Cultural Intelligence: The Recipe for Great Client Relations
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The Recipe for Great Client Relations
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In order, to successfully work with cases and matters legal professionals must view communication with their clients with the same importance that they do writing persuasive case briefs and locating on point cases. Cultural Intelligence is a tool in the arsenal to successfully communicating with clients.
Transcript of Cultural Intelligence: The Recipe for Great Client Relations
The Recipe for Great Client Relations
The ability to adapt to cultural situations and not just how to make someone from a different culture feel comfortable around you
A necessary skill set needed to effectively compete in a global environment
Made up of four different capabilities
According to David Livermore, Ph.D. author of Leading with Cultural Intelligence: The New Secret to Success “Cultural intelligence (CQ) is the capability to function effectively across national, ethnic, and organizational cultures.
It is:
• A four-dimensional model
• A four-step cycle
• Different from emotional intelligence
• A repertoire of skills
• An inside-out approach
Avoid miscommunication by understanding differences in culture and communication styles
Understanding communication styles save time from putting out fires later on.
Intellectual Property
International Law
Commercial Law
Humanitarian Law
Criminal Law
Family Law
A set of rules and practices to follow
Having a best friend from a different culture
The ability to speak a foreign language
Believing all men and women are created equal
Interacting with an apologetic attitude with other cultures
Just confined to personal interactions, but also involvements business and professional interactions
Drive
Knowledge Strategy
Action
The Four Cycle of Cultural Intelligence
Drive
Knowledge
Strategy
Action
Motivation & Confidence
Drive
Similarities & Differences
Knowledge
Awareness & Planning
Strategy
Flexibility & Adaptability
Action
Determining where you’re CQ level is
Authentic vs. Unauthentic approaches
Creating a personal CQ model
Identify your weakest dimension
Read books (visit www.davidlivermore.com for suggestions)
Memoirs
Biographies
Go to the musuem
Learn a new language
Attend cultural celebrations
Travel
Take a class
Paralegal Rainmakers Website: www.prainmakers.com
Email: [email protected]
Phone: 888-734-5554
Suggested Reading: Leading with Cultural Intelligence: The New Secret
to Success by: David Livermore, Ph.D.
The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy
