K:\Advance Mailing Services\Marketing\New Customer Packet\New Customer Packet.docx 10/4/2016

Customer Contact Information Contact Name: ________________________________ Phone: _______________________________

Company Name: _____________________________________________________________________

Address: _____________________________________ Fax: __________________________________

____________________________________ Email: ________________________________

If you will be using your own mailing permit:

Permit # ________________ Postage Balance in Acct: $ ______________ Renewal Date: __________

Non Profit: Y / N Non-Profit Postal Authorization #: ______________ Ghost #: ___________________

Payment Information:

Services: Postage: Mailing List: Printing: Check _____________ Check _______________ Check _______________ Check ____________ Credit Card ________ Credit Card ___________ Credit Card ___________ Credit Card _______ (A 3% convenience Fee Will be applied.) Tax Exempt: Y / N Tax ID Exemption Number:____________________ (Please send copy of Form.)

Contact Name for Invoices ____________________________ Email: ___________________________

Job Information:

Description of Mailing: ________________________________________________________________

__________________________________________________________________________________

__________________________________________________________________________________

Materials will arrive on: ___/___/___ Mail Date: ___/___/___

Extra Mailpieces:

Recycle Y / N

Keep for pickup Y / N Call (___) ____-_____ when ready

Deliver to: _____________________________ (Courier or postage fee applied.)

______________________________________

______________________________________

Attn: __________________________________

Please tell us how you heard about us: (circle one)

Our Web Site Yellow Pages Internet Yellow Pages Friend Internet Search Other: _____________

Who: ______________________________________________________________________________

K:\Advance Mailing Services\Marketing\New Customer Packet\New Customer Packet.docx 10/4/2016

Standard Mailing List Processing

Step 1 – MAILING LIST REQUIREMENTS TO COMPLY WITH POSTAL REGULATIONS: Please send your mailing list in the following format: Excel, CSV, or TXT. If you cannot send your mailing list in

one of these formats, let us know and we will do our best to work with what you have.

It is important that all of the addresses in your mailing list are formatted exactly the same. For example; SALUTATION, FIRST NAME, LAST NAME, TITLE, COMPANY, ADDRESS, ADDRESS 2, CITY, STATE, ZIP always in the same column for each person (record). Formatting of lists that do not meet the above layout will incur additional list work charges minimum of $35 per list.

If your records contain the words "The" Last Name "Family", please make sure that the last name is singled out into its own column. You may need to create new columns for “The” and “Family”.

FIRST NAME and LAST NAME can be in the same field.

COMPANY names must be in a separate field and not in the first, last or address fields.

ADDRESS fields must consist of only actual street addresses, including suite or apartment numbers.

We can combine multiple address fields.

An ADDRESS2 field can contain additional address information, including departments, mail stops, floors, halls, ℅ or other address directional information necessary for delivery.

CITY, STATE and ZIP can be in the same field as long as they are separated by commas.

We will notify you if the mailing list provided will require additional list work charges in order to create deliverable postal addresses.

Step 2 – VALIDATING ADDRESSES: We validate your mailing list to verify each address supplied is deliverable. There could be addresses in your

file that do not validate against the USPS database. Common errors are street number, spelling of the street name, incomplete address information or the street is not located in the city or zip code supplied.

Postal regulations require removal of all undeliverable mail from your mailing list. If requested, we can provide a report of deleted records.

Step 3 – NATIONAL CHANGE OF ADDRESS (NCOA): Standard Mail REQUIRES your addresses meet the NCOA standards outlined by the USPS. We must process all

mailing lists through the USPS NCOA service, which looks for address updates based on the name associated with the mailing address.

You will need to notify us if you do not want the NCOA process run on your mailing list. This will require a generic salutation.

If the mail piece needs to be delivered to the address supplied and not the name associated with the address provided by you, we can add an additional address line and use a generic salutation like “Or Current Resident” to each of these records. We can also include the original name supplied and the new address (increasing your customer file), for an additional fee of $15. You must notify us if you choose this option.

Step 4 – DUPLICATE DETECTION: We automatically run a duplicate check on your file. We will remove exact matches by address, last name and

first name, or Company. A duplicate is when the name and address matches exactly.

You will need to notify us if you want duplicates eliminated by address (ignoring name), or company.

If we do not receive specialized instructions on processing with your mailing list within 24 hours of us sending these procedures to you, we will proceed with our standard validation, NCOA and duplicate detection processing.

K:\Advance Mailing Services\Marketing\New Customer Packet\New Customer Packet.docx 10/4/2016

GENERAL TERMS AND CONDITIONS ADVANCE MAILING SERVICES, LLC (AMS) has been in business since 1998 and is committed to customer satisfaction. We certify that all goods were produced in compliance with Fair Labor Standards Act. We are an equal opportunity employer in compliance with Executive Order, as amended, and with rules, regulations and orders issued under the terms of that.

1. Bid Request and Quotations: Quotations are based on cost of labor and materials on the date of the quote. A quotation not accepted in 30 days may be changed. If changes occur in cost of materials, labor, or other costs prior to acceptance, the right is reserved to change the price quoted. All phone/email quotations are based on assumptions and may change after review of the final mailpiece. All applicable taxes, shipping or delivery charges are not included unless otherwise specified.

2. Delivery: AMS will pick up and deliver in the St. Louis metropolitan area; a service charge may apply. 3. Cancellation: Orders may be cancelled by the Customer at any time by notice in writing with the understanding that AMS will be

compensated in full for work and services performed prior to cancellation, plus cost of goods or services purchased for the order. 4. Specifications: Prices quoted are based upon understanding of the guidelines for the job. The quote is based on assumptions

provided prior to receiving the mail piece and may change after final review. Additional charges may apply, and the mailing date may be delayed.

