Cross Cultural Training for -Indian Cultural Awareness

85
Introduction to Introduction to India India Vivek Joshi Vivek Joshi

description

A presentation used to train major corporate houses in UAE to understand Indian culture and Indian employees so as to facilitate a better coordination and organisational growth

Transcript of Cross Cultural Training for -Indian Cultural Awareness

Page 1: Cross Cultural Training for -Indian Cultural Awareness

Introduction to IndiaIntroduction to India

Vivek JoshiVivek Joshi

A Warm Welcome- lsquoNamastersquoA Warm Welcome- lsquoNamastersquo

Namaskar

GarlandingGarlanding

AratiArati

Search for IndiaSearch for India

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 2: Cross Cultural Training for -Indian Cultural Awareness

A Warm Welcome- lsquoNamastersquoA Warm Welcome- lsquoNamastersquo

Namaskar

GarlandingGarlanding

AratiArati

Search for IndiaSearch for India

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 3: Cross Cultural Training for -Indian Cultural Awareness

GarlandingGarlanding

AratiArati

Search for IndiaSearch for India

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 4: Cross Cultural Training for -Indian Cultural Awareness

AratiArati

Search for IndiaSearch for India

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 5: Cross Cultural Training for -Indian Cultural Awareness

Search for IndiaSearch for India

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 6: Cross Cultural Training for -Indian Cultural Awareness

Political FrontiersPolitical Frontiers

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 7: Cross Cultural Training for -Indian Cultural Awareness

Conceptualizing IndiaConceptualizing India

Individually list four things you know about India

Share your list with your collective table

As a group create a poster and give it a title

Write things in the most common to the least common order

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 8: Cross Cultural Training for -Indian Cultural Awareness

Location ProximityLocation Proximity

Location Southern Asia bordering the Location Southern Asia bordering the Arabian Sea and the Bay of Bengal Arabian Sea and the Bay of Bengal between Burma and Pakistan Geographic between Burma and Pakistan Geographic coordinates20 00 N 77 00 E coordinates20 00 N 77 00 E

Map references Asia Map references Asia

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 9: Cross Cultural Training for -Indian Cultural Awareness

Location ProximityLocation Proximity

Area Area totaltotal 3287590 sq km 3287590 sq km landland 2973190 sq km 2973190 sq km waterwater 314400 sq km Area - comparative 314400 sq km Area - comparative slightly more than one-third the size of the US slightly more than one-third the size of the US Land Land

boundaries totalboundaries total 14103 km 14103 km bborder countriesorder countries Bangladesh 4053 km Bhutan Bangladesh 4053 km Bhutan

605 km Burma 1463 km China 3380 km 605 km Burma 1463 km China 3380 km Nepal 1690 km Pakistan 2912 km Nepal 1690 km Pakistan 2912 km Coastline7000 km Coastline7000 km

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 10: Cross Cultural Training for -Indian Cultural Awareness

Geographical HighlightsGeographical Highlights

Climate varies from tropical monsoon in Climate varies from tropical monsoon in south to temperate in north south to temperate in north

Terrain upland plain (Deccan Plateau) in Terrain upland plain (Deccan Plateau) in south flat to rolling plain along the south flat to rolling plain along the Ganges deserts in west Himalayas in Ganges deserts in west Himalayas in north north

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 11: Cross Cultural Training for -Indian Cultural Awareness

Geographical HighlightsGeographical Highlights

Elevation extremes Elevation extremes lowest pointlowest point Indian Indian Ocean 0 m Ocean 0 m highest pointhighest point Kanchenjunga 8598 m Kanchenjunga 8598 m

Natural resources coal (fourth-largest Natural resources coal (fourth-largest reserves in the world) iron ore reserves in the world) iron ore manganese mica bauxite titanium ore manganese mica bauxite titanium ore chromites natural gas diamonds chromites natural gas diamonds petroleum limestone arable land petroleum limestone arable land

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 12: Cross Cultural Training for -Indian Cultural Awareness

Population DistributionPopulation Distribution

Population1147995898 (July 2008 est) Age Population1147995898 (July 2008 est) Age structurestructure0-14 years0-14 years 315 (male 315 (male 189238487female 172168306) 189238487female 172168306) 15-64 years15-64 years 633 (male 374157581female 633 (male 374157581female 352868003) 352868003) 65 years and over65 years and over 52 (male 52 (male 28285796female 31277725) (2008 est)28285796female 31277725) (2008 est)

Median age Median age totaltotal 251 years 251 years malemale 247 years f 247 years femaleemale 255 years (2008 est) 255 years (2008 est)

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 13: Cross Cultural Training for -Indian Cultural Awareness

Population DistributionPopulation Distribution

Population growth rate1578 (2008 est) Population growth rate1578 (2008 est) Birth rate2222 births1000 population Birth rate2222 births1000 population

(2008 est) (2008 est) Death rate64 deaths1000 population Death rate64 deaths1000 population

(2008 est) (2008 est)

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 14: Cross Cultural Training for -Indian Cultural Awareness

