CRM initiatives in the hotel industry

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    OYK Nlnwnawnvjs nl Ecwjb Nlgzswy~

    Xycf, Kalxyjjw Bcckia

    Ozswckjy Yjbawnclsenx Kala`jkjlw

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    Nlwycgzowncl wc OYK

    OYK jlwanbs abb asxjows cf nlwjyaowncl a ockxal~ eas pnwenws ozswckjy" pejwejy nw ns sabjs cy sjyvnoj yjbawjg

    Nw ns a swyawj`~ weaw oal ejbx wejk wc iznbg bcl`+baswnl`yjbawnclsenxs pnwe wejny ozswckjys

    Wjoelcbc`~ eas xycvngjg juxbcsnvj `ycpwe wc OYK

    aownvnwnjs

    Nloyjasjg yjvjlzj pnwe a en`e )yjwzyl cl yjbawnclsenxs%YCY.

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    Kaeawka @algen

    Ozswckjy ns wej kcsw nkxcywalw xjyscl fcy a

    izsnljss, Ej ns lcw al nlwjyyzxwncl wc czy pcymizw wej xzyxcsj cf nw, Ej ns lcw al czwsngjy= ej

    ns a xayw cf nw, Pj ayj lcw gcnl` enk a favczy=

    ej ns gcnl` zs a favczy i~ `nvnl` zs al

    cxxcywzlnw~ wc sjyvj enk,

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    Cidjownvjs cf OYK nl Ecwjb Nlgzswy~

    Wc yjoc`lntj alg wyjaw jaoe alg jvjy~

    ozswckjy as al nlgnvngzab

    Wc gnffjyjlwnawj ozswckjy wyjawkjlw aoocygnl`wc al nlgnvngzab xyjfjyjlojs,

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    Cidjownvjs cf OYK nl Ecwjb Nlgzswy~

    Zsj xjysclabntjg sjyvnoj alg ozswckntjg

    xycgzows penoe kamj sckj ozswckjys fjjb

    sxjonab

    @jwwnl` obcsjy wc ozswckjys alg jffjownvjb~

    yjsxclgnl` wc wejny ljjgs

    Iccsw bc~abw~

    Jloczya`j gjjxjy izsnljss yjbawnclsenx

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    _wyawj`no Jbjkjlws cf OYK

    @zjsw yjoc`lnwncl

    Gawa oaxwzyj alg kanlwjlaloj

    Oealljb nlwj`yawncl alg oclsnswjlo~ Yalmnl` alg gnsoynknlawncl

    Wpc+pa~ xjysclabntjg gnabc`s

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    Fnvj ljjgs cf ozswckjys

    _jyvnoj

    Xynoj Qzabnw~

    Aowncl

    Axxyjonawncl

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    Ayoenwjowzyj cf OYK

    Wejyj ayj weyjj xayws cf axxbnoawncl ayoenwjowzyj cf

    OYK

    1, Cxjyawnclab+ azwckawncl wc wej iasno izsnljss

    xycojssjs %kaymjwnl`" sabjs" sjyvnoj.

    9,Alab~wnoab+ szxxcyw wc alab~tj ozswckjy ijeavncy"

    nkxbjkjlws izsnljss nlwjbbn`jloj abnmj wjoelcbc`~?, Oc cxjyawnclab+ jlszyjs wej oclwaow pnwe ozswckjys

    %xeclj" jkanb " fau" pji,,,.

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    Fczy Xayakjwjys wc jvabzawj

    OYK's ainbnw~ wc nkxaow ocyxcyawj swyawj`~

    _zoojssfzb wjoelcbc`~ nlwj`yawncl

    Jlealojg swyawj`no xaywljysenxs

    Assnknbawncl cf OYK yjbawjg wjoelcbc`njs

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    Bawjsw nlnwnawnvjs nl OYK %Ecwjbnjys.

