Customer centric business

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Customer Centric Business Eileen McKeown 2012

Transcript of Customer centric business

Page 1: Customer centric business

Customer Centric Business

Eileen McKeown2012

Page 2: Customer centric business

SVC

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SVC

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CCE Examples

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Business Results

Customer Centricity

Disney: • $19 Billion in Brand Value, Forbes- Oct, 2012 • Dows best performing stock, CNN Money- June, 2012

Ritz-Carlton• 79% customer engagement/loyalty/retention, Engaged Customers Study- 2010

Apple:• $87.1 Billion Brand Value, Forbes- Oct 2012• Most profitable company in the world- A.E.


Building a Customer-Centric Business via Integrated Information

Building a Customer-Centric Business via Integrated Information

CUSTOMER CENTRIC BUSINESS MODELS - SPTF · Doug Leather –The Customer-Centric Blueprint “Customer centricity is defined as the ecosystem and operating model that enables an organization

CUSTOMER CENTRIC BUSINESS MODELS - SPTF · Doug Leather –The Customer-Centric Blueprint “Customer centricity is defined as the ecosystem and operating model that enables an organization

Getting to Know You: Building a Customer-Centric Business Model ...

Getting to Know You: Building a Customer-Centric Business Model ...

INTERVIEW Customer-centric financial planningdownload.figlo.com/Commerce/Customer-centric Financial Planning_… · on providing simple, customer-centric software earned us an international

INTERVIEW Customer-centric financial planningdownload.figlo.com/Commerce/Customer-centric Financial Planning_… · on providing simple, customer-centric software earned us an international

Customer Centric Marketing Matters for Business

Customer Centric Marketing Matters for Business

Customer Centric Business Model Innovation in the airline industry

Customer Centric Business Model Innovation in the airline industry

Open for Business - Why customer centric organisations are winning more

Open for Business - Why customer centric organisations are winning more

Getting to Know You: Building a Customer-Centric Business

Getting to Know You: Building a Customer-Centric Business

Building a Customer-Centric Business via Integrated ... a Customer-Centric Business . Via Integrated Information Management. ... rate for traditional marketing ... tangible example

Building a Customer-Centric Business via Integrated ... a Customer-Centric Business . Via Integrated Information Management. ... rate for traditional marketing ... tangible example

Top 12 Steps to Starting an Internet Business the Customer Centric Way

Top 12 Steps to Starting an Internet Business the Customer Centric Way

Customer-Centric Business Strategy

Customer-Centric Business Strategy

Redesign; Customer-Centric · •Business Model Canvas, 9 Blocks / 차별화아이디어도출R.B.H •우리가하고있는서비스를한눈에보고, 차별화된아이디어를도출하는법

Redesign; Customer-Centric · •Business Model Canvas, 9 Blocks / 차별화아이디어도출R.B.H •우리가하고있는서비스를한눈에보고, 차별화된아이디어를도출하는법

Customer centric

Customer centric

Becoming Customer Centric: A Business and IT Roadmap

Becoming Customer Centric: A Business and IT Roadmap

Title of the paper - Can Customer-Centric E-Business System … ·  · 2017-02-20Title of the paper - Can Customer-Centric E-Business System Help The ... Can Customer-Centric E-Business

Title of the paper - Can Customer-Centric E-Business System … ·  · 2017-02-20Title of the paper - Can Customer-Centric E-Business System Help The ... Can Customer-Centric E-Business

Driving sales with a customer-centric experience: Adobe's digital direct business

Driving sales with a customer-centric experience: Adobe's digital direct business

Developing a More Customer-Centric Dealer Business Model€¦ · Developing a More Customer-Centric Dealer Business Model NeoCon 2019 Seminar, 1pm Monday, June 10, 2019 Solomon Coyle

Developing a More Customer-Centric Dealer Business Model€¦ · Developing a More Customer-Centric Dealer Business Model NeoCon 2019 Seminar, 1pm Monday, June 10, 2019 Solomon Coyle

Insights2020: Driving Customer-Centric Business Growth

Insights2020: Driving Customer-Centric Business Growth

Business Architecture: State of the Practice Update...• Used business architecture to reverse customer attrition, shift to customer-centric business model. – Major Insurance Company

Business Architecture: State of the Practice Update...• Used business architecture to reverse customer attrition, shift to customer-centric business model. – Major Insurance Company

A Customer-Centric Lens for Good Agricultural Practices · 2020. 10. 2. · customer-centric approach: places customer at center of business decisions. customer-centricity: • empathize

A Customer-Centric Lens for Good Agricultural Practices · 2020. 10. 2. · customer-centric approach: places customer at center of business decisions. customer-centricity: • empathize