DemographicsDemographics

Nationality Nationality nounnoun Indian(s) Indian(s) adjectiveadjective Indian Indian

Ethnic groups Indo-Aryan 72 Dravidian Ethnic groups Indo-Aryan 72 Dravidian 25 Mongoloid and other 3 (2000) 25 Mongoloid and other 3 (2000)

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 15: Cross Cultural Training for -Indian Cultural Awareness

DemographicsDemographics

Religions Hindu 805 Muslim 134 Religions Hindu 805 Muslim 134 Christian 23 Sikh 19 other 18 Christian 23 Sikh 19 other 18 unspecified 01 (2001 census) unspecified 01 (2001 census)

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 16: Cross Cultural Training for -Indian Cultural Awareness

DemographicsDemographics Languages English enjoys associate status but is the most Languages English enjoys associate status but is the most

important language for national political and commercial important language for national political and commercial communication Hindi is the national language and primary tongue communication Hindi is the national language and primary tongue of 30 of the people there are 21 other official languages of 30 of the people there are 21 other official languages Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Assamese Bengali Bodo Dogri Gujarati Kannada Kashmiri Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Konkani Maithili Malayalam Manipuri Marathi Nepali Oriya Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Punjabi Sanskrit Santhali Sindhi Tamil Telugu and Urdu Hindustani is a popular variant of HindiUrdu spoken widely Hindustani is a popular variant of HindiUrdu spoken widely throughout northern India but is not an official language throughout northern India but is not an official language

Literacy Literacy definitiondefinition age 15 and over can read and write age 15 and over can read and write total populationtotal population 61 61 malemale 734 734 femalefemale 478 (2001 census) 478 (2001 census)

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 17: Cross Cultural Training for -Indian Cultural Awareness

The Melting PotThe Melting Pot The culture of India has been shaped by the long history The culture of India has been shaped by the long history

of India its unique geography and the absorption of of India its unique geography and the absorption of customs traditions and ideas from some of its neighbors customs traditions and ideas from some of its neighbors as well as by preserving its ancient heritages from the as well as by preserving its ancient heritages from the Indus Valley Civilization onwardIndus Valley Civilization onward

Indias great diversity of cultural practices languages Indias great diversity of cultural practices languages customs and traditions are examples of this unique co-customs and traditions are examples of this unique co-mingling over the past five millennia mingling over the past five millennia

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 18: Cross Cultural Training for -Indian Cultural Awareness

The Melting PotThe Melting Pot India is also the birth place of several religious systems India is also the birth place of several religious systems

such as Hinduism Jainism Buddhism and Sikhism such as Hinduism Jainism Buddhism and Sikhism some of which have had a great influence also in other some of which have had a great influence also in other parts of the world parts of the world

From the thirteenth century onwards following the From the thirteenth century onwards following the Islamic conquests and the subsequent European Islamic conquests and the subsequent European colonialization the culture of India was influenced by colonialization the culture of India was influenced by Turkish Persian Arabic and English cultures Turkish Persian Arabic and English cultures

The various religions and traditions of India that were The various religions and traditions of India that were created by these amalgamations have influenced South created by these amalgamations have influenced South East Asia and some other parts of the world East Asia and some other parts of the world

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 19: Cross Cultural Training for -Indian Cultural Awareness

Back groundBack ground

Aryan tribes from the northwest infiltrated onto Aryan tribes from the northwest infiltrated onto the Indian subcontinent about 1500 BC their the Indian subcontinent about 1500 BC their merger with the earlier Dravidian inhabitants merger with the earlier Dravidian inhabitants created the classical Indian culture created the classical Indian culture

The Maurya Empire of the 4th and 3rd centuries The Maurya Empire of the 4th and 3rd centuries BC - which reached its zenith under ASHOKA - BC - which reached its zenith under ASHOKA - united much of South Asia The Golden Age united much of South Asia The Golden Age ushered in by the Gupta dynasty (4th to 6th ushered in by the Gupta dynasty (4th to 6th centuries AD) saw a flowering of Indian centuries AD) saw a flowering of Indian science art and culture science art and culture

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 20: Cross Cultural Training for -Indian Cultural Awareness

Back groundBack ground

Arab incursions starting in the 8th century Arab incursions starting in the 8th century and Turkic in the 12th were followed by and Turkic in the 12th were followed by those of European traders beginning in those of European traders beginning in the late 15th century the late 15th century

By the 19th century Britain had assumed By the 19th century Britain had assumed political control of virtually all Indian landspolitical control of virtually all Indian lands

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 21: Cross Cultural Training for -Indian Cultural Awareness

Back groundBack ground Indian armed forces in the British army played a vital role in both Indian armed forces in the British army played a vital role in both

World Wars World Wars Nonviolent resistance to British colonialism led by Mohandas Nonviolent resistance to British colonialism led by Mohandas

Karamchand Gandhi and Jawaharlal NEHRU brought independence Karamchand Gandhi and Jawaharlal NEHRU brought independence in 1947 in 1947

The subcontinent was divided into the secular state of India and the The subcontinent was divided into the secular state of India and the smaller Muslim state of Pakistan smaller Muslim state of Pakistan

