Crm at Pizza Hut m617

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    1958 Frank and Dan Carney open the firstPizza Hut in Wichita, Kansas

    1972 - 1000 restaurants are open throughout

    the USA 1973 - Pizza Hut went international.

    1977 - PepsiCo bought Pizza Hut.

    1982 - JV between PepsiCo and Whitbread

    1997 - Pepsi Moved aside for Drinks andTricon Global Came into motion.

    2002 - Tricon Global became YUM! Brands Inc.

    2006 WB sold their share of the JV to Yum!

    2008 - Bought Godfather's Pizza in Ireland

    with 28 stores.

    HISTORY

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    To be the best pizza for every pizza occasion

    Alone we are delicious, Together we are

    YUM!

    We are P.E.A.R.L.S PASSION for excellence in Doing everything EXECUTE with positive energy and need ACCOUNTABLE for growth in customer satisfaction RECOGNIZE the achievement of others and have fun doing

    it LISTEN and more importantly, respond to the voice of the

    customer.

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    MARKETING STRATEGY

    Pizza Huts Says:We want to satisfy our customer by offering themThe Best.

    Be C.H.A.M.P.S(Cleanliness, Hospitality, Accuracy, Maintenance,Product quality and Speed)

    You will Find 3Fs at Pizza Hut( Fun, Friendly and Familiarity)

    http://g/ADEEL%20FAYYAZ/Desktop/New%20Folder%20(5)/pizza%20hut%20project/restaurant/
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    CRM@PIZZA HUT

    1. PIZZA HUT GIFT CARD

    2. ONLINE ORDER

    3. REMOVAL OF TRANS FATS

    4. NEW CHILDREN'S MENU5. STAFF TIPS

    6. PIZZA HUT GOES VOIP

    7. RETENTION AND REWARD

    8. THE OFFER9. WITH AXIS BANK DEBIT CARD

    10.WITH CITIBANK DEBIT CARD-1/2 PRICE WEDNESDAY

    BUY ANY MEDIUM OR FAMILY PIZZA AND GET THE2ND PIZZA AT HALF THE PRICE.

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    Walking the Talk" with YUM!

    Leadership Principles Customer Focus - We listen and respond to the voice of the customer.

    Belief in People - We believe in people, trusts in positive intentions,encourage ideas from everyone and actively develop a workforce that isdiverse in style and background.

    Recognition - We find reasons to celebrate the achievements of othersand have fun doing it.

    Coaching and Support - We coach and support each other.

    Accountability - We do what we say, we are accountable, we act like

    owners. Excellence - We take pride in our work and have a passion for excellence.

    Positive Energy - We execute with positive energy and intensity...we hatebureaucracy and all the nonsense that comes with it.

    Teamwork - We practice team together, team apart.

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