Credit Card Terms & Conditions

1. Definitions

1.1 Application/instruction/request means any request,instructions or application made by theCardmember through, including but not limitedto, submission of an application on the format asprescribed by the Bank, facsimile message,telephone call, email, electronic message sentvia cellular telephone and/or any other means ofcommunication for issuance of the card and/orfor any facility(ies)/service(s) offered by the Bank,including but not restricted to, Balance TransferFacility, availing LITE Plan, payments to thirdparties or conducting/execution of any transactionin relation to the arrangements made hereunder.

1.2 ATM means an automated teller machine or anycard operated machine or device, whetherbelonging to the Bank or other participating banksor financial institutions or concerns, or to the Visaor MasterCard global ATM Network, or the affiliatednetworks thereof, as the case may be, whichaccepts the Card.

1.3 Authorized Signatory means the Card member.1.4 Balance means the total balance outstanding on

the Card Account according to the Bank's records,on the date the Statement of Account is issuedincluding all charges and liabilities.

1.5 Bank means United Bank Limited.1.6 Balance Transfer Facility means the service

provided by the Bank to the Cardmember and/orthe Supplementary Cardmember to transfer tothe Card Account his/her outstandings with anyother bank.

1.7 Card means the VISA/MasterCard issued by theBank to the Cardmember and includesSupplementary Card and subsequently issuedReplacement Cards.

1.8 Galleria means a special type of VISA/MasterCardissued by the Bank to the Cardmember, containingthe desired picture of the Cardmember on it andincludes Supplementary Card and subsequentlyissued replacement Cards.

1.9 Cardmember means the original person,excluding any Supplementary Cardmember whois issued a Card and for whom the Card Accountis first opened by the Bank.

1.10 Card Account means the VISA/MasterCardCredit Card account opened by the Bank for thepurpose of entering debits incurred by or for theaccount of, and credits received by or for theCardmember and Supplementary Cardmembers,if any, under these Terms and Conditions andincludes, without limitation, all debits incurredresulting from any Cash Advances, chargesand/or services, arising out of or in connectionwith any Card Transaction or otherwise.

1.11 Cash Advance means any amount provided tothe Cardmember and/or SupplementaryCardmember by the Bank or participating bankin cash.

1.12 Card Transaction means any Cash Advance orthe amount charged by the Bank or any Merchantfor any goods, services, benefits, or reservationobtained by the use of the Card or the Cardnumbers or the PIN or in other manner by theCardmember and /o r Supp lementaryCardmember, including without limitation, mail,facsimile orders or reservation authorized orpurported to have been authorized or made bythe Cardmember and/or SupplementaryCardmember, regardless of whether a sales orCash Advance or other voucher or form is signedby the Cardmember.

1.13 Charges mean the total debit balanceoutstanding on the Card Account and payableby the Cardmember to the Bank, according tothe Bank's records on the date of issue of theStatement of Account including the fees, chargesset out in clause 7.11, any purchases chargedand all amounts payable by the Cardmember inrelation to the Cash Advances and/or servicesand or any other matter, arising from the issueor use of the Card and includes, without limitation,al l Card Transactions and costs anddisbursements in connection therewith.

1.14 Credit Limit means the maximum outstanding

balance permitted by the Bank in the CardAccount and notified to the Cardmember fromtime to time.

1.15 Expiry Date means the date of expiry specifiedby the Bank on the Card.

1.16 Liabilities mean any or all amounts payablewhatsoever by the Cardmember to the Bankpursuant hereto (other than Charges) includingevery type of exchange or other premium, fees,imports, duties and levies of whatsoever kindand/or amounts such as minimum payment fees,delayed payment fees, cash advance fees, stampduties, excise or other taxes on provision ofadvances or credit or finance or otherwise andlosses incurred or sustained by the Bank, if any,arising or resulting from any governmentalactions or policies which effectively preventrepayment of foreign currency Charges of theCardmember and /o r Supp lementaryCardmember and further including, withoutlimitation, fines, costs, expenses, damages(liquidated or otherwise) and legal costs anddisbursements charged or incurred in connectionwith application and/or enhancement hereof.

1.17 LITE PLAN means the option available to theCardmember under the LITE Plan Terms andConditions.

1.18 Merchant means any retail and service outletsthat have entered into a written agreement toaccept credit cards (VISA or MasterCard) in thepayment or reservation of goods and services.

1.19 Minimum Payment Amount means either [5%]of the Balance or a minimum payment amountthat the Bank may specify in the applicableStatement of Account.

1.20 Month means calendar month.1.21 Payment Due Date means the date specified in

the Statement of Account by which date,Payment of the Balance or at least the MinimumPayment Amount is to be made to the Bank.

1.22 PIN means the Personal Identification Numberissued to the Cardmember and SupplementaryCardmember (if applicable) to enable Card useat authorized ATM terminals, displaying the

scheme logo for a Cash Advance.1.23 Rupee means Pakistan Rupee for the purpose

of these Terms and Conditions.1.24 Schedule of Charges means the document

prescribing services fee(s), charges and otherfee(s) applicable to including but not limited tothe Cardmembers and the said schedule is alsoavailable at the bank branches and website ofthe bank. The Schedule of Charges shall forma part of the Terms and Conditions and may beamended or modified by the Bank at its solediscretion.

