Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ......
Transcript of Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ......
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
CulturalIntelligence(CQ)Assessment
ThomasRockstuhl,SoonAng,KokYeeNg
NanyangTechnologicalUniversity,Singapore
FilipLievens
GhentUniversity,Belgium
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
TWOTALESFROMTHEGLOBALIZEDWORLD…
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
THEGOVERNMENTCOOPERATIONTHATNEARLYWASN’T
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
OBAMADRAWSFIREFORBOWTOJAPANESEEMPEROR
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 5
WHYCQ?
90percent ofleadingexecu=vesfrom68countriesnamedinterculturalleadershipasatopmanagementchallenge
-David Livermore (2010)-
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 6
PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
DOESCQ=EQ?
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
AQUICKTHOUGHTEXPERIMENT
Ques@on:
Whatquali=esdoesapersonneedtohavetobeeffec=veinculturallydiversesitua=ons?
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Qualitiesofculturallyeffectivepeople
Open‐minded Thickskin Goodactors Culturalempathy Non‐judgmental Takingperspec=ves Adaptable Sensi=ve Notfussy Curious Friendly Goodnego=ator Technicalskills Organiza=onalskills Senseforpoli=cs Flexibility
Notafraidoffailure Learningfrommistakes Humble Mindful LearningaVtude Goodlanguageskills Goodcommunicator Pa=ence Outgoing Goodpeopleskills Professional Emo=onalmaturity Stresstolerance Crea=vity Senseofhumor Perseverance
Tolerance Respect Self‐control Ini=a=ve Self‐confidence Knowledgeorienta=on Observa=onalskills Risktaking Makingsenseofnewexperiences Ac=on‐orienta=on Self‐monitoring Conflictresolu=on Mo=va=ontoworkoverseas Nonverbalsensi=vity Interestinculture Compromisinginsteadofdomineering
…andmore?
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
IndividualAdaptabilitytomeetdemandsofenvironmenteffec@vely
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Ageneralconsensusbyintelligenceexperts:
1921Symposium(14)1986Symposium(24)
Source:Sternberg,R.J.,&Deaerman,D.K.(Eds.)(1986).Whatisintelligence?:Contemporaryviewpointsonitsnatureanddefini=on.Norwood,NJ:Ablex.
WHATISINTELLIGENCE?
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• Biological–brainaskeyorgan• Metacogni=ve–knowledge&controlofcogni=on• Cogni=ve–knowledge&knowledgestructures• Mo=va=onal–magnitude&direc=onofenergy• Behavioral–behaviorsandac=ons
DIFFERENTLOCIOFINTELLIGENCE(Sternberg&Deaerman,1986)
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WHATISCULTURALINTELLIGENCE?
Thecapabilityofanindividual,group,organiza@ontofunc@oneffec@velyinsitua@onscharacterizedbyculturaldiversity.
‐Earley&Ang(2003)CulturalIntelligenceStanfordUniversityPress
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 13
FOURFACTORSOFCQ
Drive
Strategy
Ac@on
Knowledge
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CQDRIVEDIMENSIONS
IntrinsicMo@va@on Derivingenjoymentfromculturallydiverse
experiences
ExtrinsicMo@va@on Gainingbenefitsfromculturallydiverse
experiences
Self‐Efficacy Havingtheconfidencetobeeffec=veincross‐
culturalsitua=ons
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CQKNOWLEDGEDIMENSIONS
Business Economic,poli=cal,legalsystems
Interpersonal Values,religions,marriagesystems,
kinship,genderroles
Socio‐linguis@cs Rulesoflanguage,artsandcrags
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CQSTRATEGYDIMENSIONS
Planning An=cipa=nghowtoapproachthepeople,topic,
andsitua=onbeforeinterculturalencounters
Awareness Beingintunewithwhat’sgoingoninselfand
othersduringinterculturalinterac=ons
Checking Monitoringappropriatenessofplansand
expecta=onsduringinterculturalencounters
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CQACTIONDIMENSIONS
SpeechActs Useofappropriatewords
VerbalBehavior Voicecharacteris=cs Silence
Non‐VerbalBehavior Gesturesandbodymovements
Facialexpressions Proxemics
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PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 19
DEVELOPINGAREPORTBASEDCQASSESSMENT
ScaleDevelopment&Cross‐valida@on Mul=plesamples(N=1360)inSingapore&US Reliability Factorstructuregeneralizesacrosssamples,=me,andcountries
Predic@vevalidity Mul=plesamples(N=794)inSingapore&US Field&educa=onaldevelopmentseVngs Addi=onalsupportforconvergent&discriminantvalidityofCQscale Predictsculturaljudgment&decisionmaking,culturaladapta=on,andtask
performanceagercontrollingfordemographics,IQ,EQ,andpersonality
(Angetal.,2007)
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PREDICTIVEVALIDITYOFREPORTBASEDASSESSMENT
Expatriatejobperformance(e.g.,Angetal.,2007;Chenetal.,2010)
GlobalLeadership(Elenkov&Manev,2009;Rockstuhletal.,2009)
Interculturalnego@a@oneffec@veness(Imai&Gelfand,2010)
Culturaladapta@on(e.g.,Angetal.,2007;Templeretal.,2006)
Mul@culturalteamfunc@oning(Flaherty,2008;Rockstuhl&Ng,2008)
Socialnetworks(e.g.,Chua&Morris,2009;Fehr&Kuo,2008)
…Over&aboveDemographics,IQ,EQ,Personality
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EXISTINGREPORTBASEDMEASURES
SelfObserver
mini‐CQS
CQS
Mul@sourceCQFeedback
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REACHANDRANGEOFCQ
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
HOWHASCQBEENUSED?
Business
GovernmentandNotforProfit
Execu@veProgramsinBusinessSchools
UniversityPrograms
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 24
PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
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© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 25
DEVELOPINGAPERFORMANCEBASEDCQASSESSMENT
Mul@media‐vigneeesdisplayinginterculturalinterac@ons
Mul@media‐vigneeescover: Widerangeofworkplace&socialinterac=ons Allimportantculturalvaluedimensions 11Na=onali=esfromallmajorcon=nents
Assesseerespondstomul@media‐vigneeesusingopen‐endedques@ons
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PREDICTIVEVALIDITYOFPERFORMANCEBASEDCQASSESSMENT
Sample:133workingadultsfrom21countriesworkinginmul=culturalconsul=ngprojectteams
…Over&aboveDemographics,IQ,EQ,Personality
CQself‐reported
CQperformance‐based
InterculturalLeadershipEmergence
.17*
.18*
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RESOURCES hap://culturalq.com/
Earley,P.C.,&Ang,S.(2003).CulturalIntelligence.IndividualInterac1onsAcrossCultures.PaloAlto,CA:StanfordUniversityPress.
Ang,S.,VanDyne,L.,Koh,C.K.S.,Ng,K.Y.,Templer,K.J.,Tay,C.,&Chandrasekar,N.A.(2007).Culturalintelligence:Itsmeasurementandeffectsonculturaljudgmentanddecisionmaking,culturaladapta=on,andtaskperformance.ManagementandOrganiza1onReview,3,335‐371.
Ang,S.,&VanDyne,L.(2008).HandbookofCulturalIntelligence:Theory,Measurement&Applica1ons.Armonk,NY:M.E.SharpeInc.
Livermore,D.(2010).LeadingwithCulturalIntelligence:TheNewSecrettoSuccess.NewYork:AMACOM.