Croeso Welcome. Working with Groups - a brief introduction to facilitation.
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Transcript of Croeso Welcome. Working with Groups - a brief introduction to facilitation.
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Croeso
Welcome
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Working
with Groups
- a brief
introduction to facilitation
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Web Resources:
http://www.ctrtraining.co.uk/resources.php
Working with Groups - an introduction
to facilitation
![Page 4: Croeso Welcome. Working with Groups - a brief introduction to facilitation.](https://reader036.fdocuments.net/reader036/viewer/2022070413/5697bff81a28abf838cbf0c6/html5/thumbnails/4.jpg)
opportunitynowhere
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Working with Groups - getting the ‘basics’ right!
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People acting together as a
group can accomplish
things that no individual acting alone could
bring about! Franklin D. Roosevelt
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Stages of Group Development
• Forming
• Storming
• Norming
• Performing
(Tuckman, 1965)
Adjourning and Transforming
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What is Facilitation?
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Communication Influence
38% Tone of voice
7% Spoken Words
55% Body Language
/ Visual
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Hierarchical - in this mode the facilitator directs the process and makes decisions
Co-operative - in this mode the direction of the process is shared between
the facilitator and the group members
Autonomous - in this mode the facilitator allows the group members
autonomy to direct the process themselves
3 Modes of Facilitation
(Heron, 1989)
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GEx
Hierarchical Facilitation
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Planning
Meaning
Confronting
Feeling
Structuring
Valuing
6 Dimensions of Facilitation
(Heron, 1989)
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What is the role of a facilitator in relation to
Heron’s 6 Dimensions?GW
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GEx
Co-operative Facilitation
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What can Facilitation help groups to achieve?
• share information and ideas• develop knowledge, skills and thinking• make links• review progress• plan strategies• take risks and experiment• be creative• talk about successes and challenges
GW
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Lunch
Time
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Listening & Questioning – the
key facilitation skills
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When people who are not used to
speaking are heard by people who are not used to listening, then
real change occurs
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Tell me about it…
GEx
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Questions, questions & even more
questions!
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SIX HONEST SERVING MEN
I keep six honest serving men(They taught me all I knew);
Their names are What and Why and WhenAnd How and Where and Who.I send them over land and sea,
I send them east and west;But after they have worked for me,
I give them all a rest.
I let them rest from nine till five,For I am busy then,
As well as breakfast, lunch and tea,For they are hungry men.
But different folks have different views;I know a person small -
She keeps ten million serving men,Who get no rest at all!
She sends them abroad on her own affairs,From the second she opens her eyes -One million Hows, two million Wheres,
And seven million Whys!
Rudyard Kipling - The Elephant’s Story
What?
Why?
When?
How?
Where?
Who?
GEx
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Facilitation Questions
• Can we stop for a moment and check how we are doing?
• How do you feel about what is going on?• How helpful was that comment?• Perhaps it would be more helpful to turn
that comment into a question?• What questions does that raise?• Which question was most helpful, and
why?• Why has everyone ignored … statement?
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Facilitation Questions• Will you tell us more about?• Everyone seems a little tired – shall we
take a break for a few moments?• Is that helpful? In what way?• Perhaps we should check our ground
rules?• What are we trying to do here?• How can we help / move on?• How can we make this set more effective?• What does that mean?
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Handling Questions & Fielding
Challenges
Acknowledge
Clarify
Answer
Check
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When things go off track!
Summarise
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GEx
Autonomous Facilitation
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Final Thoughts
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…what have we learned
today?
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…what am Igoing to
do differently
after today?
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That which we persist in doing
becomes easier…
…not that the nature of the task has changed, but our ability to do has increased.
Ralph Waldo Emerson
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for it!
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Thank You
Diolch
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Web Resources:
http://www.ctrtraining.co.uk/resources.php
Working with Groups - an introduction
to facilitation