Cultural Competency in Training and Workforce Development:
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Transcript of Cultural Competency in Training and Workforce Development:
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Cultural elements to consider when developing culturally competent trainings & resources
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The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.
-DHHS/OMH
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Competence implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.
-DHHS/OMH
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A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.
-DHHS/OMH
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Acknowledging the similarities & differences amongst us, accepting them, and showing empathy in our interactions.
-Me
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"Affects how the giver gives, and how the receiver receives!"
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Health, healing, and wellness belief systems
How illness, disease, and their causes are perceived by the patient/consumer
The behaviors of patients/consumers who are seeking health care and their attitudes toward health care providers
The delivery of services by the provider who looks at the world through his or her own limited set of values, which can compromise access for patients from other cultures
-DHHS/OMH
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How health care information is received
How rights and protections are exercised
What is considered to be a health problem
How symptoms and concerns about the problem are expressed
Who should provide treatment for the problem
What type of treatment should be given. -DHHS/OMH
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-Plan-Develop-Implement-
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Define your target audience
Become more aware of the culture of your target audience
Be aware of the dynamics that may occur when members of different cultures interact
Assess your personal cultural values and perceptions of the world
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How will this training/resource be received?
Is this training/resource actually considered to be of importance?
How are concerns about this topic expressed?
Who should provide the training/resource?
What type of training/resource should be given?
...?
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Remember adult learning principles
Utilize feedback from focus groups, conversations with shareholders etc.
Use of consultants/contractors Translations etc.
Take into account cost-benefit limitationsBilingual trainer/products, TOTs, etc.
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Remember adult learning principles
Utilize feedback from focus groups, conversations with shareholders etc.
Assess the personal cultural values and perceptions of the trainer
Use of consultants/contractors Bilingual etc.
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A guide for addressing the treatment needs of Hispanics/Latinos with alcohol, tobacco, and other drug problems
Training of Trainers Trainer manual, CD and in-service
training Caribbean Basin & Hispanic ATTC
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Ryan R. Springer, MPH The Danya Institute/Central East ATTC Office: 240-645-1585 [email protected] www.nattc.org