A third war between the two countries in 1971 resulted in East A third war between the two countries in 1971 resulted in East Pakistan becoming the separate nation of Bangladesh Pakistan becoming the separate nation of Bangladesh

Indias nuclear weapons testing in 1998 caused Pakistan to conduct Indias nuclear weapons testing in 1998 caused Pakistan to conduct its own tests that same year The dispute between the countries its own tests that same year The dispute between the countries over the state of Kashmir is ongoing but discussions and over the state of Kashmir is ongoing but discussions and confidence-building measures have led to decreased tensions since confidence-building measures have led to decreased tensions since 2002 Despite impressive gains in economic investment and output 2002 Despite impressive gains in economic investment and output India faces pressing problems such as significant overpopulation India faces pressing problems such as significant overpopulation environmental degradation and extensive povertyenvironmental degradation and extensive poverty

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 22: Cross Cultural Training for -Indian Cultural Awareness

Indian FlagIndian Flag

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 23: Cross Cultural Training for -Indian Cultural Awareness

National EmblemNational Emblem

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 24: Cross Cultural Training for -Indian Cultural Awareness

National BirdNational Bird

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 25: Cross Cultural Training for -Indian Cultural Awareness

Indian National AnimalIndian National Animal

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 26: Cross Cultural Training for -Indian Cultural Awareness

Lotus - National FlowerLotus - National Flower6 different types6 different types

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 27: Cross Cultural Training for -Indian Cultural Awareness

Mango ndash National FruitMango ndash National Fruitmore than 36 varietiesmore than 36 varieties

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 28: Cross Cultural Training for -Indian Cultural Awareness

Present Political StructurePresent Political Structure

A Democratic RepublicA Democratic Republic Federation of 28 states amp 7 Union Federation of 28 states amp 7 Union

TerritoriesTerritories Supreme ConstitutionSupreme Constitution Parliament is Legislative BodyParliament is Legislative Body 3 pillars ndash Parliament Governments and 3 pillars ndash Parliament Governments and

JudiciaryJudiciary Free Press amp MediaFree Press amp Media

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 29: Cross Cultural Training for -Indian Cultural Awareness

Structure of GovernmentStructure of Government

Parliament

Two Different HousesFederal Government

State Legislative Assembly

Local Governing Bodies

State Government

People Vote

People Vote

Voting

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 30: Cross Cultural Training for -Indian Cultural Awareness

Indian FederationIndian Federation

Administrative divisions of India including 28 states and 7 union Administrative divisions of India including 28 states and 7 union territoriesterritories

StatesStates Andhra PradeshAndhra Pradesh Arunachal PradeshArunachal Pradesh AssamAssam BiharBihar ChhattisgarhChhattisgarh GoaGoa GujaratGujarat HaryanaHaryana Himachal PradeshHimachal Pradesh Jammu and KashmirJammu and Kashmir JharkhandJharkhand KarnatakaKarnataka KeralaKerala Madhya PradeshMadhya Pradesh MaharashtraMaharashtra ManipurManipur MeghalayaMeghalaya

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 31: Cross Cultural Training for -Indian Cultural Awareness

MizoramMizoram NagalandNagaland OrissaOrissa PunjabPunjab RajasthanRajasthan SikkimSikkim Tamil NaduTamil Nadu TripuraTripura Uttar PradeshUttar Pradesh UttarakhandUttarakhand West BengalWest Bengal Union TerritoriesUnion Territories Andaman and Nicobar IslandsAndaman and Nicobar Islands ChandigarhChandigarh Dadra and Nagar HaveliDadra and Nagar Haveli Daman and DiuDaman and Diu LakshadweepLakshadweep National Capital Territory of DelhiNational Capital Territory of Delhi Pondicherry Pondicherry

Indian FederationIndian Federation

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 32: Cross Cultural Training for -Indian Cultural Awareness

Linguistic DiversityLinguistic Diversity

Indian languages are grouped under two families Indian languages are grouped under two families - Dravidian and Indo-European All the south - Dravidian and Indo-European All the south Indian languages are grouped under Dravidian Indian languages are grouped under Dravidian family Tamil Telugu Malayalam and Kannada family Tamil Telugu Malayalam and Kannada are spoken in the states of Tamil Nadu Andhra are spoken in the states of Tamil Nadu Andhra Pradesh Kerala and Karnataka respectively Pradesh Kerala and Karnataka respectively The languages are different but resemble in The languages are different but resemble in having rounded alphabets They have many having rounded alphabets They have many Sanskrit words in their vocabulary but their Sanskrit words in their vocabulary but their grammar is entirely differentgrammar is entirely different

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 33: Cross Cultural Training for -Indian Cultural Awareness

