CrewFactors pres wats 2016_genr

PowerPoint Presentation

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Accelerating CRM training in Digital Natives

Conor Mc Kenna, CoFounder & CEOWATS Orlando - 20th April 2016

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Running order

About usCommunication and coordination skills so what?Digital Natives todayRole of mobile in training Case Study from a flight training academySample CRM task Cadet feedback


Speech data was collated and scored from operational flights, simulator training and serious games.

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About us

Mobile Virtual Simulator Communication training tools that are data driven.


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Generating behavioural data from speech

Training data repository


Delivering CRM training faster and more efficiently

Recently qualified First officers display their CRM proficiency at Dublin pilots careers fair - Feb 2016 -


Communication skills in aviationso what?

9https://www.youtube.com/watch?v=1NDqZy4deDI

Digital Natives are older than you think!

The termdigital nativewas coined and popularized by education consultant [Prensky] in his 2001 article entitledDigital Natives, DigitalImmigrants, in which he relates the contemporary decline in American education to educators' failure to understand the needs of modern students.


What role do mobile apps have in your training & operations?


What are you trying to say Jack? Thats Better

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The information contained in this document is confidential and may be privileged.

It is strictly prohibited to copy, distribute, forward, publish, disclose, communicate to a 3rd party, or otherwise use the information in this document without the express permission of the author. CrewFactors Insights Day ReportClient: N/DAirline trainees: N/DTraining Date: 15th MarchNumber of trainees: 20CrewFactors Grade: moderate/good Training Objective; assess and coach effective team communication skills.


Training Room Set up

COMMUNICATIONLEADERSHIPADAPTABILITYTEAMWORKRESILIENCE

ADVOCACY iPod touch and CrewFactors PRO app used to run training sessions CrewFactors PRO obtains a range of behavioural data from speech communication. This data empowers instructors to deliver advanced non-technical skills insights and coachingLapel mic recording speech communication CRM tasks from CrewFactors gamehub (offline or online versions)


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Standards Dashboard - Ab Initio cadet pilots (non-native English speakers at month 2 of 14 months)

TEAMComms Balance Speak/Listen OverlapCrewFactors Grade

A10.4552/4839/6121%moderateB10.5613/8740/6019%moderate/unsatisC10.5652/4839/6125%GoodD10.6044/5648/5232%GoodE10.6460/4051/4922%GoodF10.5171/2943/5720%moderate/unsatisG10.6830/7055/4530%GoodH10.2558/4251/4926%unsatisfactoryJ10.3157/4353/4726%unsatisfactoryK10.4660/4034/6618%moderate/unsatisGroup Median Score 0.52 Moderate/GoodOptimal 0.5950/5070/3020%Good


Sample task from CrewFactors GameHub


Focus on communication, teamwork and decison making.


GROUP DEBRIEF NOTES Ab Initio pilot group. Non-native speakers (2months into 14 month programme)

Be heard.speak up .project your voice ! Use the language of a team . Us, We .not IConsider a plan/strategy at the outset.how to solve the problem. e.g. DODAR (Diagnose, options, decide, action, results.)Ambiguity get comfortable with the idea that you cannot train for every scenario. Newsflash. you may not know everything. Learn to ask your team mate. You are in a team. Be more direct .know the difference between social and work communication style. Theres a difference. Its ok to be focused, professional, show urgency.


Cadet feedback (from 30min training exercise with CRMI using GameHub task)

82% would recommend the training experience to a friend or colleague92% found the performance metrics helped them understand their own non-technical skills.100% would like to track their non-technical skills performance during pilot training. 67% would use online multi-player serious games to practice their non-technical skills.90% learned about their personal communication style and where they may need to improve. 100% agreed the training environment was engaging and enjoyable.Key skills used during task; #1 Communication, #2 Decision making, #3 Teamwork, #4 Leadership.92% are more aware of how to communicate effectively and work in teams.


Thank you

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CrewFactors pres wats 2016_genr

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