#CU12: Building technology capacity for NGO’s around the globe - Rebecca Masisak at Connecting Up...

Building Technology Capacity For NGOs Around The Globe

Rebecca MasisakCo-CEO, TechSoup Global

May 2, 2012

There is tremendous opportunity and unmet technology capacity need in the nonprofit sector

*Sources: Johns Hopkins University and McKinsey Global Institute, May 2011, Internet Matters, CGAP

10+ million nonprofit organizations (NPOs) employ almost 50M people and contribute up to 5% of total GDP*

“Today, technology is the social catalyst empowering communities in all corners of the globe to improve their lives and shape their collective future. Modern technology is opening floodgates of information and influence historically reserved only for those in power.”Jeff Skoll, Philanthropist and First President of E-

Bay

Technology offers transformative power:• The Internet accounts for 3.4% of GDP* • Mobiles led to an 8% increase in profits for fishermen in India• The Arab Spring movement was aided by social

media/mobiles

Technology in the social sector is behind the curve:• Economic crisis, changes in technology and lack of in-house

technology management elevate need• Gap exists between NPO needs and donor capabilities/reach

TechSoup Global

TechSoup Global is a nonprofit servingthe nonprofit community worldwide.

We have built nonprofit sector capacity throughtechnology for 25 years.

We are working toward a time when every social benefit organization on the planet has

the technology, resources, and knowledge they need to operate at their full potential.

• Corporations gain an effective and efficient distribution channel for product philanthropy and CSR activities

• Nonprofits obtain products, relevant content, and a community of support

• The TechSoup Network is sustained by charging a low administrative fee

TechSoup

Corporations

Nonprofits

An innovative triple-win business model

Journey from Local to Global Capacity Builder

• Matched mentors; consulting services plus products

• Collaborated to create ‘the online technology place for nonprofits – content, community; Added products

• Global Network

• Netsquared.org• Global Network

Local service

www, ecommerce

Social Media

Local

National

International

An innovative platform which delivers donated and discounted technology products and related services to nonprofits across the globe:

TechSoup Global Network

• $17M reinvested in local capacity

Global Champions

TechSoup Global partners with a global network of technology providers to deliver product donations to NGOs:

• Acclivity• Alpha Software• Atlas Business Solutions• BetterWorld Telecom• Blackbaud • Bytes of Learning• Caspio• CitySoft• ClickTime• Dharma Merchant Services

• DonorPerfect• DYMO• easyLearning• Efficient

Elements• eTapestry• Exclaimer• FileMaker• Flickr• Flip Video• FluidSurveys

• GiftWorks• goQ• Headsets.com• Huddle• IKON• Mailshell• NOZA• Palo Alto Software• Pitney Bowes• Quickbooks Made

Easy

• ReadyTalk• Red Earth

Global champions; Local Impact

Data are from September 2011

Global is good for….

• Collaboration• Aggregation• Curation• Capacity• Scaling• Replication• Knowledge Exchange• Leveraging shared resources

Local is good for….

• Relevance• Impact• Delivery• Replication• Adoption• Feedback• Understanding Needs• Innovation

Global Champions

TechSoup Global partners with a global network of technology providers to deliver product donations to NGOs:

• Acclivity• Alpha Software• Atlas Business Solutions• BetterWorld Telecom• Blackbaud • Bytes of Learning• Caspio• CitySoft• ClickTime• Dharma Merchant Services

• DonorPerfect• DYMO• easyLearning• Efficient

Elements• eTapestry• Exclaimer• FileMaker• Flickr• Flip Video• FluidSurveys

• GiftWorks• goQ• Headsets.com• Huddle• IKON• Mailshell• NOZA• Palo Alto Software• Pitney Bowes• Quickbooks Made

Easy

• ReadyTalk• Red Earth

LOCAL AUSTRALIAN PARTNERS• Calxa• Kaspersky Lab• My Booking Manager• NetLeverage• Sophos• APCD

Local Impact

Over the past few months, in partnership with DonorTec, Calxa has donated over $100,000 worth of budgeting software to grassroots Not-for-Profit organizations.

