Cultural Cultural CommunicationCommunication

In Business AffairsIn Business Affairs

PRESENTED BY:

-Christopher Fiegel

-Jesse Cipollini (who is not here)

-Nick Johns

The NetherlandsThe Netherlands Long history of Long history of

international tradeinternational trade Business never goes Business never goes

overtime; stays on overtime; stays on scheduleschedule

Shake Hands: NO!!!Shake Hands: NO!!! Extremely direct with Extremely direct with

communication in communication in business; clear and concise business; clear and concise speakingspeaking

Exaggerations are a no, no Exaggerations are a no, no in the Netherlandsin the Netherlands

Repetition of name in Repetition of name in speakingspeaking

United States vs. The United States vs. The NetherlandsNetherlands

Handshake is common Handshake is common in the USin the US

Business cards Business cards exchanged without exchanged without formal presentationformal presentation

Meetings are Meetings are portrayed as a relaxed, portrayed as a relaxed, but serious in the USbut serious in the US

Indirect eye contact is Indirect eye contact is OK in the USOK in the US

Meetings are Meetings are sometimes scheduled sometimes scheduled in the summer in the in the summer in the USUS

Handshake is not Handshake is not common in the common in the NetherlandsNetherlands

Netherlands always Netherlands always uses formal uses formal presentation of business presentation of business

Netherland meetings Netherland meetings are taken extremely are taken extremely seriouslyseriously

Direct eye contact is Direct eye contact is always used in always used in meetingsmeetings

Meetings are never Meetings are never scheduled during the scheduled during the summer (vacation)summer (vacation)

United States The Netherlands

GermanyGermany No personal No personal

relationships in relationships in businessbusiness

Formal Formal communication in communication in all business affairsall business affairs

Established protocol Established protocol is taken seriously in is taken seriously in businessbusiness

Direct Direct communication communication (“Get to the point” (“Get to the point” POV) POV)

United States vs. GermanyUnited States vs. Germany

Communication is Communication is direct; expectation of direct; expectation of speaking clearlyspeaking clearly

Visual aids and Visual aids and statistics to enhance statistics to enhance meetingsmeetings

““Get to the point” POVGet to the point” POV Personal relationship Personal relationship

accepted in USaccepted in US Handshake brief and Handshake brief and

firmfirm

Communication is Communication is formal and directformal and direct

Established protocol to Established protocol to follow in businessfollow in business

““Get to the point” POVGet to the point” POV Personal relationship Personal relationship

not accepted or not accepted or needed in Germanyneeded in Germany

Handshake brief and Handshake brief and firm in Germanyfirm in Germany

United States Germany

ChinaChina Unfamiliar business not Unfamiliar business not

appreciatedappreciated Rank and status is Rank and status is

extremely important in extremely important in businessbusiness

Patience in business is Patience in business is common; phones are common; phones are always answered when always answered when calledcalled

Business card Business card presentation is formal; presentation is formal; accepted before or after accepted before or after meeting (varies)meeting (varies)

Looking towards the Looking towards the ground and bowing is ground and bowing is used as a greetingused as a greeting

United States vs. ChinaUnited States vs. China Variety of business Variety of business

welcome in USwelcome in US Rank or status not Rank or status not

important; important; performance importantperformance important

Meetings quick and Meetings quick and fast; phones not fast; phones not usually answered in usually answered in meetingmeeting

Business cards aren’t Business cards aren’t always handed always handed formally; handed in the formally; handed in the beginning of meetingbeginning of meeting

No appreciation for No appreciation for new unfamiliar new unfamiliar companiescompanies

Rank and status is very Rank and status is very crucial in businesscrucial in business

Meetings are slow and Meetings are slow and patience-trying; phone patience-trying; phone calls always answered calls always answered during meetingduring meeting

Business cards are Business cards are handed formally by handed formally by handing it to the handing it to the businessman with both businessman with both handshands

United States China

UkraineUkraine Less formal views of Less formal views of

business than in other business than in other countriescountries

Handshake upon Handshake upon arrival and departure arrival and departure from meetingsfrom meetings

Eye contact is Eye contact is maintained maintained throughout meetingthroughout meeting

Business cards are Business cards are exchanged informallyexchanged informally

Meeting schedules are Meeting schedules are loose and not criticalloose and not critical

United States vs. UkraineUnited States vs. Ukraine

Hand shake is Hand shake is common in the UScommon in the US

Direct eye contact Direct eye contact is maintainedis maintained

Meeting arrival Meeting arrival times are times are important to important to American businessAmerican business

Business cards Business cards exchanged exchanged informallyinformally

Hand shake is also Hand shake is also common in Ukrainecommon in Ukraine

Direct eye contact Direct eye contact also used in also used in meetingsmeetings

Business and Business and meeting schedules meeting schedules are loose and are loose and flexibleflexible

Business cards are Business cards are exchanged without exchanged without ritualritual

United States Ukraine

United KingdomUnited Kingdom

Handshake is common Handshake is common form of greetingform of greeting

Prolonged eye contact Prolonged eye contact is uncomfortable in is uncomfortable in businessbusiness

Formality is used Formality is used when speaking and in when speaking and in business meetingsbusiness meetings

Long-term relationship Long-term relationship qualities are looked qualities are looked for when in businessfor when in business

United States vs. United United States vs. United KingdomKingdom

Handshake is commonly Handshake is commonly used as a greetingused as a greeting

Eye contact is Eye contact is maintained throughout maintained throughout a meetinga meeting

Meetings are held more Meetings are held more informal than most informal than most countries (preference of countries (preference of name: nicknamename: nickname

Short-term relationships Short-term relationships often come out of often come out of business affairs in the business affairs in the USUS

Handshake is mainly Handshake is mainly used as a greeting in used as a greeting in businessbusiness

Maintained eye contact Maintained eye contact is frowned upon in the is frowned upon in the UKUK

Very formal in business Very formal in business meetings and business meetings and business affairs (preference of affairs (preference of name: formal business name: formal business namename

Long-term relationship Long-term relationship qualities are appreciated qualities are appreciated by the business in the UKby the business in the UK

United States United Kingdom

Charades, Here We Come!Charades, Here We Come! InstructionsInstructions

– Nick and Jesse were going to act out a country’s Nick and Jesse were going to act out a country’s business culture, but now it is Nick and I who are going business culture, but now it is Nick and I who are going to perform it.to perform it.

– You will guess the country they have performed.You will guess the country they have performed.– We will spilt you up into two teams based on birthday We will spilt you up into two teams based on birthday

(first 6 months = left side of room // last 6 months = (first 6 months = left side of room // last 6 months = right side of the room)right side of the room)

– If uneven teams are formed, we will make it even by If uneven teams are formed, we will make it even by adding or removing players to or from a teamadding or removing players to or from a team

– The game will be based on a point system; whichever The game will be based on a point system; whichever team gets to 3 points wins. Best two out of 3 rounds team gets to 3 points wins. Best two out of 3 rounds wins. If your team wins, you get to brag that you know wins. If your team wins, you get to brag that you know cultural communications!cultural communications!

– Good luck and enjoy the game!Good luck and enjoy the game!

THE END!THE END!

WOO!WOO!