Culture Transformation Tools

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“When I reflect on what makes an

outstanding organization,

I keep coming back to the

effectiveness of our people

individually and collectively.

Long-term success has to have a

solid foundation built on

principles and values

that act as a centre of gravity.”

John McFarlane, Chief Executive Officer,

ANZ Bank, Melbourne, Australia.

ANZ Bank Australia

© 2010 COACH ERA http://www.skyisthelimit.org/index.htm

John McFarlaneCEO, ANZ Bank

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Key Attributes:

• Makes it possible to translate qualitative data into quantitative data

• Provides a base-line measurement instrument for monitoring changes in the organisational culture

• Provides a method for measuring cultural capital

Cultural Transformation Tools (CTT) “MEASUREMENT MATTERS”


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• In a pilot study carried out by McKinsey & Company, the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost.

• They provide one of the most comprehensive cultural diagnostic and values assessments available.

• They are affordable for small and large organizations. Costs are the same for 100, 1000 or 5000 employees when completed on the Internet. Paper surveys are also available.

• The survey form is simple – it requires only 15 - 20 minutes to complete. Results are available in 2-4 weeks.

• The survey form is customized for every organization and can be WEB or paper based.

• The survey is available in sixteen languages.

• The survey can be used for multiple purposes.

Key Benefits


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• Leaders and Change Agents wanting to understand their Cultural Capital and the Intangible assets with the organization.

• Leaders and change agents who want to create value by building values-driven organisations

• Leaders and Change Agents wanting to review or create the vision, mission and values that will drive long term sustainable success

• Successful organizations wanting to move to the next level of organisational effectiveness, scalability, repeatability and sustainability

• Leaders and change agents who need to create or re-establish the organisations Identity and purpose in order to assess the benefits of maintaining a group approach or divesting aspects of the business portfolio

• Companies wanting to attract and retain talented people and deliver shareholder value and long term sustainability

• Leaders and Change Agents wanting to build diversity within the organisation

Who is Using the Cultural Transformation Tools 1?


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• Private and Public Sector organizations that have re-engineered their systems and processes, but are having difficulty in becoming learning organizations

• Organisations that want to find a unique competitive advantage via their culture and have behaviours and values aligned

• Organizations that want to implement successful leadership development programmes.

• Organisations that are already successful and want to measure and maintain their unique points of difference.

• Companies with high employee turnover, low morale and poor customer relations

• Companies wanting to facilitate the smooth merger of organizational cultures during mergers and Acquisitions (Due Diligence)

Who is Using the Cultural Transformation Tools 2?


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From Leaders’ Values to Shareholder Value

CORPORATE SECTOR


Corporate Culture

Leaders’ Values/Behaviors

Competitive Advantage

Shareholder Value

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GOVERNMENT SECTOR


Leaders’ Values/Behaviors

Mission Assurance

Sustainable Performance

Organizational Culture

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CORPORATE SECTOR


Employee Fulfillment

Leadership Development

Customer Satisfaction

Shareholder Value

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• ANZ Bank• British Petroleum• Computer Associates • Ford Motor Company• IKEA• ING Bank• Johnson & Johnson• Kellogg’s• Konica Minolta

• L’Oreal

CTT – Sample of Clients


• Mars / Master foods• Methodist Hospital

System• McKinsey & Co• Nestle• PricewaterhouseCoo

pers• Statoil• Volvo • Many Schools and

Universities

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• Individual Values Assessment

• Team Values Assessment

• Corporate Culture Assessment

• Leadership Values Assessment (360)

• Executive Search Assessment

• Employee Selection Assessment

• Employee Exiting Assessment

• Merger and Acquisition Compatibility Assessment

• Client Assessment of Corporate Values

To start measuring your company culture and the values of your leaders using the Culture Transformation Tools (CTT) call us.

Twitter: coacheragroup Tel: +31(0) 63 934 8920

Mail: [email protected] Skype: vikunovski

Corporate Transformation Tools Assessment Types

© 2010 COACH ERA www.skyisthelimit.org

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• 5th largest company in Australia, largest in New Zealand

• 33,000 staff

• 6 million customers

• Market Capitalisation US$43 billion

• 30 countries, focus on Austral-Asia-Pacific

• Our enlightened culture is a key point of difference

Appendix I - ANZ Bank Today


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ANZ Bank Today


customer satisfaction, recognitionopen communication

best practice, well managed

accountable, balanced, differentteamwork, continuous improvement

customer first, community trust,

leadership, excellence, staff fulfilment

staff safety, shareholder value

inspirational, open, integrity,committed,

vision, sustainable

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ANZ Values Evolution


2000

Results Orientation

Accountability

Cost Reduction

Profit

Continuous Improvement

Bureaucracy (L)

Goals Orientation

Shareholder Value

Customer Focus

Achievement

2003 2006

Customer Focus

Cost Reduction

Accountability

Continuous Improvement

Achievement

Profit

Results Orientation

Community Involvement

Shareholder Value


Customer Focus

Community Involvement

Brand Image

Profit

Cost Reduction

Shareholder Value


Results Orientation

Achievement

Organisational Growth

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2

3

4

5

6

7

8

9

10Source: Cultural Transformation Tools

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ANZ Profit Evolution

$0

$500

$1.000

$1.500

$2.000

$2.500

$3.000

$3.500

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

Net Profit After Tax (A$millions)

Start of Cultural TransformationStart of Cultural Transformation


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ANZ Share Price Evolution


$4,81$7,32 $8,00

$4,85

$10,98

$18,50

$0

$5

$10

$15

$20

$25

$30

Mar-98 окт.03 мар.06

A$9.66

A$26.50

A$18.30

Intangible Drivers(Cultural Capital)

Intangible Drivers(Cultural Capital)

Tangible Drivers(Financial Capital)

Tangible Drivers(Financial Capital)

A$32.65 Jun 07

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ANZ Employee Satisfaction Evolution


49%

58%62%

72%

78% 78%82%

85%

0%

25%

50%

75%

100%

1999 2000 2001 2002 2003 2004 2005 2006

Start of Cultural TransformationStart of Cultural Transformation

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Based on COACH ERA Consultings extensive experience of Organisational transformation and our understanding of where you are, the key conditions for success would be:

Excellent up-front work to design a programme that accurately reflects the core business agenda.

Establishing a partnership which agrees a clear way of working together

Key contacts

One In House Project person who holds ownership, to help us work together

One COACH ERA Consulting person who liaise and co-ordinate all meetings and materials

We work with you toward complete internal ownership at a pace that feels right for your needs

On-going review sessions to embed our learning and share insights

Twitter: coacheragroup Tel: +31(0) 63 934 8920

Mail: [email protected] Skype: vikunovski

Appendix II – Working together - Conditions for Success


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THANK YOU


The problems cannot be solved at the level of thinking on which they were created

- Albert Einstein

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COACH ERA is a cutting edge boutique consultancy, specialized in the field of business executive coaching,

leadership development and corporate culture transformation.

Certified Culture Transformation Tools consultancy, by the Barrett Values Centre.

ABOUT US


Culture Transformation Tools

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