Linguistic DiversityLinguistic Diversity

On the other hand Hindi the language spoken On the other hand Hindi the language spoken all over north India and in some parts of east all over north India and in some parts of east India belongs to the Indo European family of India belongs to the Indo European family of languages It has evolved from various languages It has evolved from various transitional forms of Sanskrit over a long period transitional forms of Sanskrit over a long period of time Being the national language it is widely of time Being the national language it is widely spoken all over India but it is more prominent in spoken all over India but it is more prominent in the northern parts of the country Other the northern parts of the country Other languages like Punjabi Gujarati Garhwali etc languages like Punjabi Gujarati Garhwali etc are modified forms of Hindi which are evolved are modified forms of Hindi which are evolved by mixing the local dialects by mixing the local dialects

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 34: Cross Cultural Training for -Indian Cultural Awareness

A list of languages as spoken in the respective States -

Andhra Pradesh Andhra Pradesh Telugu amp Urdu (in Hyderabad) Telugu amp Urdu (in Hyderabad)

Assam Assam Assamese Assamese

Bihar Bihar Hindi Bhojpuri Maithili Santhali amp Bengali Hindi Bhojpuri Maithili Santhali amp Bengali

Delhi Delhi Hindi Punjabi amp English Hindi Punjabi amp English

Goa Goa Konkani Marathi Hindi English amp Portuguese Konkani Marathi Hindi English amp Portuguese

Gujarat Gujarat Gujarati Gujarati

Punjab amp Haryana Punjab amp Haryana Hindi Punjabi Haryanvi amp Urdu Hindi Punjabi Haryanvi amp Urdu

Himachal Pradesh Himachal Pradesh Hindi amp Pahari Hindi amp Pahari

Jammu amp Kashmir Jammu amp Kashmir Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan Dogri Kashmiri Ladakhi Punjabi Urdu Hindi amp Tibetan

Karnataka Karnataka Kannada Kannada

Kerala Kerala Malayalam Malayalam

Madhya Pradesh Madhya Pradesh Hindi amp Urdu Hindi amp Urdu

Maharashtra Maharashtra Marathi Gujarati amp Hindi Marathi Gujarati amp Hindi

Orissa Orissa Oriya Oriya

Rajasthan Rajasthan Hindi Rajasthani Marwari amp Urdu Hindi Rajasthani Marwari amp Urdu

Sikkim Sikkim Sikkimese Nepalese Sikkimese Nepalese

Tamil Nadu Tamil Nadu Tamil Tamil

Uttar Pradesh Uttar Pradesh Hindi Brijbhasha Avadhi Bhojpuri amp Urdu Hindi Brijbhasha Avadhi Bhojpuri amp Urdu

Uttaranchal Uttaranchal Garhwali Kumaoni amp Hindi Garhwali Kumaoni amp Hindi

West Bengal West Bengal Bengali Urdu amp Nepalese Bengali Urdu amp Nepalese

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 35: Cross Cultural Training for -Indian Cultural Awareness

ReligionReligion

HinduismHinduism The Hindu religion had its origin in the concepts of the The Hindu religion had its origin in the concepts of the early Aryans who came to India more than 4000 years ago It is not early Aryans who came to India more than 4000 years ago It is not merely a religion but also a philosophy and a way of life Hinduism merely a religion but also a philosophy and a way of life Hinduism does not originate in the teachings of any one prophet or holy book does not originate in the teachings of any one prophet or holy book It respects other religions and does not attempt to seek converts It It respects other religions and does not attempt to seek converts It teaches the immortality of the human soul and three principal paths teaches the immortality of the human soul and three principal paths to ultimate union of the individual soul with the all-pervasive spiritto ultimate union of the individual soul with the all-pervasive spirit

The essence of Hindu faith is embodied in the Lords Song the The essence of Hindu faith is embodied in the Lords Song the Bhagavad GitaBhagavad Gita He who considers this (self) as a slayer or he who He who considers this (self) as a slayer or he who thinks that this (self) is slain neither knows the Truth For it does not thinks that this (self) is slain neither knows the Truth For it does not slay nor is it slain This (self) is unborn eternal changeless slay nor is it slain This (self) is unborn eternal changeless ancient it is never destroyed even when the body is destroyedldquoancient it is never destroyed even when the body is destroyedldquo

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 36: Cross Cultural Training for -Indian Cultural Awareness

ReligionReligion

Jainism and Buddhism Jainism and Buddhism In the sixth century before Christ Mahavira In the sixth century before Christ Mahavira propagated Jainism Its message was asceticism austerity and non-propagated Jainism Its message was asceticism austerity and non-violence At about the same time Buddhism came into being Gautama violence At about the same time Buddhism came into being Gautama Buddha a prince renounced the world and gained enlightenment He Buddha a prince renounced the world and gained enlightenment He preached that Nirvana was to be attained through the conquest of self preached that Nirvana was to be attained through the conquest of self Buddhas teachings in time spread to China and some other countries of Buddhas teachings in time spread to China and some other countries of South East AsiaSouth East Asia

Islam Islam Arab traders brought Islam to South India in the seventh century Arab traders brought Islam to South India in the seventh century After them came the Afghans and the Mughuls of whom the most After them came the Afghans and the Mughuls of whom the most enlightened was the Emperor Akbar Akbar almost succeeded in founding a enlightened was the Emperor Akbar Akbar almost succeeded in founding a new religion new religion Din-e-ElahiDin-e-Elahi based on both Hinduism and Islam but it found based on both Hinduism and Islam but it found few adherentsfew adherents

