CURRICULUM VITAE NATASHA JANSEN 2017

2

NATASHA JANSEN88 ANDERSON STREET GOODWOOD

021 59312800823858350

[email protected]://za.linkedin.com/in/natasha-jansen-a0202779

PERSONAL INFORMATION

FIRST NAMES NatashaSURNAME JansenDATE OF BIRTH 08/04/1971GENDER FemaleNATIONALITY South AfricanMARITAL STATUS MarriedDEPENDANTS ThreeHOME LANGUAGE EnglishADDITIONAL LANGUAGE Afrikaans – fluently read, writes &

understand (equivalent to my English)CRIMINAL RECORD None

PERSONAL SUMMARY

I am a multi-skilled individual who has the intellectual capability and mental maturity to handle life’s challenges as well as work pressures. The range of work experience that I have acquired over the years is justification for my ability to work independently as well as part of a team. I believe fervently in total commitment and dedication as important factors for promoting a professional work ethos. In essence, I endeavour to work at the best of my abilities at whatever task is given to me. Due to my willingness to assist and my caring nature, I am often the "go to" person. Making the office a good space to work in, is something I believe in.

EDUCATIONAL QUALIFICATIONS

FURTHER EDUCATIONAL TRAINING Supply Chain Management NQFL5YEAR 2015 - 2016INSTITUTION Metrominds

FURTHER EDUCATIONAL TRAINING International Trade NQFL2YEAR 2014 - 2015INSTITUTION Institute for Quality

ADDITIONAL TRAINING People Management & Development Advanced Health & Safety Representative Training Finance Compliance Ethics & Business Principles Basic First Aid & Life Support Basic Fire Fighting Practical Supervision Business Communication Dangerous Goods Awareness Export Controls Corporate Responsibility Security Awareness Part 108 Security Training Microsoft PowerPoint Level 1 Microsoft Excel Level 2 Voice of the Customer Creative Problem Solving

EMPLOYMENT HISTORY

https://za.linkedin.com/in/natasha-jansen-a0202779

mailto:[email protected]

2


021 59312800823858350


NAME OF EMPLOYER: TNT Express Worldwide SA

PERIOD OF EMPLOYMENT: April 2009 - Present

JOB TITLE: Branch Administrator

ACCOUNTABILITIES: Branch Control Functions

o Effectively enforce Leadership & Execution of Strategy of TNT’s integrated business plano Primary coordinator for all administrative activities including key responsibilities in line with

supporting the DGM in the daily operations of the brancho Act as communication voice for the DGM where requested and conduct appropriate levels of

confidentialityo Maintain a leadership role within the branch during managers absenceo Arrange pre-audit communications and preparationso Host Auditors and visiting staff members

Branch Administration o Ensure all new vendors has supply agreements in place and that KPI’s given are measurableo Coordinate and arrange all requests for new business equipment, office supplies and stationaryo Complete all Capital Expenditures and ensure completed within timeframe allocatedo Action and oversee all renovations and maintenance worko Manage and maintain the Asset Registero Manage the Access Control Programo Maintain effective filing systems to retain records in an ordered, updated and accessible format

Human Resource Managemento Manage onboarding of new employees and resignationso Manage and coordinate compliance training, scheduling of training and resource planningo Manage and coordinate all leave forms and document

Health & Safetyo Maintain and implement all ISO and SHEQ processes either directly or through nominated reps to

ensure highest possible audit results and re-accreditation without exceptiono Ensure branch is kept at compliancy level for Security Management, Security Part 108 & TAPAo Health & Safety Representative – ensure that all incidents & accidents are recorded on the

Enablon system and correct procedures followedo Manage the monthly HSE checklisto Attend monthly health & safety meetings with representatives from TNT SA & NAo Responsible for branch risk assessments & business continuity plan

Financeo Allocate credit card and EFT paymentso Petty Cash custodian – ensure timeous and accurate claim submission o SAP – Raise Purchase Orders when neededo Validate all invoices from vendors and submit to Accounts Payable

Operations o Administer Operations – Includes costs, temporary employees, vehicle hire, repairs/maintenance

and servicing of vehicles o Capturing drivers claims

Generalo All Events Planning including team building exercises, family days and office partieso Initiate and implement cost saving initiatives

Notable Accolades and Eventso Nominated as leadership representative for TNT’s IBP Leadership & Execution of Strategyo Winner of the National Health & Safety Award for October 2016o Representative for Cape Town Branch of the Year Award 2016



2


021 59312800823858350


NAME OF EMPLOYER: TNT Express Worldwide SA

PERIOD OF EMPLOYMENT: June 2008 – March 2009

JOB TITLE: COD Controller

ACCOUNTABILITIES: Collection Activities

o Identify and collect payment of outstanding COD invoices through proactive planning, prioritization and execution of daily call cycles

o Maintain quality collection data accurately and in a timely mannero Record accurate, complete and timely information in system to ensure global visibility and

consistency of informationo Meet cash collection targets

Financeo Banking cash and allocating onto SAPo Logging queries with clearance for customers refund requirementso Completing adjustments, debit and credit notes

Generalo Assist team leader with processing invoices onto SAP and general administration duties

NAME OF EMPLOYER: DHL Worldwide Express

PERIOD OF EMPLOYMENT: October 2006 – May 2008

JOB TITLE: CASH Controller

ACCOUNTABILITIES: Finance

o Checking and banking money collected by couriers on a daily basiso Checking and correcting Daily manifest immediately to avoid incorrect invoicingo Allocating payments on the DHL BANKING SYSTEMo Completing adjustments, debit and credit notes.o Liaising with clients for outstanding invoiceso Logging queries and updating notes on the SUN COLLECT SYSTEM daily


