Customer Journey Mapping. A tool.
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Transcript of Customer Journey Mapping. A tool.
Designing the ways
we design projects
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IMSHARE - NOVA UniversityLisboa 2016
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There’s no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016 www.with-company.com
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this Well, I’m a speaker at IMSHARE and I’m already talking, so let me guide you a bit further.
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot Did you missed something?
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
Porto Alegre . Brasil . August 2015 . We know from our friend, Fê - a smart girl, trend forecaster - of the existence of IAM - Internet Age Media. A conference occurring in Barcelona that debates the future of the internet. We have a look on their website, looks awkward, confusing and risky. Ok, we subscribe the newsletter. Back in Lisbon, someone pokes IAM on Facebook and after watching some videos promoted on the newsletter, our interest grows. We go back to the website and the strange fresh impression remains. From the looks, through the UX. The early bird annoucement kills us and the feeling of wanting to be part of that experience keeps going up. There are no big names on the speakers list but there’s QUARTZ talking about the digital future of media, a few interesting people debating the digital future of education, arts and museums and...the future of the future. That’s curious. So we bought the tickets from their website in November 2015, months ahead. We felt they could sold out pretty quickly. Even if it turns out to be bad, at least we can revisit Barcelona. The information generated by the organization grows from the beginning of 2016. IAM does a partnership with CANAL 180 in Portugal and the expectation raises. IAM is on TV. April 2016 and Barcelona here we go. We stay at a friends, close to CosmoCaixa - the biggest science centre in town. We get there early but this journey already started 9 months ago, has crossed 3 cities, 2 continents, a lot of channels and touchpoints...and the first speaker haven’t said a word yet.
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IMSHARE - NOVA UniversityLisboa 2016
We call them
Subjective InfluenceFeelings or human responses (behaviour) generated by passive encountersor active interactions that we like to call events and that are affected by circumstances (time and space).
Well, basically, all the “curious” things that make us stop...and think.
Sounds a bit complex?
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IMSHARE - NOVA UniversityLisboa 2016
That was the point.
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IMSHARE - NOVA UniversityLisboa 2016
That’s because we are trying
to go deeper in meaning.
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes.
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IMSHARE - NOVA UniversityLisboa 2016
But for us a project always starts
before the tool - “journey map”.
That means it’s more important
what to map then how to map.
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes.
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
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IMSHARE - NOVA UniversityLisboa 2016
What are we doing with Fê and Mariana?!
Designing for the banking industry
in Brasil.
www.noone.is
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
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IMSHARE - NOVA UniversityLisboa 2016
Why are we shadowing that lady?
Saving a fishing wholesale fromdrowning
www.fishingforideas.wordpress.com
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully,
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IMSHARE - NOVA UniversityLisboa 2016
Why are we listening to Phillip?Because we want to understand why
people don’t care about their hearing.
https://saywhatproject.wordpress.com/
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
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IMSHARE - NOVA UniversityLisboa 2016
Why are we talking with Fernando?
Because we are designing a digital
platform for his entrepreneurial
ecosystem
www.definelisboa.com
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
Why are we standing?Because we get more active while
understanding how people eat.
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
Why all of this complexity?
So we can make things simple when
defining a businesshttp://with-compa-ny.com/work/its-about-time/
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all rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
Why all of these bubbles?
They are helping decide on the best
branding architecture system.
http://with-company.com/work/fly-ing-over-a-genius-nest/
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IMSHARE - NOVA UniversityLisboa 2016 www.with-company.com
all rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
www.with-company.comall rights reserved ©
IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business, service, product or brand decisions.
Why a fish?
Because we are testing businesses
by bulding them.
https://www.instagram.com/peixari-acentenaria/
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions
Why so many post its?
Because they are part of a cultural
change process.
This is a client office.
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes. But it’s
even more important to be always
aware, to observe deeply, to listen
carefully, to question everything and
everyone, to feel amazed by patterns,
to infer, analyse, judge, to try new
stuff, to test it and to be able to
extract meaningful conclusions that
will lead to solid business decisions.
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IMSHARE - NOVA UniversityLisboa 2016
It’s important to map, yes.
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IMSHARE - NOVA UniversityLisboa 2016
But for us, a customer journey map
it’s not a project, it’s a tool.
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IMSHARE - NOVA UniversityLisboa 2016
And a strategic design project it’s not
a tool, it is a journey of attention.
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IMSHARE - NOVA UniversityLisboa 2016
For 5 more minutes of your
attention.
Who are we and how
did we get here.
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IMSHARE - NOVA UniversityLisboa 2016
https://fishingforideas.wordpress.com/2012/03/15/summary-4th-day/
That was more than 4 years
ago, after a one year
Design Thinking course
in Berlin.
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IMSHARE - NOVA UniversityLisboa 2016
We had two options:
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
Two possible ways for DT
> Inspiration
> Integration
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99% does this and so do we
Workshop
Facilitation> Inspiration
>
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> Integration
our drive and focus
hearing technologiesGmbH>
2-6 Months
Projects
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Why is that?because we want our clients
to experiment the same imersive
and transforming experience
we had at Stanford Dschool HPI
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IMSHARE - NOVA UniversityLisboa 2016
andby doing that
re-arrange their creative
mindset and provoke
innovation
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Summing-up
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IMSHARE - NOVA UniversityLisboa 2016
Most important that what Design
Thinking is for us, it was
what it allowed us to - want to - be
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Today we are using him to break
things apart - even customer
journey mapping - and design the ways we design everything
businesses
services
products
processes
brands
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
In the digital and physical space
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IMSHARE - NOVA UniversityLisboa 2016
we do all of this
not just to be different
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IMSHARE - NOVA UniversityLisboa 2016
but because we want
our results to be
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
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IMSHARE - NOVA UniversityLisboa 2016
www.with-company.com
Thank you.
Rui Quinta
+351 917 441 524