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Attachment No : 1 to Annex B : 1.1 between : Deutsche Lufthansa Aktiengesellschaft and : MarHandling for the location : Casablanca valid from : 01. April 2008

1) Service Level Agreement This Agreement is made between both parties to measure the fulfillment of service delivery standards for the ground handling services contracted between both parties. The results will be assessed monthly.

A deduction of the ground handling charges is applicable if the actually fulfilled degree of compliance of a service delivery standard does not reach the targeted degree of compliance. The monetary settlement will be done quarterly. On a one-time basis it is possible to suspend the compensation payment and to agree on a measure between LH station manager and the Handling Company to improve the compliance rate of a service delivery standard within one month up to the target degree. If this action fails, compensation will be applied retroactively.

The deduction of the ground handling charge shall be applicable in the event that the ground handling services delivered do not comply with the service level standards. Notwithstanding the foregoing, such deductions shall not be applied in the event that the Handling Company is unable to meet the service level standards because of causes beyond the control of the Handling Company, including but not limited to weather related conditions, breakdown of equipment not under the control of the Handling Company, Airport traffic congestion.

The reference for quality and safety procedures in handling operations is the Ground Operations Manual of Deutsche Lufthansa (DLH GOM) and the Lufthansa Passenger Service Manual (PSM). The Handling Company expressly agrees that the whole content of the DLH GOM and PSM apply to this agreement. To ensure that the Handling agent can always access current valid procedures and instructions, Lufthansa has made them available in the Internet. The Internet-Site "www.lh-handlingagent.com" offers extensive information and procedures concerning all areas of LH-station services for the Handling Agents management and staff. Included are:

the Passenger Service Manual (PSM) - (covering procedures for Check-in, Gate and Arrival Services, Baggage Handling, Lounge Services)

the Ground Operations Manual (GOM), mainly concerning Ramp Handling and Weight & Balance, consisting of: Ground Handling Procedures (GHP) Station Administration Manual (SAM) Aircraft Type Manuals (ATM) for all LH A/C types, incl. LH Cargo De-Icing/Anti-Icing Manual (ICM)

Regional Information and Contacts Actual information on a day-to-day basis.

For online trainings, LH furthermore created the Online Training Portal (OTP) which is available via Internet at www.onlinetrainingport.com/handling or by link to our www.lh-handlingagent.com web pages. The required log-in data for this website will be provided by the LH Station Manager. As far as items not mentioned and not specified in DLH GOM and PSM, the JAR OPS1 and IATA rules in force shall apply.

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Item Description Target (%)

Compensation ranges (% of monthly handling charge)

>94 93,9-92 91,9-0 1 TCI The percentage of

passengers who start their trip locally and are checked through to their final destination.

96 0% 4% 8%

96-92 92-90 80 79,9-75 74,9-0 3 Friendliness Percentage of positive

answers to the question The staff at the Check-in counter was friendly and helpful. Basis of min. 50 passenger feedbacks per month must be given

81 0% 4% 8%

Min. 5 - 7 8 - 15 >16 4 delay time

in minutes per month

The delay time caused through handling delays per month must not exceed 5 minutes

5 0% 4% 8%

89,9 88% 87,9 86% < 85,9% 5 Waiting

time at CKI Percentage of positive answers to the question Waiting time at Check-In was acceptable. Evaluation will be based on bimonthly figures. Source: LH measurements Basis of min. 50 passenger feedbacks per month must be given

90%

0%

2% 5%

In addition to the automatically measured items 1-5, following items will be evaluated on a flight by flight basis. The maximum measured flights will be capped at 10% of all flights operated during the respective month.

Item Description Target in %

Compensation (in % of flight

handling charge)

6 CKI Minimum Check-In Counters: At least the contractually agreed on minimum number of check-in counters have to be open no later than 3 hours before departure exclusively for Lufthansa passengers. However the H/A will envision to open CKI already 3.5 hours before flight if passengers are waiting. Thereof 1 C/Cl 2 M/Cl Queue management with barriers has to be used.

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7

Lost and Found

Lost and Found: The office must be staffed by at least one person when the first passengers arrives after ATA and until the last passenger has left the bag claim area. The passengers have to be informed about the missing bag at arrival by staff at the carroussel with a panel displaying the names of the passengers. Files have to be created within 60 min. after ATA in world tracer. Availability und activities of L&F services: Availability and all activities of L&F-services must be according to LH-procedures (PSM/ L&F-procedures) and within shortest time in order to guarantee best possible customer satisfaction"

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8 Baggage handling

Bagagge Delivery: The first/last bag should be delivered on baggage belt 15 mins. after ATA. 30 mins. later all baggage has to be on the belt. For remote positions first bag has to be on the belt 20 mins. After ATA. HON and Priority baggage must be offloaded and delivered to the baggage belt first.

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10 Ramp handling

Provision of service equipment and staff: All service equipment and necessary staff must be positioned/ available within 2' after beacon lights are turned off

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Total cap of compensation per month: 25% of monthly basic handling charge

Signed the Signed the

at Frankfurt / Dubai at Casablanca

for and on behalf of for and on behalf of Deutsche Lufthansa Aktiengesellschaft MarHandling

By Jose Duato Executive President

By Ana Biezma Groundforce Commercial Director

By Sergio Iniesta International Operation Director