4

Company & Culture Alignment

We wanted a list of committable core

values that we were willing to hire and fire

on. If we weren’t willing to do that, Then they weren’t

really “values.”-Tony Hsieh

5

Zappos Core Values1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and

Open-Minded5. Pursue Growth and Learning6. Build Open and Honest

Relationships With Communication7. Build a Positive Team and Family

Spirit8. Do More with Less9. Be Passionate and Determined10. Be Humble

6

Culture is Everyone’s Job

Annual Z60

Reviews:

100% based

on culture fit

Everyone’s job is to embrace and drive the culture

Employees

are

empowered

to make the

right

decisions

Trust people to do the right thing

Holacracy

HIGH SCHOOL

UNIVERSITY

https://vimeo.com/139618687

Key Elements of HolacracyOrganizational StructureOrganizing the Work, Not the People

Governance ProcessWorking on the structure of the organizationTensions Drive ChangeOperationsTactical Meetings to get work done in the organization

“Take a long time to hire and a short time to fire. Most

companies do it the other way around.”

– Tony Hsieh, CEO | Zappos.com

If you get the culture

right, everything else will

naturally follow.

In order to get the right culture, you need the

right people.

We believe:

What are we looking for?

Technical Fit the skills

&Cultural Fitvalue alignment

Holacracy Behaviors

Comfort with ambiguitySense of curiositySelf-management

WholenessEvolutionary purpose

Comfort with ambiguity

Sense of curiosity

Self-management

Evolutionary purpose Wholeness

Be adventurous, creative and open minded

Be passionate and determined

Pursue growth and learning

Create fun and a little weirdness

Do we need to change our values?

Day @ Zappos

Core Value AssessmentCore Value #1DELIVER WOW THROUGH SERVICE

Behaviors seeking / listen for:• Helps even when it “isn’t their job”• Wows everyone, everywhere• Actually makes me say “wow”• Delivers wow to customers while

keeping in mind Zappos' best interests• Creates personal connections• Unconventional thinking, find ways to

say YES

Day @ Zappos

Core Value AssessmentCore Value #1DELIVER WOW THROUGH SERVICE

Sample Questions:• What does amazing customer service

mean to you?• What is the best work related

compliment you’ve received?• Tell me a time when you delivered great

service.• And now, tell me about a time you

failed to deliver great service.

Cultural Assessment

Not Just an Interview

ConnectLIVE

With OtherZapponians

& Recruiters

New Hire Training

The interview doesn’t stop when you get

hired.

New Hire Graduation