Islam has flourished in India through the centuries Muslim citizens have Islam has flourished in India through the centuries Muslim citizens have occupied some of the highest positions in the country since independence in occupied some of the highest positions in the country since independence in 19471947

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 37: Cross Cultural Training for -Indian Cultural Awareness

Sikhism Sikhism Guru Nanak the founder of Sikhism in the Guru Nanak the founder of Sikhism in the 15th century stressed the unity of God and the 15th century stressed the unity of God and the brotherhood of man Sikhism with its affirmation of God brotherhood of man Sikhism with its affirmation of God as the one supreme truth and its ideals of discipline and as the one supreme truth and its ideals of discipline and spiritual striving soon won many followers It was spiritual striving soon won many followers It was perhaps possible only in this hospitable land that two perhaps possible only in this hospitable land that two religions as diverse as Hinduism and Islam could come religions as diverse as Hinduism and Islam could come together in a third namely Sikhismtogether in a third namely Sikhism

Christianity Christianity Christianity reached India not long after Christianity reached India not long after Christs own lifetime with the arrival of St Thomas the Christs own lifetime with the arrival of St Thomas the Apostle The Syrian Christian Church in the south traces Apostle The Syrian Christian Church in the south traces its roots to the visit of St Thomas With the arrival of St its roots to the visit of St Thomas With the arrival of St Francis Xavier in 1542 the Roman Catholic faith was Francis Xavier in 1542 the Roman Catholic faith was established in India Today Christians of several established in India Today Christians of several denominations practise their faith freelydenominations practise their faith freely

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 38: Cross Cultural Training for -Indian Cultural Awareness

Zoroastrianism Zoroastrianism In the days of the Old Persian Empire In the days of the Old Persian Empire Zoroastrianism was the dominant religion in West Asia and in the Zoroastrianism was the dominant religion in West Asia and in the form of Mithraism it spread over vast areas of the Roman Empire form of Mithraism it spread over vast areas of the Roman Empire as far as Britainas far as Britain

After the Islamic conquest of Iran a few intrepid Zoroastrians left After the Islamic conquest of Iran a few intrepid Zoroastrians left their homeland and sought refuge in India The first group is said to their homeland and sought refuge in India The first group is said to have reached Diu in about AD 766 The total number of have reached Diu in about AD 766 The total number of Zoroastrians probably does not exceed 130000 With the exception Zoroastrians probably does not exceed 130000 With the exception of some 10000 in Iran almost all of them live in India the vast of some 10000 in Iran almost all of them live in India the vast majority concentrated in Mumbai The Parsees excel in industry and majority concentrated in Mumbai The Parsees excel in industry and commerce and contribute richly to the intellectual and artistic life of commerce and contribute richly to the intellectual and artistic life of the nationthe nation

Judaism Judaism Jewish contact with the Malabar Coast in Kerala dates Jewish contact with the Malabar Coast in Kerala dates back to 973 BC when King Solomons merchant fleet began trading back to 973 BC when King Solomons merchant fleet began trading for spices and other fabled treasures Scholars say that the Jews for spices and other fabled treasures Scholars say that the Jews first settled in Cranganore soon after the Babylonian conquest of first settled in Cranganore soon after the Babylonian conquest of Judea in 586 BC The immigrants were well received and a Hindu Judea in 586 BC The immigrants were well received and a Hindu king granted to Joseph Rabban a Jewish leader a title and a king granted to Joseph Rabban a Jewish leader a title and a principality principality

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 39: Cross Cultural Training for -Indian Cultural Awareness

GLIMPSESGLIMPSES

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 40: Cross Cultural Training for -Indian Cultural Awareness

Taj Mahal - Seventh Wonder in Taj Mahal - Seventh Wonder in WorldWorld

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 41: Cross Cultural Training for -Indian Cultural Awareness

Natural amp Architectural BeautyNatural amp Architectural Beauty

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 42: Cross Cultural Training for -Indian Cultural Awareness

The Golden TempleThe Golden Temple

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 43: Cross Cultural Training for -Indian Cultural Awareness

Mysore Palace illuminating at Night Mysore Palace illuminating at Night - Karnataka - Karnataka

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 44: Cross Cultural Training for -Indian Cultural Awareness

Meenakshi Temple in Madurai - Meenakshi Temple in Madurai - Tamil Nadu Tamil Nadu

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 45: Cross Cultural Training for -Indian Cultural Awareness

Botanical Garden in Ooty - Tamil Botanical Garden in Ooty - Tamil Nadu Nadu

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 46: Cross Cultural Training for -Indian Cultural Awareness

Rajasthan scenes amp palacesRajasthan scenes amp palaces

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 47: Cross Cultural Training for -Indian Cultural Awareness

Indian DancesIndian Dances

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 48: Cross Cultural Training for -Indian Cultural Awareness

