Culture Shift - OCLC · 10/12/2016 · Culture Shift Tammi Spayde Vice President Human Resources,...
Transcript of Culture Shift - OCLC · 10/12/2016 · Culture Shift Tammi Spayde Vice President Human Resources,...
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October, 2016
Culture Shift
Tammi Spayde
Vice President
Human Resources, Marketing, Facilities
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Two things we know for sure…
What is Organizational Culture?
it exists
it plays a crucial role in
shaping behavior
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Culture is how organizations do things
• Culture is shaped by values and beliefs
• Culture is reflected in people and behavior
• Culture is affected by what gets rewarded
Organizations of any size have more than one
What is Organizational Culture?
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What is Your Organizational Culture?
Think • About narratives you hear
• Rules of engagement
• How you work
Pick a word• What you value most
• Something to change
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Culture Shift
Groupthink
Longer development cycles
Committee decisions
Inward focus
Speed - responsive, action
Accountability - do what we say
Execution - prioritize & execute
Outward focus
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Framework – ADKAR Model
Awareness of the need for change
Desire to participate and support
Knowledge on how to change
Abilityto implement with skills and
behaviors
Reinforcement to sustain the change© 2012 Prosci and Bill Cigliano
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The power of current state
• The current state defines
who we are
• The current state is where we
have been successful
• The current state is comfortable
Understanding Culture Change
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Understanding Culture Change
The transition state
• Messy
• Disorganized
• Forces prioritization and change
• Emotionally charged
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The uncertainty of the
future state
• The future state is not fully defined
• The future state is worrisome
and exciting
• The future state may be great but
not match my goals
Understanding Culture Change
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Opening Day
• The future happens
• There is still work to do
• But you crossed the
threshold
Understanding Culture Change
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“OCLC used to be trying to do a lot of different things at once. Now we are
focusing our strategy toward a common vision and goals.”
“OCLC now has a clear focus on technology and infrastructure stability...but not in a vacuum…
it all ties back to our customers.”
“We use the same voice and have
the same heart for each other as
we do for our members.”
“Today at OCLC we are making more
meaningful connections with libraries daily.”
“OCLC used to be behind
the scenes. Now we are
front and center.”
“The ‘speed’ aspect of our culture of
action is visible in a lot of ways. Small
things like Concur and fewer emails.”
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CultureSpeed, Accountability, Execution
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