Css Segment Brochure en E00644 3 2011

8/2/2019 Css Segment Brochure en E00644 3 2011

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Sulzer Pumps

The Heart of Your Process

Customer Support Services

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Service PartnerDelivering customized service solutions that improve your

operations is our top priority. We measure our performance

in your success and in long-term customer relationships.

ReliabilityReliability depends on the longevity of replacement parts and

the quality of repair of damaged or worn equipment. You can

count on our expertise and commitment to deliver what you

need and to do the job right rst time.

Performance Through People

Your Partner for PerformanceWhen pumps and rotating equipment are critical to your

operations, you need a service partner you can trust to sup-

port you with:

Reliability

Responsiveness

Rapid turn around

Innovative solutions

Sulzer Pumps Customer Support Service professionals de-

liver these qualities and more to customers from all industry

sectors around the globe. With services ranging from spare

parts to trouble shooting, we can maintain your rotating

equipment and help improve your processes.

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ResponsivenessYou have specic needs and priorities, and schedules to

maintain. Sulzer Pumps service teams are known for their ex-

treme dedication. Around the clock, 365 days per year, you

can rely on us when urgent and unexpected problems occur.

Rapid Turn AroundTimely quotations help you keep projects on schedule and

rapid equipment repair minimizes disruption and costs.

Through our continuous investment in effective shopoor and

administrative processes, we work to exceed your expecta-

tions and keep your operations running.

Innovative SolutionsSulzer Pumps is renowned in the industry for its innovative

technology and application know-how. We work with you

from diagnostics through technical optimization to dene

the best possible solutions for your business. Our service

teams and state-of-the-art Sulzer Pumps hydraulics can help

you achieve increased throughput, greater lift efciency and

improved reliability.

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A Full Range of Services

For Pumps and Other Rotating Equipment

Diagnostic and Consulting Services Maintenance

Inspection Monitoring Consulting On-site services Wor

Mechanical inspection

Detailed report on mechanical

condition of equipment

On-site monitoring

Take regular measures to identify

problems before they develop

Training Programs

Increase technical knowledge and

practical skills of your teams

Commissioning

Ensure equipment is functioning

according to specifications

Repairs &

Return you

condition

Performance analysis

Detailed report on hydraulic

performance of equipment

Remote monitoring

Monitor real-time for maximum

availability of equipment

Shut-down planning

Maximize use of restricted service

time windows

On-site repairs

Bring equipment back into opera-

tion within minimum timeframe

Refurbishm

Repair part

cal than us

System analysis

Recommendations to improve

performance of overall system

Trouble-shooting

Identify root causes of problems

and solve them

Contract m

Frame cont

tration and

Take informed decisions and maintain control Maintain your equip

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ort Services Technical and Economic Optimization

ices Spare parts Technical improvement Reliability increase Economic optimization

new

OEM parts

Ensure optimum function and

longevity of your parts

Mechanical upgrades

Benet from the latest designs and

materials

Predictive maintenance

Plan maintenance ahead rather

than wait for breakdowns

Life cycle management

Optimize long term operational

cost

economi-

Inventory management

Takes inventory off your books and

removes management burden

Hydraulic upgrades

Improve performance and ef-

ciency

Bad actors program

Fix the 20% of equipment that

creates 80% of the problems

Asset management

Delegate operation of equipment

to industry experts

y adminis-

costs

Reverse engineering

Parts manufactured when OEM

parts are difcult to source

Retrots

Make your equipment t for new

duties

Performance contract

Pay only for delivered availability

and performance

ustry best practices Get the most out of your assets

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A Global Specialist at Your Doorstep

Global ReachOperating one of the largest service networks in the indus-

try, Sulzer Pumps is close to your business with more than

60 service facilities around the world. Every Service Center

is equipped with machine tools, balancing equipment and

inspection facilities, and is staffed by specialists dedicated

to supporting customers and their equipment. Naturally, all

service centers have access to all Sulzer pumps products

and drawings to ensure on-time parts delivery.

Quality, Health and SafetyOur globally recognized Quality Management System

complies with national and international standards using

ISO 9001:2000 as its basis. It covers our internal service

operations, as well as our relationships with customers. We

monitor health and safety in all service locations and are

committed to continuous improvement.

Network of Locations

Headquarters

Manufacturing Facility

Customer Support Service Center

Sales Ofce

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Our Customers Say It All

The Following Quotes Are From OurGlobal Customer Satisfaction Surveys

Sulzer has the best combination of the quality of product

and professionalism of onsite engineers

Sulzer Pumps offer the best all round package for pumps

service and repairs

I would regard Sulzer as my best service and parts provider,

we enjoy an excellent working relationship with them

I nd that the members of staff who work for Sulzer Pumps

are extremely helpful and friendly, they are good at taking full

ownership of repair problems

Their overall package is better, they are open and they do

put things right where needed. I also get excellent communi-

cation and support from my local supplier

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E00644 en (6) 3.2011 (1000), Copyright Sulzer Pumps

This brochure is a general product presentation. It does not provide a warranty or guarantee of any kind. Please, contact us for a description of the warranties and guarantees offered

with our products. Directions for use and safety will be given separately. All information herein is subject to change without notice.

Check our worldwide ofces at

www.sulzerpumps.com

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Css Segment Brochure en E00644 3 2011

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