PERIOD OF EMPLOYMENT: February 2004 – August 2006

JOB TITLE: Customer & Internal Sales Support

MAIN RESPONSIBILITIES: Assisted the Field Sales Executives with the maintenance of DHL clients

Supporto Catered for special requests and sorted out queries and any urgent problemso Following up on all client requests and querieso Completed & updated customer information and documentation as required o Updated the Sales system after each customer interaction ensuring complete and current client

information

Sales Activitieso Prospecting and sourcing of new business / clients and assisted with turning potential leads into sales

Administrationo Issuing of quotations and invoices to clientso Did credit checks, monitored new accounts opened and sent welcome packs to new customers




2


021 59312800823858350


PERIOD OF EMPLOYMENT: April 2001 – October 2003

JOB TITLE: Key Accounts Executive

MAIN RESPONSIBILITIES: Attended to the needs of the key account customers in and around the CBD. This role consisted of supporting the sales team as well as the mobile customer support

Customer Information Satisfactiono Proactively investigated potential service failures & liaised with other departments and countries

in order to determine impact on the customer needs based on the service selectedo Proactively took action where applicable in solving service issues o Ensured that the solutions met customers and business needso Applied service recoveries to solve service issues

Customer Relationship Managemento Created a customer communication matrix in consultation with the customer detailing frequency,

channel and content of customer service contact moments, depending on the customer needso Went on customer visits with the mobile customer support team in order to maintain and

establish relationships and in order to define customer needs related to level and content of support needed

Complaints Managemento Liaised with destination or origin countries to find potential solutions that met the needs of the

customero Provided regular updates to the customer in line with the agreed call back times

Internal Communicationo Complied with the internal communication and escalation policyo Formulated written communication requests providing accurate , complete and professional

information detailing the specific requirements from the recipient

Administrationo Recorded and completed the complaint file to closing point o Recorded undeliverable and unsendable solutions to hand over to the operations departmento Prepared and distributed customer letters if required


PERIOD OF EMPLOYMENT: January 1998 – March 2001

JOB TITLE: Lead Tracing Agent

MAIN RESPONSIBILITIES: Functioned as an escalation point of contact for the team in order to guarantee case resolution and to maintain and exceed customer satisfaction

Escalation Handling

o Acted as a reference point for escalation for dissatisfied customerso Complied with internal and escalation policieso Managed work lists and work prioritisation in support systems o Acted as point of contact for Operation Manager, Operation Supervisor and Customer Service

Supervisor if there were accessibility issues requiring actiono Distributed all email traces and requests from other DHL service centres across the world to the

relevant tracing agent

Administrationo Prepared customer complaint forms for credits and refunds or insurance claimso Ensured feedback was given to internal and external customers at all times



2


021 59312800823858350



PERIOD OF EMPLOYMENT: January 1997 – December 1997

JOB TITLE: Customer Service Frontline Agent

MAIN RESPONSIBILITIES:

o Basic call handling and total dedication to the client’s needs

o Arranged collections & special quotes as requested. o Handled queries & provided customers with relevant informationo Tracking correct information concerning a shipment and ensuring that it is delivered o within the deadlineo Handling trace requests via email and general client querieso Educated customers with regard to new products and serviceso Provided excellent customer service to all new and existing customerso Maintained a good relationship with customers and remain focused on service delivery

NAME OF EMPLOYER: Verimark Direct

PERIOD OF EMPLOYMENT: October 1994 – February 1996

JOB TITLE: General Sales Person

MAIN RESPONSIBILITIES: o General sales persono Bookkeeping, stock taking and banking.

NAME OF EMPLOYER: Supercall Cellular

PERIOD OF EMPLOYMENT: September 1993 – September 199


MAIN RESPONSIBILITIES: o Handled the switchboard, assisted walk in clients and logged appointments for the relevant

sales people. o Did telesales duties and updated the client database, general office/admin duties

NAME OF EMPLOYER: Heels

PERIOD OF EMPLOYMENT: September 1989 – January 1993


COMPETENCIES AND SKILLS o Understanding of the Occupational Health & Safety Act 1993 & Regulationso Understanding of the Responsibilities of Managers o Understanding Hazard Identification and Risk Assessmentso Understanding of Fire Prevention and Emergency Procedureso Understanding of the Code of Conduct & Business Ethics



2


021 59312800823858350


o Understanding of Basic Life Support & First Aid Procedureso Understanding of Supply Chain Managemento Understanding of International Tradeo Understanding of Quality Managemento Understanding of Environmental Policies

PERSONAL COMPETENCIES

o Ability to work individually and in teamso Assertiveo Good communication skillso Diplomatic and tolerant in relaying and receiving informationo Strong leadership skillso Ability to listen and probe effectivelyo Customer service orientatedo Self-motivatedo Resilient – able to retain optimism despite setbacks and not take criticism personallyo Ability to remain calm and focused under pressureo Results orientatedo Proactiveo Trustworthy and Loyalo Fast learner – can adapt to new tasks and changes quickly, easily and smoothlyo Ability to multi-tasko Methodical and accurate – pays attention to detailso Firm understanding and passion for health & safety

COMPUTER LITERACY

MS Office (Word, Excel, PowerPoint, Outlook, Publisher)SAPPUD Cost ManagementSUN CollectInternetLotus NotesOutlook

REFERENCES

Mark PretoriusTNT National Operations Manager & Area General Coastal ManagerTel: 031 263 6300 / 082 904 3939 / 011 437 3300

Morne van der MerweFormer TNT National Operations Manager 071 894 8191

Carey Ten OverFormer TNT Branch Manager 086 146 6684



CURRICULUM VITAE NATASHA JANSEN 2017

Documents

Transcript of CURRICULUM VITAE NATASHA JANSEN 2017