ATTENTION. ALWAYS.

Enhanced Healthcare Experience

with WCM for a Leading

UK based Hospital

THE CUSTOMER

THE CHALLENGE

Our customer is a major research and teaching hospital located in England. It also boasts the largest emergency department of its kind in the UK.

In the absence of a coherent platform to make vital information available to all stakeholders on demand, the customer could not provide the kind of user experience that they were looking for.

They needed an efficient way to improve processes and deliver patient-centered care online through the use of a powerful content management system. In other words, they wanted a solution that would provide users access to a plethora of information, all in one place, without them having to go and search various repositories.

Their existing solution based on proprietary legacy technology was unfit for the purpose. More specifically, these were some of the challenges that they were grappling with:

No single source of validated information available for their healthcare professionals.

The entire process of health check and follow-ups was time consuming. It lacked a focus on patient-centricity.

Patients did not have any option to access and manage their health check results.

Patients did not have the means to actively monitor their therapies and responses.

No efficient way for a patient to reach out to a health care professional for any kind of interaction.

Aspire provided a flexible technology platform that had the WCM capabilities needed to meet the customer’s immediate requirements, as well as the scalability necessary to allow room for future enhancements.

THE SOLUTION

By providing streamlined

access to patient

information, along with an

enhanced experience for

both physicians and

patients, the integrated

platform would

significantly improve

productivity for the

physician community and

allow them to go above

and beyond with customer

service and care.

Developed a web application with a user friendly and intuitive interface for patients with Inflammatory Bowel Disease (IBD). It provided a modern look and enhanced functionality with users at the center of the experience.

Developed the product as a generic component so that it can be easily replicated to extend similar functionalities with minimum effort in terms of future scalability.

Created a patient centered process for active engagement of patients. Site visitors are now able to easily access and track their therapies and responses leading to better management of their health check results.

Implemented a feature to enable the consultants and practitioners to get real-time insights on any developments related to therapies and responses (for instance, blood test results) in the form of timely alerts and notifications.

The application also maintained a process for handling questionnaires to be completed by patients from time to time and sending alerts in exceptional situations.

Our scope of engagement included the following initiatives:

WCM

SQL Server

BUSINESSBENEFITS

FUTURE IMPACT

By providing streamlined access to patient information, along with an enhanced experience for both physicians and patients, the integrated platform would significantly improve productivity for the physician community and allow them to go above and beyond with customer service and care. Furthermore, the solution is adequately scalable to meet the current and future needs of all stakeholders for accelerated business growth.

A portal with a superlative user experience. This coupled with easy to use capabilities made the interactions and follow-up steps a much easier process for patients.

A single point on the digital platform for patients to access and manage their health check results.

Improved accuracy of patient information, fostering deeper engagement with patients and the community.

Personalized access to relevant content and services for physicians.

All content is managed securely, allowing users access to only what they have permissions for.

With greater information visibility, clinicians and consultants are able to make faster decisions.