Bharatnatyam Bharatnatyam BharatnatyamBharatnatyam is a classical dance form is a classical dance form

originating from Tamil Nadu a state in originating from Tamil Nadu a state in Southern India This popular South Indian Southern India This popular South Indian dance form is a 20th century dance form is a 20th century reconstruction of reconstruction of CathirCathir the art of temple the art of temple dancers dancers

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 49: Cross Cultural Training for -Indian Cultural Awareness

kathakkathak Kathak Kathak (Hindi (Hindi कथककथक Urdu Urdu کتھککتھک) is a ) is a

classical dance form from South Asia classical dance form from South Asia (originally from North India) and is the (originally from North India) and is the national dance of Pakistan The name national dance of Pakistan The name Kathak is derived from the Sanskrit word Kathak is derived from the Sanskrit word kathakatha meaning meaning storystory and and katthakakatthaka in in Sanskrit means Sanskrit means she who tells a storyshe who tells a story or or to do with storiesto do with stories

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 50: Cross Cultural Training for -Indian Cultural Awareness

kathakalikathakali KathakaliKathakali (Malayalam (Malayalam കഥകളകഥകള is a form is a form

of Indian dance-drama It originated in the of Indian dance-drama It originated in the Southern Indian state of Kerala during the Southern Indian state of Kerala during the late 16th century approximately between late 16th century approximately between 1555 to 1605 AD 1555 to 1605 AD

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 51: Cross Cultural Training for -Indian Cultural Awareness

kuchipudikuchipudi Kuchipudi Kuchipudi (pronounced as Koochipoodi) is a (pronounced as Koochipoodi) is a

Classical Indian dance form from Andhra Classical Indian dance form from Andhra Pradesh a state of South India Kuchipudi is the Pradesh a state of South India Kuchipudi is the name of a small village in the Divi Taluq of name of a small village in the Divi Taluq of Krishna district that borders the Bay of Bengal Krishna district that borders the Bay of Bengal and with resident Brahmins practicing this and with resident Brahmins practicing this traditional dance form it acquired the present traditional dance form it acquired the present name name

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 52: Cross Cultural Training for -Indian Cultural Awareness

BhangraBhangra Bhangra is a lively form of music and dance that Bhangra is a lively form of music and dance that

originated in the region of Punjab in North India It is very originated in the region of Punjab in North India It is very popular during Punjabi social occasions especially popular during Punjabi social occasions especially weddings and New Year celebrations The dance is weddings and New Year celebrations The dance is performed by male dancers dressed in bright colourful performed by male dancers dressed in bright colourful attire accompanied by singing and the beat of the dhol attire accompanied by singing and the beat of the dhol drum tumbi and an instrument reminiscent of an drum tumbi and an instrument reminiscent of an

enlarged pair of tings called chimtaenlarged pair of tings called chimta

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 53: Cross Cultural Training for -Indian Cultural Awareness

Dealing with An IndianDealing with An Indian

A Lesson for Corporate in UAEA Lesson for Corporate in UAE

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 54: Cross Cultural Training for -Indian Cultural Awareness

UAE PopulationUAE Population

0

5

10

15

20

25

30

35

40

45

50

Number ( )

Population distribution

Indian

Nationals (UAE)

Other GCC

Filipino

Others (RussianChinese etc)

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 55: Cross Cultural Training for -Indian Cultural Awareness

CommunicationCommunication lsquo lsquo Communication means the process of passing Communication means the process of passing

information amp understanding from one person to information amp understanding from one person to another Communication fundamental amp vital to another Communication fundamental amp vital to all managerial functions is the process of all managerial functions is the process of imparting ideas amp understandingrsquoimparting ideas amp understandingrsquo

--by Theo Haimanby Theo Haiman lsquo lsquo Communication is the process of meaningful Communication is the process of meaningful

interaction among human beings more interaction among human beings more specifically it is the process by which meanings specifically it is the process by which meanings are perceived amp understanding is reached are perceived amp understanding is reached among human beingsrsquoamong human beingsrsquo

- by DE McFarland- by DE McFarland

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 56: Cross Cultural Training for -Indian Cultural Awareness

Nonverbal Communication Nonverbal Communication

Giving Nonverbal FeedbackGiving Nonverbal Feedback Nonverbal feedback from authority figures Nonverbal feedback from authority figures

significantly affects employee behaviorsignificantly affects employee behaviorbull Smiles positive head nods and eye contactSmiles positive head nods and eye contact

bull Frowns head shaking and avoiding eye contactFrowns head shaking and avoiding eye contact Positive feedback builds good interpersonal Positive feedback builds good interpersonal

relationsrelations Sensitivity and cross-cultural training can Sensitivity and cross-cultural training can

reduce nonverbal errors when working with reduce nonverbal errors when working with individuals from other culturesindividuals from other cultures

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 57: Cross Cultural Training for -Indian Cultural Awareness

Communication in Communication in organizationsorganizations

Communication is one of the most Communication is one of the most important function of management It important function of management It promotes managerial efficiency amp promotes managerial efficiency amp develops a spirit of cooperation An develops a spirit of cooperation An effective communication system is an effective communication system is an essential requirement of good labor essential requirement of good labor management relationsmanagement relations