    Gjvjbcx ockxyjejlsnvj `zjsw xycfnbjs fyck

    yjsjyvawncl nlfcykawncl,

    Gynvj `zjsw+ojlwyno gawa gcpl wc wejwyalsaowncl bjvjb" wc gjbnvjy `yjawjy vabzj wc

    wej `zjsw#ozswckjys,

    @jljyawj a yjabnswno xycfnbj cl wej sxjlgnl`

    alg swa~ xawwjyls cf `zjsws,

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    : Vjenobjs cf OYK nl Ecwjb Nlgzswy~

    Fnjbg sjbbnl`

    Bc~abw~ Xyc`yaks

    Gnswynizwncl Xcnlws

    Pji

    Oabb Ojlwjys

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    OYK xycojss aw NWO Kazy~a _ejyawcl

    Nw ns gnvngjg nlwc 9 swjxs4

    Ngjlwnfnoawncl cf abb Ozswckjy Yjbawnclsenxkala`jkjlw vjenobjs

    Nlwj`yawncl cf wejsj Ozswckjy Yjbawnclsenxkala`jkjlw vjenobjs

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    Nlojlwnvjs wc wej ozswckjys

    Pjbockj Apayg + Yjpaygnl` Yjbawnclsenxs

    Pjbockj Bnlm+ Iynl` eckj wej yjpaygs

    _ejyawcl Xbzs+ Wej ayw cf fnlj gnlnl` pnwe a

    sxjonab jg`j

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    _wjxs nl xycojss

    Oyjawj apayjljss akcl` nlwjylab ozswckjys

    wcpaygs wej oclojxw" agvalwa`js alg

    gnsagvalwa`js cf wej fzlowncl,

    Wyanljg wc bjayl kcyj aiczw wej `zjsw alg ens

    iaom`yczlg,

    Nlwj`yawj wej nlfcykawncl penoe ns yjojnvjg

    weycz`e wczoe xcnlws,

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    NWO Kazy~a _ejyawcl

    Fnjbg sjbbnl`" Bc~abw~ xyc`yaks" Yjsjyvawncl

    s~swjks" Pji & Oabb ojlwjys ayj wej kadcy

    sczyojs cf gawaiasj gjvjbcxkjlw,

    ?:"888 kjkijys nl nws gawaiasj

    Kala`jkjlw cf wejny gawaiasj as al assjw,

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    NWO Pjbockj @yczx

    NWO ecwjbs swjxxjg nlwc wej ecsxnwabnw~ nlgzswy~

    nl 1>0: alg ayj clj cf wej kcsw zxocknl`

    ecwjb oeanls nl nws obass,

    Lakaswj+Lcicg~ `nvjs ~cz Nlgna bnmj pj gc,

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    Gnswnlownvj iyalgs

    NWO Ecwjbs

    Pjbockj Ecwjbs

    Fcywzlj Ecwjbs alg Yjscyws

    Pjbockj Ejynwa`j

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    Cijycn @yczx cf Ecwjbs

    Xba~jg a bjagnl` ycbj nl wej `ycpwe cf wej

    ecwjb nlgzswy~ nl Nlgna,

    Bay`jsw oeanl cf bzuzy~ ecwjbs pnwe ?8 ecwjbs nl> oczlwynjs

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    OYK Nlnwnawnvjs

    Wcx Wej Cijycn Xbzs

    Oclljowncls Wej Iccmjys Xyc`yak

    Fccg Fjswnvabs

    Wnj Zxs

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    Wad @yczx cf Ecwjbs

    Wad Nlljy Onyobj

    Wad Jxnozyj Xbal

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    _

    akxbj Xbal

    OYK _cfwpayj

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    A OYK Kcgjb

    @zjsw Yjoc`lnwncl

    Nlongjlw Wyaomnl`

    Yaxng Yjsxclsj

    Nkxycvjkjlw Alab~sns

    @zjsw Ockkjlw Oayg Wyaomnl`

    Yjbawnclsenx Kaymjwnl` Faonbnwnjs Kanlwanljloj

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    Gawaiasj

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    OYK Gawaiasj

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    @zjsw Yjoc`lnwncl

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    Xjysclabntjg _jyvnojs

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    Wealm ^cz