Crossref Support - ABEC...Working with Sponsors! • These organisations help Crossref manage the...
Transcript of Crossref Support - ABEC...Working with Sponsors! • These organisations help Crossref manage the...
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Crossref Support
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Working with Sponsoring Affiliates!
• Crossref works with around 25 Sponsoring Affiliates based all around the world representing over 2,000 publishers
• ABEC is the Sponsoring Affiliate we work with in Brazil, almost 400 publishers!
• We also have Sponsoring Publishers, Service Providers
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Working with Sponsors!
• These organisations help Crossref manage the growing number of members in terms of:
• Local language support • Technical support • Billing and payments
• It gives Crossref one point of contact and helps feed back local knowledge to us
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Working with Sponsors!
• Crossref wants to do more with Sponsoring Affiliates:
• Local LIVE events (hi!) • Webinars • Better language support (new website coming
soon) • We’d love your ideas!
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Where to find help!
• Help documentation: http://support.crossref.org
• CrossRef technical support: email [email protected]
• Webinars: http://www.crossref.org/01company/webinars.html
• Other questions: [email protected]
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New Support center!
support.crossref.org
• comprehensive technical documentation • create and review support tickets
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Where to find help!
https://support.crossref.org/hc/en-us/requests/new
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Product Support!
• help members register and maintain their metadata records
• help everyone else discover and use metadata records
• 1/3 of all support tickets are related to metadata quality concerns
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Staying up-to-date!
Twitter: @crossref and @crossrefsupport
Blog: blog.crossref.org CrossRef Labs: labs.crossref.org - new and
experimental tools and initiatives
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Thank you!