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 58: Cross Cultural Training for -Indian Cultural Awareness

Factors influencing organizational Factors influencing organizational communication are as followscommunication are as follows

11 Formal channels of communicationFormal channels of communication

22 The organizations authority structureThe organizations authority structure

33 Job satisfactionJob satisfaction

44 Information ownershipInformation ownership

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 59: Cross Cultural Training for -Indian Cultural Awareness

Managing CultureManaging Culture

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 60: Cross Cultural Training for -Indian Cultural Awareness

About organizational cultureAbout organizational culture

Culture varies from one society to another Culture varies from one society to another requiring a study of cross-national amp cross requiring a study of cross-national amp cross cultural phenomenon within organizationscultural phenomenon within organizations

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 61: Cross Cultural Training for -Indian Cultural Awareness

What Is Organizational CultureWhat Is Organizational Culture

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Characteristics

1 Innovation and risk taking

2 Attention to detail

3 Outcome orientation

4 People orientation

5 Team orientation

6 Aggressiveness

7 Stability

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 62: Cross Cultural Training for -Indian Cultural Awareness

Organizational CultureOrganizational Culture

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 63: Cross Cultural Training for -Indian Cultural Awareness

The Basic Functions of The Basic Functions of Organizational CultureOrganizational Culture

OrganizationalCulturebasic functions

Provides asense of

identity formembers

Enhancescommitment

to the organizationrsquos

mission

Clarifiesand

reinforcesstandards

of behavior

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 64: Cross Cultural Training for -Indian Cultural Awareness

Indian Culture amp Organisational InterfaceIndian Culture amp Organisational Interface

Organisational Elements Indian Employee

Indian Social Values

Regional Religious Economic

Sub-values

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 65: Cross Cultural Training for -Indian Cultural Awareness

Managing organizational cultureManaging organizational culture

Leaders should pay continuous attention to Leaders should pay continuous attention to maintaining the established standards amp should maintaining the established standards amp should send clear signals to all the members as to what send clear signals to all the members as to what is expected of them at all times This would is expected of them at all times This would ensure that any deviations from the norms are ensure that any deviations from the norms are caught early so that corrective actions can be caught early so that corrective actions can be takentaken

Good managers are able to support amp reinforce Good managers are able to support amp reinforce an existing strong culture by being strong role an existing strong culture by being strong role models amp by handling situations that may result models amp by handling situations that may result into cultural deviations with great diplomacy into cultural deviations with great diplomacy

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 66: Cross Cultural Training for -Indian Cultural Awareness

How to Learn CultureHow to Learn Culture

bull Stories

bull Rituals

bull Material Symbols

bull Language

bull Stories

bull Rituals

bull Material Symbols

bull Language

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 67: Cross Cultural Training for -Indian Cultural Awareness

Breaking The Breaking The Language BarrierLanguage Barrier

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 68: Cross Cultural Training for -Indian Cultural Awareness

Interesting Hindi Words

Guru Jungle Yoga Karma Brahma Pani Shikhsha Guna

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 69: Cross Cultural Training for -Indian Cultural Awareness

Understanding Key Terms- HindiUnderstanding Key Terms- Hindi

Aap ka swagat hai ndash You are welcomeAap ka swagat hai ndash You are welcome Aap kaise hai - How are youAap kaise hai - How are you Kya pareshani hai ndash What is the problemKya pareshani hai ndash What is the problem Kaam kyon nahi hua ndash Why work has not Kaam kyon nahi hua ndash Why work has not

been donebeen done Bahut achche ndash Very GoodBahut achche ndash Very Good Dhanyawaad ndash Thank YouDhanyawaad ndash Thank You Kripaya - PleaseKripaya - Please

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 70: Cross Cultural Training for -Indian Cultural Awareness

Sample Word Structure

Welcome All Gurus

SABHI GURUO KA SWAGAT HAISABHI GURUO KA SWAGAT HAI

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 71: Cross Cultural Training for -Indian Cultural Awareness

Hindi apka nam kya hai

English Your name what is

English You how areHindi aap kaise hai

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 72: Cross Cultural Training for -Indian Cultural Awareness

1 यह िकतन क हThis how much isyeh kitne kaa hai

2 दाम ज यदा ह Price high isdam jyada hai

3 क छ कम किकरय Some reduce pleaseKuch kam karei

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 73: Cross Cultural Training for -Indian Cultural Awareness

Interesting Facts About HindiGrammar

No Articles No Capitals At the end of the sentence put not a

period = No silent letters in a word Half letters

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 74: Cross Cultural Training for -Indian Cultural Awareness

Issues in Image Issues in Image Building ndash A Typical Building ndash A Typical

IndianIndian

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 75: Cross Cultural Training for -Indian Cultural Awareness

PersonalityPersonality

1048707The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 76: Cross Cultural Training for -Indian Cultural Awareness

Depth of PersonalityDepth of Personality

The ldquoBig-FiverdquoPersonality Model

Extraversion AgreeablenessConscientiousness

EmotionalStability Openness to

Experience

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 77: Cross Cultural Training for -Indian Cultural Awareness

