box (pg 1).
Need to wrap units in
plastic or foam wrap (pg 2).
Need to wrap units in
plastic or foam wrap (pg 2).
8 Revised: 10/23/2013
Customer Returns Packaging Recommendations
Examples of Improper Packaging
Need to package each
unit separately or use
dense foam barrier
between units.
Need to use dense
foam barrier between
each hard drive (pg 4).
Need to use dense
foam packing material
(pg 2).
Need to use
static shielding
bag for each hard
drive (pg 4).
Need to package
pieces separately
to reduce damage. Need to wrap units in
plastic or foam wrap (pg 2).