Francisco González Bree - Innovación y nuevos modelos de negocio
Customer Experience, taller de innovación en modelos de negocio
106
24 de abril de 2014 24 de abril de 2014 Customer Experience, taller de innovación en dl d g i modelos de negocio Néstor Guerra
-
Upload
eoi-escuela-de-organizacion-industrial -
Category
Business
-
view
1.390 -
download
1
description
EOI · 24/04/2014 · http://a.eoi.es/5rek Se exponen nuevas metodologías para desarrollar productos y servicios de forma ágil, de la mano de clientes y consumidores. Para ello se llevan a cabo talleres prácticos como la creación de un Mapa de Empatía para entender a nuestros clientes, así como el diseño de un modelo de diseño utilizando la metodología Business Model Canvas de Alex Osterwalder.
Transcript of Customer Experience, taller de innovación en modelos de negocio
![Page 1: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/1.jpg)
24 de abril de 201424 de abril de 2014
Customer Experience,taller de innovación en
d l d g imodelos de negocioNéstor Guerra
![Page 2: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/2.jpg)
![Page 3: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/3.jpg)
![Page 4: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/4.jpg)
![Page 5: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/5.jpg)
![Page 6: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/6.jpg)
![Page 7: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/7.jpg)
![Page 8: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/8.jpg)
![Page 9: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/9.jpg)
![Page 10: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/10.jpg)
![Page 11: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/11.jpg)
![Page 12: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/12.jpg)
![Page 13: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/13.jpg)
![Page 14: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/14.jpg)
![Page 15: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/15.jpg)
![Page 16: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/16.jpg)
![Page 17: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/17.jpg)
![Page 18: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/18.jpg)
![Page 19: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/19.jpg)
![Page 20: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/20.jpg)
![Page 21: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/21.jpg)
![Page 22: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/22.jpg)
![Page 23: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/23.jpg)
![Page 24: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/24.jpg)
![Page 25: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/25.jpg)
![Page 26: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/26.jpg)
![Page 27: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/27.jpg)
![Page 28: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/28.jpg)
![Page 29: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/29.jpg)
![Page 30: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/30.jpg)
![Page 31: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/31.jpg)
![Page 32: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/32.jpg)
![Page 33: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/33.jpg)
![Page 34: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/34.jpg)
![Page 35: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/35.jpg)
![Page 36: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/36.jpg)
![Page 37: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/37.jpg)
![Page 38: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/38.jpg)
![Page 39: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/39.jpg)
![Page 40: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/40.jpg)
![Page 41: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/41.jpg)
![Page 42: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/42.jpg)
![Page 43: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/43.jpg)
![Page 44: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/44.jpg)
![Page 45: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/45.jpg)
![Page 46: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/46.jpg)
![Page 47: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/47.jpg)
![Page 48: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/48.jpg)
![Page 49: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/49.jpg)
![Page 50: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/50.jpg)
![Page 51: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/51.jpg)
![Page 52: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/52.jpg)
![Page 53: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/53.jpg)
![Page 54: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/54.jpg)
![Page 55: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/55.jpg)
![Page 56: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/56.jpg)
![Page 57: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/57.jpg)
![Page 58: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/58.jpg)
![Page 59: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/59.jpg)
![Page 60: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/60.jpg)
![Page 61: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/61.jpg)
![Page 62: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/62.jpg)
![Page 63: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/63.jpg)
![Page 64: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/64.jpg)
![Page 65: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/65.jpg)
![Page 66: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/66.jpg)
![Page 67: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/67.jpg)
![Page 68: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/68.jpg)
![Page 69: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/69.jpg)
![Page 70: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/70.jpg)
![Page 71: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/71.jpg)
![Page 72: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/72.jpg)
![Page 73: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/73.jpg)
![Page 74: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/74.jpg)
![Page 75: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/75.jpg)
![Page 76: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/76.jpg)
![Page 77: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/77.jpg)
![Page 78: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/78.jpg)
![Page 79: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/79.jpg)
![Page 80: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/80.jpg)
![Page 81: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/81.jpg)
![Page 82: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/82.jpg)
![Page 83: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/83.jpg)
![Page 84: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/84.jpg)
![Page 85: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/85.jpg)
![Page 86: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/86.jpg)
![Page 87: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/87.jpg)
![Page 88: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/88.jpg)
![Page 89: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/89.jpg)
![Page 90: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/90.jpg)
![Page 91: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/91.jpg)
![Page 92: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/92.jpg)
![Page 93: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/93.jpg)
![Page 94: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/94.jpg)
![Page 95: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/95.jpg)
![Page 96: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/96.jpg)
![Page 97: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/97.jpg)
![Page 98: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/98.jpg)
![Page 99: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/99.jpg)
![Page 100: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/100.jpg)
![Page 101: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/101.jpg)
![Page 102: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/102.jpg)
![Page 103: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/103.jpg)
![Page 104: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/104.jpg)
![Page 105: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/105.jpg)
![Page 106: Customer Experience, taller de innovación en modelos de negocio](https://reader033.fdocuments.net/reader033/viewer/2022050905/54c1c9f14a7959635f8b458c/html5/thumbnails/106.jpg)