Customer Interaction Excellence in Hospitality

Gajanan Shirke Shirke SHROFF PUBLISHERS & DISTRIBUTORS PVT. LTD. Size: 7 x 9", Pages: 316, Sp: 14.694 mm, Jasmine,. Dt: 22-05-15 4 Col. C M Y K 9 789351 105770 ISBN 13: 978-93-5213-084-7 About the Book Customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Interaction Excellence in Hospitality how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisﬁed customers. This edition includes material on how online technology has affected customer service, illustrated with examples. With clear diagrams and each chapter ending with an action checklist, Customer Interaction Excellence in Hospitality is an up-to-date guide to maintaining quality customer service This much-needed book offers an authoritative introduction to strategic Customer Interaction Excellence in Hospitality and presents a wealth of ideas for gaining the competitive edge in the hospitality care arena. Step by step the authors show how real companies build and implement effective strategies. It includes marketing approaches through a wide range of perspectives: With Customer Interaction Excellence in Hospitality, students and future administrators will have a guide to the most successful strategies and techniques, presented ready to apply by the most knowledgeable author. Customer Interaction Excellence in Hospitality About the Author Gajanan shirke was born in Maharashtra in 20th February 1980 , since his family background was not so well he has completed his studies while working only , he completed his graduation from Agra university , Hotel management diploma from NIHM and MBA from Magadh University Gajanan Shirke has a proven track record of developing, Training and growing some of the best-known Hotels, Restaurants and fast-food joints in Indian market. His last assignment was with Kamat Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology as an Expert. He is visiting Various Hotel Management Collages as a Visiting Faculty. He has trained over thousand hospitality professionals. Achievements • Specialties: Personal and professional development of management teams and individuals to enable them to perform to full potential, Achievement of consistent operational excellence - and then triving for more, Customer and service quality orientation and delivery Commercial acumen and active conversion to NOP, Communication and motivation for business success Operating to core values and principles • Successfully completed my ﬁve hotels and 12 restaurants opening project, During my 15-year career with different hotels, I have successfully progressed and developed as a General Manager and my key objective has been to effectively build and lead a successful team and business in the Indian Market. Customer Interaction Excellence in Hospitality

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Page 1: Customer Interaction Excellence in Hospitality

Gajanan Shirke

Shirke

SHROFF PUBLISHERS &DISTRIBUTORS PVT. LTD.

Size: 7 x 9", Pages: 316, Sp: 14.694 mm, Jasmine,. Dt: 22-05-15 4 Col. C M Y K

9 789351 105770

ISBN 13: 978-93-5213-084-7

About the BookCustomers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Interaction Excellence in Hospitality how to achieve just that.

In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers.

This edition includes material on how online technology has affected customer service, illustrated with examples. With clear diagrams and each chapter ending with an action checklist, Customer Interaction Excellence in Hospitality is an up-to-date guide to maintaining quality customer service

This much-needed book offers an authoritative introduction to strategic Customer Interaction Excellence in Hospitality and presents a wealth of ideas for gaining the competitive edge in the hospitality care arena. Step by step the authors show how real companies build and implement effective strategies. It includes marketing approaches through a wide range of perspectives: With Customer Interaction Excellence in Hospitality, students and future administrators will have a guide to the most successful strategies and techniques, presented ready to apply by the most knowledgeable author.

stom

er Interactio

n E

xcellence in

spitality

About the Author Gajanan shirke was born in Maharashtra in 20th February 1980 , since his family background was not so well he has completed his studies while working only , he completed his graduation from Agra university , Hotel management diploma from NIHM and MBA from Magadh University

Gajanan Shirke has a proven track record of developing, Training and growing some of the best-known Hotels, Restaurants and fast-food joints in Indian market. His last assignment was with Kamat Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology as an Expert. He is visiting Various Hotel Management Collages as a Visiting Faculty. He has trained over thousand hospitality professionals.

Achievements

• Specialties: Personal and professional development of management teams and individuals to enable them to perform to full potential, Achievement of consistent operational excellence - and then triving for more, Customer and service quality orientation and delivery Commercial acumen and active conversion to NOP, Communication and motivation for business success Operating to core values and principles

• Successfully completed my five hotels and 12 restaurants opening project, During my 15-year career with different hotels, I have successfully progressed and developed as a General Manager and my key objective has been to effectively build and lead a successful team and business in the Indian Market.

Customer Interaction Excel lence in Hospita l i ty