Customer Relationship Management Community Engagement · 2013-04-07 · Customer Relationship...
Transcript of Customer Relationship Management Community Engagement · 2013-04-07 · Customer Relationship...
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Customer Relationship Management
Community EngagementPlan,manage,monitorandreportoneachaspectofyourcommunityengagementprogramsandstrategiesusingonesimpletool.
PoweredbyTechnologyOneCustomerRelationshipManagement(CRM),theCommunityEngagementsolutionhelpsorganisationsmakebetterdecisionsinformedbypublicparticipation.Thetoolprovidesfullvisibilityofdifferentstakeholders,coordinatesandtracksallformsofcommunication,increasestransparencyandaccountability,andstreamlinesreporting.CRMforCommunityEngagementcanalsohelpplanandexecuteengagementstrategiesacrosstheIAP2spectrum(InternationalAssociationforPublicParticipationAssociation).
Manage community engagement from strategicplanning to decision making and reporting:
Gaina360degreeviewofstakeholders
Createcontactlistsandexecutetargetedcampaignsandcommunications
Buildandinteractwithcommunitynetworks,focusgroupsandpanels
IntegratewithMicrosoftOfficeandExchange
Managesubmissionswithintegrationtodocumentmanagementsystems
SupportvarietyofprogramsacrosstheIAP2spectrum
Reachoutusingsocialmedia
Manageandrecordstakeholderrelationshipsandactivities
Automatebusinessprocesses
Tailorandautomatereportstosupportlegislativerequirements Transforming business, making life simple
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Legislative requirements New channels of c
omm
unica
tion
Drive
toward
s citiz
en centricity Need for transparency
Stra
tegise
and planEngage
Decide
Report
Communityengagement
process
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Do you experience any of the community engagement challenges below?
TechnologyOne CRM supports the community engagement process
Complyingwithlegislativedemands
Meetingthechallengesofanemerginginformationsociety
Managingmultiplestakeholdersandfindingtherightdemographicstoengage
Determiningappropriatelevelofengagement
Trackinginteractionswiththecommunity
Reportingandprovidingsupportingevidenceacrossmultipleplatforms
Navigatingthecomplexityofcommunityengagement
Demonstratingorganisationalresponsivenesstooutcomesfrompublicparticipation
Increasestransparencyandsimplifiesreportingtoensurecompliance
IntegrateswithnewmediaandMicrosoftOffice,andtailorscommunicationstowardsgroupsorindividuals
Recordsandtracksinformationondifferentstakeholdersthroughsimpleconfiguration
SupportsfullIAP2spectrum
Createscontactlistsandbuildscommunitynetworks
Drivesadvancedfieldandsectioncustomisation
Enablesstafftocontinuetousedaytodaytoolstoimproveadoptionofnewsolution
Userconfigurable,standardisedreports
Key features and benefits
TechnologyOne’sCommunityEngagementsolutionoffersarangeoffunctionalitytomanagetheprocessesofcommunityengagementandmonitorstakeholderrelationships.
A to Z of community engagementLegislationisdrivingthepublicsectortoconsultwiththepubliconavarietyoftopics.Increasingly,organisationsarerequiredtoprovidedetailedproofofcommunityengagement.TechnologyOne’sCommunityEngagementsolutionhelpsyouplanandexecuteacommunityengagementcampaign,fromstrategyandconcept,tomanagingallcommunication,draftingrecommendations,facilitatingdecisionmakingandsubmittingfinalreports,makingsureyoucanprovidealltheevidence.
Increase accountability to the publicTechnologyOne’sCommunityEngagementsolutionallowsyoutodemonstratepublicparticipationtosupportdecision-making.Integrationwithpowerfulbusinessintelligencetoolsdeliversareal-time,organisationwideviewofkeyinformation,acrosssystemboundariesandprovidesevidenceandoutcomesofinteractionwiththecommunity.
Deliver quality public services and programs and enhance relationshipsBygreatlysimplifyingthecomplexprocessesinvolvedwithcommunityengagement,TechnologyOne’sCommunityEngagementsolutionallowsyoutobuildandreaptherewardsofstrongerindividual,organisationalandcommunityrelationships.Withafocusonbetterstakeholdermanagementandtheabilitytoviewmultipleinteractionsandentirehistoriesofrelationshipsononescreen,thesolutionwillhelpyouoptimiseyourcommunications.
Integrate with commonly used media and toolsTechnologyOne’sCommunityEngagementsolutionhasthepotentialtointegratewithvarioussocialmediaplatforms,fromTwittertoBangtheTable,helpingyoureachandinteractwithyourmostrelevanttargetaudiencethroughmediatheyusedaily.ItalsofullyintegrateswithMicrosoftOfficeandExchange,tohelpyousynchronisecontactsandappointments,mailmerge,emailandexportdatatokeepuptodatewithallcorrespondence.
Support all levels of engagementProvidingonetruesourceofengagementwiththecommunity,thesoftwaresupportsthefullIAP2spectrum,frominformingyourstakeholderstoempoweringthemtomakedecisions,andhasmarketingcapabilitiestoensureconsultationacrossdiversecommunitiesofinterest.
Becomecitizen-centricandmanageindividualandorganisationalrelationshipsTechnologyOne’sCommunityEngagementsolutionisdeeplyintegratedwithotherTechnologyOnesoftware,deliveringorganisationwidesolutionsfora360degreeviewofallstakeholders.Bysupportingarich,proactiveengagementmodelforthecommunity,thesolutioncantailorandautomateyourprocessestoimproverelationshipswithalltypesofstakeholders,allowingyoutoviewthemasindividualswithinyourcommunityratherthanjustnamesandaddresses.
Increase efficiency and save timeTailorpracticesaccordingtoyourorganisation’sbusinessprocessesandhelpemployeesimprovecommunicationbytakingtherightactionattherighttime.Viewmultipleinteractionsandrelationshipsononescreenwhileautomatedworkflowsguideactionsandhelpstafftooperatewithincreasedefficiency.
Post-implementation agility Thesolutionisagileandcanadapttochangesinyourorganisation,withconfigurationchangeseasytomakewithoutrelyingonsomeonewithtechnicalability,soTechnologyOne’sCommunityEngagementsolutioncangrowwithyourbusiness.Thesolutioncomesasa‘LeadingPractice’templatewhichisthenmodifiedtomeetyourspecificrequirements,ensuringarapidimplementationandcompliancewithknownlegislativerequirements.
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About TechnologyOneTechnologyOne(ASX:TNE)isaleadingenterprisesoftwaresolutionsprovider.For25yearswehavebeenprovidingdeeplyintegratedsoftwaresolutionsforbusiness,government,financialservices,healthandcommunity,educationandtheutilitiessectors.Tensofthousandsofpeopleeachdayuseourworldclasssolutionswhichwedevelop,implementandsupport.Ourorganisationwidesolutionsuite,integrationsolutionsandcustomdesignedsolutionsprovideworldclassserviceswhicharebasedonleadingedgetechnologyandarebackedupbyasubstantialR&Dprogramprovidingourcustomerswithalongterm,secureandvaluablepartnership.TechnologyOneemploysmorethan800peopleandhasofficesineachStateandTerritoryofAustralia,aswellasNewZealand,Asia,theSouthPacificandtheUnitedKingdom.
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