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CRM Evolutiion BPMonline
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Transcript of CRM Evolutiion BPMonline
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Engaging Interface: Demand More from Your CRM
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Who We Are
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BPMonline: Company Overview
• Established: 2002
• Platform: BPMonline
• Employees: 400+
• Customers: 5000+
• Users: 300 000+
• Channel Partners: 250+
• Headquarter: London
• Development Centre: Kiev
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2012: BPMonline is named a Customer Service Rising Star (by CRM Magazine)
2012, 2013: BPMonline is included in ‘CRM Watchlist 2012’ , ‘CRM Watchlist 2013’
2013: BPMonline is named the winner of the European IT & Software Excellence Awards 2013
2013: BPMonline CRM is a recipient of the CRM Excellence Award (presented by CUSTOMER magazine)
2013: BPMonline CRM is selected by ISM Inc. as a Top 15 CRM Software Award winner
Awards
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Why We’re Here
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New Customers
Business Growth
• Banking & Finance - 36%
• Professional Services - 20%
• Retail & Wholesale - 18%
• Telecoms - 13%
• Construction - 3%
• Power Industry - 3%
• Transportation - 2%
• Health Care - 2%
• Manufacturing - 1%
• Education - 1%
• Other - 1%
New Seats
Industries
Jan-13 Jun-13
5 000
5 475
Jan-13 Jun-13
Jan-13 Jun-13
300 000
346 900
Jan-13 Jun-13
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Expansion
BPMonline is the world’s fastest growing CRM Vendor
• Customers in Europe, Asia and Latin America
• Dynamically entering the US market
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What We Offer
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=Industry Tailored
BPM + CRM
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BPM + CRM Value
• Drive innovations
• Boost implementation of best
practices
• Streamline internal communication
• Improve customer experience
• Automate routine, time consuming
tasks
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Product Portfolio
Flagship Solutions
• BPMonline CRM
• BPMonline XRM
• BPMonline Service Desk
• BPMonline Agent Desktop
• BPMonline Mobile CRM
Vertical Solutions
• BPMonline Bank
• BPMonline Realty
• BPMonline Loyalty
• BPMonline FMCG
• BPMonline Cargo
• BPMonline Telecom
• BPMonline Legal
• BPMonline Pharma
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Simple + Smart = Success
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BPM Features
Process Management Cycle• Modeling
• Execution
• Monitoring
WYSIWYE Business Process Designer• Create and execute
processes on-the-fly
• Optimize processes in a consistent way
• Use standard processes as a foundation
• Leverage all the BPMN 2.0 benefits
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BPM Features
Automation of All the CRM Processes!
• Customer Acquisition
• Customer Development
• Marketing Management
• Customer Lifecycle Management
• Cross Sales
• Incident Management
• Documents Approval
• Knowledge Base Management
• etc.
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Engaging interface.You’ll love the way it keeps
you focused on work!
v.7.0
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Consumer UI in Enterprise Software
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RIA
Pop-up windows
Drag & Drop
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Context-based interface
v.7.0
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Multi-device
v.7.0
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Command Line
v.7.0
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• Opening of the pages:“Open Contact: Jordan Anderson”
• Search:“Find Invoices. Payment date: current week”
• Adding new records:“Add a Task: Call client. Start: Today, 12.00 pm; Client: ITbiz Asset Management”
• Any other setting
Text Voice
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Community
v.7.1
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Gamification
v.7.1
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Thank you!
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UK phone: +44 (20) 3384 00 40 USA phone: +1 (917) 383 27 70Development Center: +38 (044) 496 24 50
Portland House, Bressenden Place,London SW1E 5RS