CURRICULUM VITAE

Martino Gentile Place and date of birth: Zofingen (Switzerland), 6

th May 1970

Via Silvio Pellico, 31A

20824 Lazzate - MB

Mobile +39 335 6442803

martinogentile@interfree.it

JOB

4/2011 – TODAY

ROLE

RESPONSABILITIES

ACHIEVMENTS

LIVOLSI GROUP Srl - Milano

Service Centre operating in Milan for over 25 years in pre- and after-sales

services in consumer and professional electronics

Customer Service & After Sales Manager

in charge of all Customer Service activities and all operating after-sale processes

Operating activities

• Monitoring all areas and processes

• Monitoring the trend of monthly income and search of higher volumes

• Monitoring and analysis of all processes targeted to the optimization of costs

and best performing results

• Updating P/L and analysis of profitability per area/department

Sales

• PR Management with the existing Clients

• Preparation of offers and customized services according to all different

Clients’ needs (Manufacturers, Operators, Dealers)

• Business Development and negotiations

• Development and implementation marketing actions

• Increase in repair volumes (+ 8%)

• Improvement of the efficiency in processes and higher profitability in A/V

dept. (from a negative -15% to a positive 5%)

• Reduction in repair time / TAT

• Increase in the number of Clients (Manufacturers, Dealers)

4/2007 – 01/2011

ROLE

RESPONSABILITIES

GOALS

SAMSUNG ELECTRONICS ITALY SpA

Italian subsidiary of the Korean corporation operating in consumer electronics,

climatization, IT, mobile phones.

Audio Video Service Manager

• Audio / Video Service Management (for 180 service centres throughout Italy)

• Visits/Audits at external Service Centres

• Monitoring the service in relation to SLAs. Indication of KPIs.

• Check and analysis of service costs, updating P/L, statistics

• Implementation of new projects and definition of company’s strategies

• Optimization of processes and reduction in service costs

• Supervision of LABS management and related back office activities

• Implementation of marketing actions

• Development of a service dashboard to monitor Service

Centres’performances (TAT, Multi-repairs, Customer Satisfaction, Service

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I give the authorization for the treatment of my personal data according to Italian Law D. Lgs. 196/2003.

Costs)

• Computerization of the data transmission network and logistics, including

products traceability

• Reduction in service costs by 8%

• Reduction in repair time • Better Customer Satisfaction

2/2003 – 4/2007

ROLE

RESPONSABILITIES

GOALS

PRIMA COMUNICAZIONE Spa

Italian leading company in after-sale services and logistics for mobile phones, IT

and consumer electronics.

Sales and Service Network Manager

Directly reporting to the Managing Director the following activities

Operating Activities

• Service Centres Management (250 centres in Italy) for the following

manufacturers: Nokia, Sony Ericsson, Samsung, NEC, HTC, Benq, Haier

• Responsible of all back office staff (5 people)

• Check and analysis of costs and budget

• Computerization of the data transmission network

Sales

• PR Management with the existing Clients

• Meetings with other company’s Managers

• Monitoring monthly income and search of higher volumes.

• Business Development (Manufacturers/Providers/Retailers) and related

customized offers according to all different Clients’ needs

• Study and development of offers related to new services

• Acquisition of new Clients in mobile phone sector, BenQ, Haier, HTC, NEC

• Nokia: + 30% in repair volumes through the collection from all service centres

authorized by the manufacturer and development of IT tools and dedicated

web services

• Business development in GDO and GDS sector (large retailers and specialized

retailers) including dedicated programmes and customized solutions

1/2001 – 2/2003

ROLE

RESPONSABILITES

MITSUBISHI ELECTRIC EUROPE BV

Italian subsidiary of the Japanese corporation operating in consumer electronics

and climatization.

Service Supervisor Manager – Telecom Division

• Management and coordination of Service Centres (120 throughout Italy)

• Responsible for operational and commercial relationships with the Italian

mobile network operators

• Spare parts, warehouse and stock management

• Visit and audits at service centres and Operators’ departments

• Responsible for all Call Center activities

• Service Centres network management (120 centres in Italy.

8/1998 – 6/2000

ROLE

TELIT ITALIA SpA

Service Centres Coordinator

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I give the authorization for the treatment of my personal data according to Italian Law D. Lgs. 196/2003.

RESPONSABILTIES

• Responsible for all activities of the Service Centres in the Center - South

Italy Area

• Visits at service centres

• Computerization of the data transmission network

• Check of all reimbursement requests for in-warranty repairs

• Spare parts and accessories management, including invoicing

• Monitoring and analysis of costs and budget

3/1997 – 7/1998

INTERNATIONAL SOUND SpA

Italian distributor of Martin Dawes, Nokia, Voice IT products with more than 90

sales agents. Italian manufacturer of mobile phones and two-way radios.

Service centre Coordinator

• Creation of a new service centres network for Nokia Italy.

• Suppliers Management and responsible for all problems related to sold

products.

• After-sale management for Nokia, Martin Dawes, VK, Hagenuk, Voice.

3/1991 – 2/1997

PIONEER ELECTRONICS ITALIA SpA

Italian subsidiary of the Japanese corporation operating in consumer electronics

Service Center Coordinator (from 1993 to 1997)

• Monitoring all company’s policies

• Technical support, management and administrative activities for service

centres

• Search of new service centres

Technician (from 1991 to 1992)

Audio/Video products repair, including memory cards, CDs, players.

6/1988 – 2/1991

SANYO SERVICE DIVISION di Rampichini

Service Centre of the Japanese corporation in Audio /Video sector

Technician

Repair of car stereo products, small audio and Hi-Fi components

EDUCATION

Degree

from 2010 - today

Course - 2006

Diploma - 1989

I’m currently studying Economics and Management at the Università degli Studi

dell'Insubria (Varese)

Business Management Course at the School of Management SDA Bocconi

Electronics Technician (vote 55/60) - L. Settembrini - Milan

OTHER

Foreign Languages

IT

Travels and Move

English – Good, written and oral

Very good knowledge of Office Suite: Excel, Word, Power Point, Outlook, Internet

Explorer

Available for travels or move in Italy and abroad