Customer Case Study · Customer Case Study • Large and government clients are increasingly...

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Envirowaste Leading the way in waste management One Step Ahead Providing their clients with accessibility to key information is a crucial service for EnviroWaste, made possible with Halo’s newest breakthrough technology. As one of New Zealand’s leading national waste management companies, EnviroWaste covers the full spectrum of services, from waste collection, consolidation and disposal, to the more technical areas of recycling and dealing with contaminated soils. With 36 sites nationwide stretching from Auckland’s North Shore to Dunedin, their clients range from large, multi-branch corporations all the way down to a single residence with an EnviroWaste bin. Increasingly what the larger companies need, says EnviroWaste’s National Business Development Manager, Antony Lee, is well organized information about what they’re throwing away. These companies, says Lee, are increasingly focused on reducing waste, both for cost efficiency and to lessen their impact on the environment. Halo Business Intelligence (BI) Span system facilitates this. Customer Case Study • Large and government clients are increasingly demanding better reporting • 15 days each month spent generating and distributing customer reports • Dependency on static reports often raises more questions and creates more work • Corporate data remains securely behind company firewall • Works together with existing BI technology • Secure access for external users without requiring new infrastructure or Active Directory Proven track record of cost-effective implementation Provides a differentiated service and competitive advantage • Increased customer satisfaction Reduced effort spent on customer reporting by 50% • Reduced high cost methods to a centralized and automated process Business Situation Benefits Achieved Why Halo? Self-service for clients Halo Span is a new addition to the Halo product range, and enables companies to give their clients access to a dashboard where they can view and analyze their own data and generate timely, accurate reports. In EnviroWaste’s case, the system

Transcript of Customer Case Study · Customer Case Study • Large and government clients are increasingly...

Page 1: Customer Case Study · Customer Case Study • Large and government clients are increasingly demanding better ... Halo Span is a new addition to the Halo product range, and ... National

Envirowaste

Leading the way in waste management

One Step Ahead

Providing their clients with accessibility to key information is a crucial service for EnviroWaste, made possible with Halo’s newest breakthrough technology.

As one of New Zealand’s leading national waste managementcompanies, EnviroWaste covers the full spectrum of services, from waste collection, consolidation and disposal, to the moretechnical areas of recycling and dealing with contaminated soils.With 36 sites nationwide stretching from Auckland’s North Shore to Dunedin, their clients range from large, multi-branch corporations all the way down to a single residence with an EnviroWaste bin. Increasingly what the larger companies need, says EnviroWaste’s National Business Development Manager, Antony Lee, is well organized information about what they’re

throwing away. These companies, says Lee, are increasingly focused on reducing waste, both for cost efficiency and to lessen their impact on the environment. Halo Business Intelligence (BI) Span system facilitates this.

Customer Case Study

• Large and government clients are increasingly demanding better reporting

• 15 days each month spent generating and distributing customer reports

• Dependency on static reports often raises more questions and creates more work

• Corporate data remains securely behind company firewall

• Works together with existing BI technology

• Secure access for external users without requiring new infrastructure or Active Directory

• Proven track record of cost-effective implementation

• Provides a differentiated service and competitive advantage

• Increased customer satisfaction

• Reduced effort spent on customer reporting by 50%

• Reduced high cost methods to a centralized and automated process

Business Situation Benefits Achieved Why Halo?

Self-service for clientsHalo Span is a new addition to the Halo product range, and enables companies to give their clients access to a dashboard where they can view and analyze their own data and generate timely, accurate reports. In EnviroWaste’s case, the system

Page 2: Customer Case Study · Customer Case Study • Large and government clients are increasingly demanding better ... Halo Span is a new addition to the Halo product range, and ... National

Opening Doors

Corporate Headquarters APAC Headquarters

According to Lee, Halo Span isn’t just a valuable resource for EnviroWaste’s clients. It is also a baseline for companies to understand where they ‘are at’ with regards to any sustainability

“Halo Span is also proving to be an effective sales tool for EnviroWaste. It gives us a competitive advantage. Our biggest customers are looking for greater amounts of reporting, and Halo Span ticks the boxes - it’s cost savings and visibility of information.” - Anthony Lee, National Business Development Manager

4885 Greencraig Lane San Diego, CA. 92123 United States 1 888 300 [email protected]

Level 3, 110 Symonds StreetAuckland 1010 New Zealand 09 379 [email protected] www.halobi.com

provides key clients access to a complete and consolidated view of their own data to accurately track the waste they generate, and recovery statistics. They can view this in a broad sense and then drill down for detail, like how much waste each of their offices is generating, how much of that is being sent to landfill or recycled, and compare that against previous quarters or years, or other branches. Lee says that this accessibility to information is becomingcrucial to their larger corporate and government clients. These large corporations have sustainability requirements and in many cases a nominated sustainability manager, whose job it is to know what they’re disposing of, where it’s going and how it’s being disposed of. According to Lee, in the past, these managers were relying on static reports that very often raised as many questions as they answered. “With the Halo Span system, wecan offer our clients direct access to this information, with the ability to drill down and ask and answer their own questions without having to depend on IT.” Lee says giving his clients the ability to view standard reports and easily create their own dynamic reports puts the power back in their hands. “People in these organizations become more accountable, rather than asking us ‘can you do this, can you do that’? It means they can get right down into the information and identify areas for improvement in their own organization. And then if they need to make changes, having the numbers there in black and white means it’ll be easier to get buy-in from their staff.”

initiatives for their waste and recycling and what they want to achieve going forward. “We’re all about providing tailor-made solutions by identifying opportunities for diversion or recycling, and having the flexibility to adapt to that market,” says Lee. “It’s understanding our customer needs and looking beyond the system of just collecting a bin to actually asking, what is the waste you’re producing? “We demonstrate this tool to potential clients as a point ofdifference. The feedback we’ve had so far is that being able tooffer the kind of reporting you get with Halo Span is the key to opening doors.” And an integral part of that reporting, he says, is in thesimplicity, especially given the complexity of allowing externalclients access to internal systems and data. “We can do that with Halo Span because the system authenticates our clients in the cloud, linking them directly to the elements of our corporate data they have access to. With anything like this, security is crucial and normally you’d have to implement and manage a whole new security solution, which is less than ideal. But this way, our data stays safely behind our corporate firewall and as far as our client is concerned it will be seamless and easy. And once the client’s into the data, the process of arranging and analyzing it is simple. “It’s so intuitive to use that you really only need to show someone the basics and they’ll be able tonavigate through their data to pull up the reports that are really going to add to their work”. This simplicity, says Lee, also extends to the implementation of the Halo Span system itself.

“Other tools take a long time to implement. The team at Halo really understands our business needs – they

get it quickly, too. And it’s good value – you’re not paying an arm and a leg.”