In October 2011, Connecting Up named Calxa “Partner of the Month” in recognition of its donation program.

“I couldn’t manage the budgets from this office without Calxa. Without the product, I would have to double my immediate

staff.”2011 Survey Respondent

Australian Donor Partner: Calxa

Local ImpactThe Humour FoundationSydney and Melbourne, Australia

In partnership with Connecting Up Australia, The Humour Foundation secured a donation of Microsoft software licenses, resulting in substantial savings that were redirected to the organization’s programs.

The Humour Foundation is an Australian charity dedicated to promoting and delivering the health benefits of

humour.

Image Source: The Humour Foundation

Local Impact

Best Buddies AustraliaNew South Wales, Australia

Best Buddies Australia helps intellectually disabled people to develop meaningful friendships. In partnership with Connecting Up Australia, Best Buddies Australia received a wide array of donated Microsoft tools (e.g., Server software, Microsoft Office, and Microsoft OneNote.) These donations have given the organization’s team the flexibility they need to work in the field.

“I’d like to applaud Microsoft and DonorTec for making software accessible to the community. It means we are spending our money in a much more effective way. The Microsoft contributions have just been great and I love the fact we can access software across the calendar – when we need the software we can get the software.”

Mark Trevaskis, Executive Director, Best Buddies Australia

Image Source: Best Buddies Australia

The Local Impact Map highlights best practices in technology adoption across the globe

• More than 200 examples of innovative uses of technology in the social sector

• Increases the ease of finding and sharing compelling NGO technology use cases

• Increase the visibility of nonprofit organizations

Local Impact Map

• Total submissions: 262 (151%)

• Countries participated: 24 (200%)

• Total page views: 10,482 (279%)

• Total tweets: 2904

• Total organizations that participated: 388

• Products used to make stories (self reported): 154

TSDIGS 2012 Stats (% growth over 2011)

TechSoup Global provides training and technology tools to assist NPOs with telling their stories

Local Impact Restart Romania Challenge

53 “challengers” • 5 embassies • 141 ideas • 516 user accounts • ~94,000 page views • ~38,000 visits • Sponsorship by Microsoft, Cisco, Orange, Vodafone

This project aims to end parking-space disputes by centralizing information gathered from citizens as they spot deserted cars. Project submitters hope to reduce the violence that sometimes erupts by shedding light on abandoned cars and making it easy to find open parking lots.

This project would spur the Romanian government to action, not by direct influence but by encouraging citizens to act. Its ultimate aim is a self-generated citizen political program whose existence would put pressure on the political establishment.

Reduce Violent Disputes over Parking Spaces: Romania No Cars

Pressure Political Establishment to Act: The Online Democracy

Initiative

Results

TSG Global NetworkCoordinated Educational Campaigns: Cloud Computing

Month-long campaign launched on October 1

Week 1: Introduction to Cloud Computing Initial results: 15,000+ page views, increased partner referrals

Week 2: How Cloud Computing Changes Organizations

Week 3: Security in the Cloud

Week 4: Migrating to the Cloud

Closing Event: International TweetChat

Global campaign to share insights on the nature, challenges and benefits of cloud computing in the social benefit sector

The Global Cloud Survey

Expanding sector knowledge in key new areas

The Global survey of cloud computing has generated a wealth of data on the barriers to adoption, successes, decision-making processes and perceptions of cloud computing :

• 13,500 NGOs and libraries from 86 countries participated in the survey• Results to be published in July

Within the next 6 months

6 months to 1 year

1 to 2 years

2 to 3 years

More than 3 years

We have no plans to move to the cloud

12% 10%13% 12% 12%

41%

What is your organization's likely timeframe for moving a

significant portion of its IT to the cloud?

Australia

Biggest barriers to cloud adoption

• Data security or data privacy concerns• In-house staff are not knowledgeable enough to implement• Monthly costs are too high• Data loss concerns• Set-up and configuration costs are too high

Most used cloud services Currently

• Email • Social networking • Web conferencing • Office applications

The Global Cloud Survey – Preliminary Findings

Thank you!

#CU12: Building technology capacity for NGO’s around the globe - Rebecca Masisak at Connecting Up...

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