CSUN 2013 Structured Negotiations (Lainey Feingold + Linda Dardarian)
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Transcript of CSUN 2013 Structured Negotiations (Lainey Feingold + Linda Dardarian)
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Structured Negotiations: A Winning Strategy for Technology and
Information Access
Lainey Feingold http://LFLegal.com @LFLegal
Linda Dardarian http://gbdhlegal.com
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Presentation Overview What are Structured Negotiations?
How have Structured Negotiations increased accessibility?
Nuts, Bolts.. and making it work
Getting involved!
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What are Structured Negotiations?
An alternate to litigation for resolving access claims
A solution-driven cooperative advocacy approach
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Structured Negotiations: 18 Years and 44 Agreements
Thousands of: Talking ATMsAccessible web pagesTactile keypadsAudio Pedestrian
Signals (APS)
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Structured Negotiations: Even More
Thousands of Braille and Large Print pagesAudio CDsEmployees trained
Hundreds of Talking pill bottles Audio description headsets
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Structured Negotiations: Who Said Yes
Bank of AmericaCVSWalmartAmerican Cancer Society
Credit Reporting Companies
Charles Schwab7-Eleven
Wells FargoCitibankTargetRite AidAmerican ExpressAnd more.. Visit http:lflegal/com/negotiations for list
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International Ripples of Structured Negotiations
Global corporations
Global manufacturers
International advocacy
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Structured Negotiations: Key Components to Start the Process
Grassroots Advocacy
Background Research
Opening Letter
Structured Negotiations Agreement
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Structured Negotiations: Key Components During the Process
Information Sharing
Solution discussion / testing
Experts and Consultants
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Structured Negotiations: Role of Experts and Consultants
Partner vs. Adversary
Corporate Culture
Choosing “Yes”
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Structured Negotiations: The Written Agreement
Fixing the Problem
Standards + Timing
Training
Monitoring
Enforcement
Money
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TRAINING
Disability 101
Customer service
Tech
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Keeping the (Access) Ball Rolling
Maintenance
Checklists
Customer service
Future releases
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Monitoring and Enforcement
Consumer feedback
Testing
Reporting
Meetings
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Structured Negotiations: Publicity
Positive Press Release
Intended Audience
Mainstream
Disability Community
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Structured Negotiations: Money
Payments to individuals
Payments to organizations
Attorneys’ Fees
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Structured Negotiations: Making it Work
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Active Patience
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Flexibility
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One Step at a Time
Pilot Agreements
Agreement Extensions
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Learning a New Language
DefendantxOpposing Counsel
Discrimination?
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How can You Get Involved?
Help with investigations
Help with settled matters
New Structured Negotiations
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Learn More
HTTP://LFLEGAL.COM
HTTP://GBDHLEGAL.COM
@LFLegal
1-800-822-5000