5. Schedules: AMS will make every effort to meet scheduled delivery and mailing dates, but accepts no liability for our failure to meet any requested delivery dates. In addition, we have no control over U.S. Postal Service delivery schedules and cannot guarantee when mail will be delivered by the Postal Service. All orders are accepted contingent to fire, accident, act of God, mechanical breakdown, or any other case beyond our control. Since the time element is an integral part of our business, quoted prices are based upon a specific set of time schedules for completion. Any requested deviation from the schedules described or agreed upon by both parties at commencement of order may alter the quoted price. Material received late may affect the completion date of the job, resulting in a delayed completion date determined by AMS.

6. Materials: AMS assumes in all quotations that material provided will permit efficient handling on automated equipment and meets equipment manufacturers published specifications. Materials within manufacturers specifications; but are not up to acceptable operational standards due to poor folding, facing, trimming, packing, sticking together, insufficient leeway between enclosure and envelope, square envelope flaps, or other causes will be subject to pricing at special rates. Customer will be notified when deficiency is discovered and approval will be obtained for handling. Customers are responsible for insurance on its materials. All direct mail processing involve the potential for damage and extra quantities should be considered when ordering material. Every effort will be made to handle Customer’s material with care and to prevent undue damage or loss. AMS is not responsible for shortages of material as a result of damage in processing or due to shortage from the printer.

7. Customer Data/Mailing Lists: Customer’s data/mailing list(s) in AMS’ possession for storage or use, are the exclusive property of the Customer and shall be used only at the customer’s instructions. AMS assumes no responsibility of replacement of such lists in the event of loss by fire, vandalism, theft, or other such causes. The Customer should retain a duplicate list. AMS does not accept liability or responsibility for compiling such lists nor for an intangible or special value attached to that.

8. Labels: Labels must be within equipment manufacturers published specifications for labeling equipment. Quoted prices assume that label placement will be in the position most advantageous to production speed, or additional charges will be billed.

9. Acceptance: The customer agrees that AMS may refuse at any time to mail any copy, photograph, or illustrations of any kind that in our sole judgment is an invasion of privacy, is degrading, unlawful, obscene, tends to ridicule or embarrass, or is in bad taste or may be an infringement on a trademark or copyright belonging to others. The Customer also agrees to defend and hold AMS harmless in any suit or court action which may occur as a result of the above said or any actions of the Customer’s employees which occurs as a result of any mailing.

10. Product Overage: Customer must advise, in advance of the job, of the disposition of overs. Overs may be returned to the Customer, stored, or destroyed. Storage and delivery charges will be added when applicable, and material will be automatically destroyed/ recycled after 30 days, unless otherwise notified.

11. Inserting: Every effort will be made to insert material in the sequence and facing the direction the Customer requests, but quoted prices assume the most advantageous productions speeds, and specified sequence or facing may result in additional charges. If material cannot be machine inserted, Customer will be notified of the additional charges.

12. Indicia: AMS permit number may be imprinted only for a mailing to be performed by AMS. Customer must completely cover the indicia on any supplied or returned pieces and affix adequate postage before mailing these pieces. Customer agrees to accept cost for penalties and fees incurred if pieces bearing the AMS indicia are inappropriately mailed.

13. Postage: Advance payment of postage is required 72 hours prior to mail date. Quotations don’t include postage unless specifically stated. AMS adds a fee of 4% of the postage amount for postage purchases on a credit or debit card.

14. Receipt: Receipts are available upon request. A PAID invoice by AMS acts as a receipt of services rendered in all other situations. 15. Postal Regulations: Jobs will be prepaid to achieve the best postage rates based on Customer’s requirements, limitations of the job

and postal regulations. Customer agrees to compensate AMS for additional postage charges and additional services required when a mailing is prepared correctly, but rejected or reclassified based on a Postal Service evaluation or decision including, but not limited to, weight per piece, barcode readability, or automation acceptability. AMS can provide all services necessary to assure mailing lists meet postal regulations, including move update, carrier-route verifications, and CASS certification. Customers not having this work done by AMS agree to assume responsibility for postal compliance, to maintain and provide documentation as required or requested by the USPS.

16. Liability: Work performed by AMS shall be deemed acceptable to Customer unless AMS is advised in writing within 10 days of completion of the order. AMS liability shall be limited to value of the work performed. AMS accepts no liability for other damages of any type unless expressly set forth herein. AMS shall be liable only to the extent of re-mailing a correction or corrected job as soon as possible to correct the mistake and allowable damages shall be limited to the value of the work performed. In no case is AMS liable for loss of business or implied damages.

17. Credit and Terms: Payment for orders shall be in net cash, payable upon receipt of invoice. Orders subject to credit investigation, a minimum service charge may apply. Prepaid or collect freight bill paid by AMS is subject to a 15% surcharge. Any unpaid bill within 30 days is applicable to a service charge of 1.5% of the unpaid amount. If AMS must use legal services or suit to collect amount due, AMS shall be entitled to all collection fees, court costs or expenses and reasonable attorneys fees, and unpaid amount of the invoice and interest charges. Customer agrees if money is owed to AMS, we may hold the list or other property against payment of delinquent invoices. “Delinquent” is defined as “past the agreed or specified payment date.”

Advance Mailing Services, LLC • 11131 S Towne Square, Suite D • St. Louis, MO 63123 •

Phone# (314)894-7300•Fax# (314)-894-7323 WEBSITE: www.advancemailing.com