Working with different culture Working with different culture subordinatessubordinates

A American Boss (A)A American Boss (A) A Greek Subordinate (G)A Greek Subordinate (G) A report on product feasibilityA report on product feasibility End result ndash Ego clash and G handing End result ndash Ego clash and G handing

over his resignationover his resignation

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 78: Cross Cultural Training for -Indian Cultural Awareness

Understanding an IndianUnderstanding an IndianFor ages Indians were considered quite different from their western

counterparts in terms of the meaning they attached to time relationships work and so on A lot of this is clearly beginning to change India and Indians are seen to be moving from a ldquohigh context culturerdquo towards a ldquolow context culturerdquo

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 79: Cross Cultural Training for -Indian Cultural Awareness

Stereotyping IndiansStereotyping Indians

Advantages amp DisadvantagesAdvantages amp Disadvantages

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 80: Cross Cultural Training for -Indian Cultural Awareness

ExerciseExercise

Outline key characteristics of an Indian Outline key characteristics of an Indian (may be your colleague or sub-ordinate or (may be your colleague or sub-ordinate or best if your Boss)best if your Boss)

Justify your observations with your Justify your observations with your experience and reason how important are experience and reason how important are these traits or characteristics in your day these traits or characteristics in your day to day official and personal interactionto day official and personal interaction

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 81: Cross Cultural Training for -Indian Cultural Awareness

Stereotyping A DefinitionStereotyping A Definition

Stereotyping can be defined as the Stereotyping can be defined as the process by which people use social process by which people use social categories (eg race sex) in categories (eg race sex) in acquiring processing and recalling acquiring processing and recalling information about othersinformation about others

Stereotyping beliefs may serve important Stereotyping beliefs may serve important functions - organizing and simplifying functions - organizing and simplifying complex situations and giving people complex situations and giving people greater confidence in their ability to greater confidence in their ability to understand predict and potentially understand predict and potentially control situations and peoplecontrol situations and people

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 82: Cross Cultural Training for -Indian Cultural Awareness

there is the complex problem of trying to impose any psychological generalization where there is such an enormous heterogeneity of social backgrounds including castes classes religious communities regional differences and the increasingly enormous split between urban and rural living It is all too easy to become one of those proverbial blind men who each persistently mistook part of the elephant for the whole

QuestionsQuestions

Thank YouThank You

Page 83: Cross Cultural Training for -Indian Cultural Awareness

QuestionsQuestions

Thank YouThank You

Page 84: Cross Cultural Training for -Indian Cultural Awareness

Thank YouThank You


Cultural Awareness Handouts

Cultural Awareness Handouts

SGTM 5 B: Cultural Awareness Slide 1 SGTM 5 B: Cultural Awareness.

SGTM 5 B: Cultural Awareness Slide 1 SGTM 5 B: Cultural Awareness.

Cultural awareness microteach

Cultural awareness microteach

Increasing Cultural Awareness Through a Cultural Awareness ...

Increasing Cultural Awareness Through a Cultural Awareness ...

Cross Cultural Awareness

Cross Cultural Awareness

Cultural awareness seep12

Cultural awareness seep12

Cultural Awareness Presentation

Cultural Awareness Presentation

Cultural Awareness: Hispanics

Cultural Awareness: Hispanics

Indigenous Cultural Awareness and Sensitivity€¦ · Cultural Awareness and Cultural Sensitivity. Cultural Competence. How Do You Practice Cultural Care? • Learn about social and

Indigenous Cultural Awareness and Sensitivity€¦ · Cultural Awareness and Cultural Sensitivity. Cultural Competence. How Do You Practice Cultural Care? • Learn about social and

Indian General Awareness

Indian General Awareness

Cultural Awareness & Integration

Cultural Awareness & Integration

Cultural Responsiveness – an action based approach to ... · • Cultural awareness: Raising awareness & knowledge • Cultural sensitivity: the legitimacy of difference • Cultural

Cultural Responsiveness – an action based approach to ... · • Cultural awareness: Raising awareness & knowledge • Cultural sensitivity: the legitimacy of difference • Cultural

Cultural awareness education and cultural safety training

Cultural awareness education and cultural safety training

Cultural Awareness Project

Cultural Awareness Project

Cultural Awareness

Cultural Awareness

THE FILMIC INDIAN AND CULTURAL TOURISM: INDIAN REPRESENTATIONS · THE FILMIC INDIAN AND CULTURAL TOURISM: INDIAN REPRESENTATIONS ... American Indian, Cultural Tourism, ... 3 FILMIC

THE FILMIC INDIAN AND CULTURAL TOURISM: INDIAN REPRESENTATIONS · THE FILMIC INDIAN AND CULTURAL TOURISM: INDIAN REPRESENTATIONS ... American Indian, Cultural Tourism, ... 3 FILMIC

Cultural awareness games

Cultural awareness games

Building Cultural Awareness

Building Cultural Awareness

Cultural awareness and language awareness based on dialogic

Cultural awareness and language awareness based on dialogic

Cultural Awareness PDF

Cultural Awareness PDF