CurrentResume3.14.2016AshleyWattsLV.odt (4)
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Transcript of CurrentResume3.14.2016AshleyWattsLV.odt (4)
[email protected] 928 S. Longwood Loop Mesa, AZ 85208 (480) 421 8536
Ashley M. Watts PROFESSIONAL SUMMARY
Dynamic, tech and people savvy administrative professional, with over six years of customer service operations experience. Highly effective negotiator and relationshipbuilder. Results oriented and customer centric. Highly motivated and enthusiastic team member. EXPERIENCE
WELLS FARGO CENTRAL SALES HEADQUARTERS, Chandler AZ Sep 2015 – Present Direct Auto Loan Outbound Sales Specialist • Track record of outbound/inbound sales, while gaining and sharing product services with current and prospective
customers. • Execute large call volumes using internal systems while multitasking through Outlook, self created excel workbooks and
other various external systems. Offer financial products and services in order to address each customer's individual needs, and aid in customer follow ups.
• Possess a wide range of knowledge in high customer satisfaction and retention. • Solid understanding of the underwriting process, policies, investor guidelines, and regulatory updates. • Build and maintain working relations with both our internal and external customers fueling to company growth. • Experience with evaluating commercial, personal and business financial statements. Often compiled, itemized and
considered the potential risks of a loan based on investor guidelines.
GO FINANCIAL, Mesa AZ Jan 2013 – Aug 2015 Collateral Recovery/ Loan Adviser • Conducted complex internal and external customer negotiations, by focusing on mitigating company and customer loss. • Approved and maintained active repossession accounts to prevent charge off. Understood the process fully to effectively
reroute accounts into the proper departments depending on the account specific situation. • Used remarketing reports to establish a line of value given a vehicle's condition corresponding to it's make, model and
year. Decreased rate of abandonment if said vehicles’ recovery cost were greater than or equal to it's overall value. • Corresponded with internal/ external customers and vendors using effective written and verbal communication.
Effectively communicated using telephone, fax, email, and legal approved letters. • Proficiently used custom built internal systems to quickly assign, target, view, and add to customer’s account history. • Utilized recovery database network to research market areas for an auto recovery and upload/ view account related data
from our recovery vendors, collectively lowering recovery costs.
GC SERVICES LP, Mesa AZ Sep 2012 – Dec 2013 Sales Support/ Customer Service Representative • Provided leadership support to customers and sales teams. Including customer care, call handling, sales order
entry/tracking, new application credit approvals and assisted in third party sales verification to ensure quality security and protection.
• Provided support on escalated customer calls/ emails and written correspondence, to prevent BBB complaints, including handling confidential and sensitive materials.
PREFERRED REHAB, Tempe AZ Apr 2012 – Sep 2012 Office Management/ Assistant • Prioritized schedules, calendars, and reminders. Distributed reminder calls and emails to patients and employees. Ordered
office and clinical supplies by creating lists and organizational charts while routinely taking inventory. • Handled inbound/ outbound calls for patients, providers and inventory sources. Scanned and filed patients charts/ medical
transcripts and company invoices. • Assisted in securing confidential patient medical history, current insurance coverage and correctly billing each
accordingly.
Ashley M. Watts Page 2
FJB MANAGEMENT, Scottsdale AZ Jul 2011 – Apr 2012 Personal Assistant • Assisted in building strong client relationships by networking and consultations.. • Performed various client requests including writing, typing, faxing, copying and collating. • Assisted in prioritizing schedules, meetings and travel plans. Responded and met deadlines. • Provided effective solutions by using critical decision making/ problem solving skills. PBS KAET PUBLIC BROADCASTING, Phoenix AZ Jan 2011 – Sep 2013 Educational Outreach Program Aid • Tended to the needs and learning curves of both children and adults. • Taught curriculum which improved reading and writing skills on all levels. • Used community and online resources to further the educational development of program participants. COBBLESTONE AUTO SPA, Mesa AZ Feb 2009 – Jan 2011 CSR Customer Service Representative/ Shift Manager • Promoted sales and upcoming events. • Customer/ employee consultation and management escalations. • Processed order requests and point of sale cash handling. • Created and maintained employee’s shift schedules.
SKILLS
• Adept in Microsoft Office suite including Word, Excel, PowerPoint, Outlook and Sharepoint. • Experienced in RDN, INILEX, LEXIS NEXIS, EPORT and various debt recovery resources. • Vendor management, troubleshooting, leadership, call center operations and brand marketing.
INTERESTS
Creative writing and singing Photography Hiking and wake boarding EDUCATION
Chandler Gilbert Community College
January 2010 May 2010 Mesa Community College
August 2009 December 2009 Skyline High School 2009 Graduate
REFERENCES
Nicholas Schultz Previous Supervisor Michael Ramirez Previous Manager
(480) 748 5665 (480) 430 9353
Jessica Heath Longtime Friend & Business Owner Tom Greer Longtime Friend & Professional Banker
(480) 423 3287 (928) 607 6789