CSDA Win/Win Negotiations and Conflict Resolution 6.14

Negotiations & Conflict Resolution

Win/Win Negotiations

Five Key Ideas…

Do your homework!

Have LOTS of ways to win

Know you BATNA before you begin the negotiation

Best

Alternative

To a

Negotiated

Agreement

Assess the other party

Win / Win Win / LoseWin / Win

Go to the Balcony

Five Keys to Win/Win Negotiation

1. Be well-prepared

2. Have LOTS of ways to win

3. Know your BATNA

4. Assess the other party

5. Go to the balcony

Conflict Resolution

State vs. Trait

5 Levels of Conflict

1. LISTEN!!!!!

2. “I”- Statements

3. Negotiation

4. Gentle Confrontation

• I understand you

• You are important to me

• I value you, however…

• From my point of view…

• Please change your behavior

• If not, bad things might happen!

• I know you think the Jones project is a waste of time, but you are an important part of our team and I value you highly… so when you show up late to meetings and turn your work in days late – I feel like you don’t care and it also creates a lot of stress for me. If you continue to do this it may mean that we do not finish the project on time and we will all lose our chance for bonus. It would be wonderful if you would please…

5. Direct or Firm Confrontation

The GAP

Workshop:Ideal YOU

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CSDA Win/Win Negotiations and Conflict Resolution 6.14

Business

Transcript of CSDA Win/Win Negotiations and Conflict Resolution 6.14