CRITICAL THINKING WORKSHOP - vantiv.com local business owners succeed Through the Vantiv Advantage...

© 2018 Vantiv, LLC. All rights reserved.

CRITICAL THINKING WORKSHOP: Build Your Business Backbone in 6 Steps

Audio: Please connect to audio through your computer. Phone line not required.

Submit questions through WebEx “Q&A”

Webinar will begin at 2pm ET

Helping local business owners succeed Through the Vantiv Advantage program, we provide industry and product information, and business tools and resources to help you secure and grow your businesses.

Global leadership

#1 U.K. Payments

Partner

#1 U.S. Merchant

Acquirer

#1 U.S. Pin Debit

Acquirer

#1 Int’l Payments

Acquirer

Became No. 1 through product innovation and focusing on high-growth verticals and

emerging markets.

Became No. 1 by leveraging its scale and driving growth through its channel partners, acquisitions and comprehensive product suite.

• Critical Thinking in 6 Steps

• Exercise

• Resources

• Q&A

AGENDA

Vantiv Confidential and Proprietary – For Recipient’s Use Only

5 © 2018 Vantiv, LLC. All rights reserved.

Use Critical Thinking whenever you are faced with a problem that needs to be solved or a situation that needs to be planned for.

• Critical Thinking helps you break big problems down into smaller, more manageable ones.

• Critical Thinking helps you avoid making decisions based on emotions, low information or overconfidence.

Critical Thinking Workshop 6 steps to building your business

6 © 2016 Vantiv, LLC. All rights reserved. 2/20/2018

Learn to use your brain power.

problem solving in business.

Critical thinking is the key to creative

Richard Branson

© 2018 Vantiv, LLC. All rights reserved. 7

Speaker: Jim Roddy Vantiv's PaymentsEdge Business Advisor Author of Hire Like You Just Beat Cancer

Host: Kim Piper Merchant Program,

SMB Strategy

Today’s Speakers



Fully understand the best practices.

Fully understand the situation.

Clearly define the desired outcomes.

Detail your action plan.

Evaluate your plan.

Develop a contingency plan.


Fully understand the best practices. • Company philosophies/principles

• Company documents

• Research (books, magazines, websites, podcasts,

white papers)

• Experience of your co-workers

• Your own life experience



Fully understand the situation. • Research (online, offline)

• Ask questions

• Co-worker conversations

• CRM data

• Knowledge of products and services




• Clear, specific, measureable outcomes are best

• Business Outcomes

• Emotional Outcomes



Business Outcomes • What is to be accomplished?

• What are you trying to get done?

Emotional Outcomes • What is to be accomplished in order to leave them

feeling a certain way?

• How do you want them to feel?




• What

• Who

• When



Recommended Reading • Execution: The Discipline of

Getting Things Done

• Ownership Thinking

• It’s Your Ship: Management

Techniques from the Best Damn

Ship in the Navy



Evaluate your plan. • Review your action plan in the order it will

probably be executed

• Be skeptical and obviate

• Ask yourself if this plan will achieve your intended

outcomes

• Adjust your plan as needed




• Assume parts of your original plan won’t work

• What will you do if the plan does not achieve the

desired outcome?

• Ask yourself again, “Will this plan achieve my

intended outcomes?”



Recommended Reading

• Getting To Plan B

• Decisive: How to Make Better

Choices in Life and Work

[email protected]

Google “Roddy’s Recommended Reading”


22 © 2016 Vantiv, LLC. All rights reserved. 2/20/2018

Let’s try an exercise


A – Expand your team

B – Hire an employee

C – Fire an employee

D – Purchase an expensive new product/service

E – Select a new office/store location

F – Easing tensions in North Korea








Evaluate your plan.


OTHER RESOURCES Advantage Site vantiv.com/hellomerchant

Recording, Exercise & Article bit.ly/vantivwebinar

Hire Like You Just Beat Cancer HireLikeYouJustBeatCancer.com

Vantiv Confidential and Proprietary – For Recipient’s Use Only

Jim Roddy, Business Advisor

[email protected] 814.520.6342, @Jim_Roddy

Q&A Please submit questions through “Q&A”

We would appreciate you responding to the survey after the call

THANK YOU

CRITICAL THINKING WORKSHOP - vantiv.com local business owners succeed Through the Vantiv Advantage...

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