CS User Manual

CUSTOMER SERVICE

MODULE

SAP ECC 6.0

USER MANUAL

SAP CS Module Processes

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AMC Contract creation Transaction Code – VA41 User Input –

Contract Type ZWV1 or ZWV2 or ZWV3 or ZWV5

Sales Org VSO2

Distribution Channel SR

Division SV

Sales Office CHEN

Sales Group S02

Press Enter


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User Input –

Sold to Party

Ship to Party

PO No

PO Date

Material

Target Quantity


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Select the Material Line Item. Then go to Extras – Technical Objects Provide all the functional locations that are included in this contract.


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Return Back


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Double Click on the Material Code (in this example - 300017). The following screen opens up.

Go to the Conditions Tab


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Go to the Billing Plan tab.


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Click on the Create Dates button.

Remove the line item billing block. Note the Billing date.


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Go back.


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Save and Note the Document Number.


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AMC Contract Billing Transaction Code – VF04 User Input –

Billing Date from from the Contract – Billing date

Billing Type FV

Select Order-related

Click on Display Billing List.


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Select the line that corresponds to your contract document number.


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Click on Individual Billing.

Save.


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Go back.


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Trouble Shooting Maintenance Prerequisites

1. For AMC Customer, the AMC contract should have already been created previously for the WEG for which the maintenance call is raised.

2. For warranty customer, the start and end dates of warranty duration should have

been maintained in the Functional Location master data.

3. In all other cases, the WEG would be treated as belonging to a Non-AMC customer. Transaction Code – IW51 User Input –

Notification Type Z1

Press enter. Create Service Notification Screen opens up.


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User Input –

Notification Description

Functional Location

Priority

Reported by

The AMC contract is automatically assigned by the system, if it exists. The AMC contract number can be seen against the field Sales Doc. The sold to party details are read from the functional location master data.


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Click on the Additional data 1 tab User Input –

Long text Initial comments or information, if any

The system displays the warranty information, i.e. – the warranty start and end dates.


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Click on the Malfunction, breakdown tab User Input –

Breakdown Indicator In case of WEG breakdown, if any

The system also displays the Malfunction start date and time. To create the service order directly from within the service notification, click on the Serv.Order button.


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Click OK. You can now see the service order.


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Click on the Operations tab. User input –

Operation short text Verify and change if needed

Work Number of hours of work - estimated

Unit HR

Click on the Components tab. User input –

Component Material Code of the Spare(s)

Requirement Quantity Nos required

Item Category (IC) Stock / Non Stock

Storage Location (SLoc)

Plant (Plnt)


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To release the service order, click on the green flag button. Save the service order.

Note the number of the service notification (1000000063) and the service order (4000857).


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Incase of Some External Service –


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GOTO ME21N


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MIGO


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Item OK

Check Entries


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Post Document


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Goods Issue to the Service Order

Transaction Code – MB11

Click on To Order.

User Input –

Order Your Order Number


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Save to post the goods movement.


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Confirming the Service Order

Transaction Code – IW41

User Input –


User Input –

Actual Work Number of Hours


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Save and post the confirmation.


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Billing the Service Order to the customer

Transaction Code – DP90

User Input –


Press Billing request button.


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Remove the Billing block.


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Save the document.


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Creating the billing document

Transaction Code – VF01

Press Enter.


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Save the document (Document 90000182 has been saved).


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Preventive maintenance planning General Maintenance Task Lists Transaction Code – IA05 User Input –

Group


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User Input –

Group Counter Description


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Click on MntPack button


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Assign the relevant maintenance package to each operation. In our case, it will be 180 days cycle – so 180 days package.


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For entering operation wise inspection characteristics, select the corresponding operation and click on Insp.Char button.


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Assign the various inspection characteristics to the corresponding operations.


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Maintenance Strategies

Transaction Code – IP11


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Scheduling for Maintenance Plans IP10 – Schedule IP30 - Deadline Monitoring

CS User Manual

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