1.25 Service Fee means fee as determined by theBank and prescribed in the Schedule of Chargesand payable by the Cardmember on theoutstanding Liabilities and other amounts inrelation to the Card Account. The Bank shallhave the right to change the rate of the ServiceFee by giving a notice to the Cardmember.

1.26 Statement of Account means the Bank's monthlyor other periodic statement of account sent tothe Cardmember showing particulars of theBalance incurred by and/or for the account ofthe Cardmember and any SupplementaryCardmember and payable to the Bank.

1.27 Supplementary Card means the Card issued bythe Bank to the Supplementary Cardmember atthe request of the Cardmember.

1.28 Supplementary Cardmember means the personto whom the Supplementary Card has beenissued by the Bank, at the request of theCardmember.

1.29 Terms and Conditions means these Credit CardTerms & Conditions.

1.30 Validity Date means the date of validity specifiedby the Bank on the Card.

1.31 You First Phone Banking means the 24 hourCustomer service telephone number for theCardmembers.

1.32 UBL Net Banking means the Internet BankingFacility provided to the Cardmembers.

1.33 SMS Alerts means the service avialble to theCardmember under the SMS Alerts ServiceTerms and Conditions

2. Collection of the Card

2.1 The Card shall be collected by the Cardmemberfrom the Bank or couriered to the Cardmemberat the discretion of the Bank (pursuant to suchconditions as are or may be specified by theBank).

2.2 The Card must be signed by the Cardmemberand/or Supplementary Cardmember as the casemay be, immediately on receipt thereof in thespace provided for signature.

2.3 In order to activate the Card, the Cardmemberand/or Supplementary Cardmember shall, uponreceiving the Card, communicate to the Banktheir agreement to activate the Card by callingUBL Contact Center.

2.4 In the event of the Card being sent by courier,the same shall be at the sole risk of theCardmember. All renewed and replaced Cardsthereafter will be sent by courier to theCardmember's last known billing address, at thesole risk of Cardmember.

2.5 The Cardmember agrees to ensure that eachSupplementary Cardmember reads andunderstands the Terms and Conditions andSchedule of Charges and amendments theretomade from time to time as the Cardmember isliable for the use of the Supplementary Card bythe Supplementary Cardmember and thecharges and liabilities arising there by on theCard Account.

2.6 The Cardmember shall be responsible for thesafe custody of the Card and shall ensure thesame in case of the Supplementary Card. Anyloss, theft of the Card or handling of the Cardby an unauthorized person in any manner shallbe the exclusive responsibil i ty of theCardmember under the Terms and Conditions.

2.7 (a) Neither the Cardmember nor theSupplementary Cardmember shall either usethe Card or allow any third party to use the Cardor the Supplementary Card for any purpose oftransaction prohibited by law or otherwise which

shall include, without limitation, gambling theCardmember is liable for the use of theSupplementary Card by the SupplementaryCardmember and the Charges and Liabilitiesarising there by on the Card Account and theBank in its sole discretion may decline suchtransactions which shall without limitation includesuch transactions carried out through the Internetor any other way.(b) In the event that the Cardmember or aSupplementary Cardmember either uses theCard or the Supplementary Card or allows anythird party to use the Card or the SupplementaryCard for any purpose or transaction prohibitedby law or otherwise as indicated in clause 2.7(a)above then the Cardmember, the SupplementaryCardmember or the third party, as the case maybe, who used either the Card or theSupplementary Card for any purpose oftransaction prohibited by law shall be exclusivelyresponsible/liable under the law for using theCard or the Supplementary Card for anypurpose/transaction prohibited by law. The Bankshall have no liability/responsibility of whatsoevernature and howsoever arising on account ofeither the Card or the Supplementary Card beingused for a purpose/transaction prohibited by lawor otherwise. In the event that the Bank shallincur any loss, damage or expense as a resultof either the Card or the Supplementary Cardbeing used for any purpose or transactionprohibited by law or otherwise then theCardmember and/or the SupplementaryCardmember shall immediately reimburse theBank for the full amount of the aforesaid loss,damage or expense.

2.8 The Bank shall have the right to refuse toauthorize any Card Transaction without assigningany reason therefore. Further the Bank shall beentitled to stop providing services and facilitiesto the Cardmember in any city or country. It shallbe the Cardmember's responsibility to informthe Bank prior to undertaking any foreign travel,to check whether the Bank is providing services

regarding the Card in the particular country(ies)where he or she intends to visit.

2.9 The Cardmember declares that variousfacility(ies) availed in his or her own name fromother banks is neither in excess of Rs.1,000,000/- nor shall it be in excess of Rs.1,000,000/- at any time in future and shall furtherprovide any documentation or personal detailsto the Bank as and when requested by the Bank.

3. Restriction in Use of the Card/CardmemberParticulars

3.1 The Card is not transferable and no person otherthan the Cardmember (or any duly authorizedSupplementary Cardmember) is permitted andthe Cardmember will not permit any other personto use the Card for Charges and/or CardTransactions or for identification or for any otherpurpose. The Cardmember will not use the Cardafter the Expiry Date as embossed on the card.

3.2 The Cardmember shall be exclusively liable forall Charges and Liabilities (including the chargesand liabilities of Supplementary Cardmember)and any other costs and expenses and it isagreed that the Card may only be used by theCardmember for any approved SupplementaryCardmember.(a) For Card Transaction authorized by the Bank.(b) To obtain the facilities, benefits and servicesmade available by the Bank or any Merchantfrom time to time, and(c) Within the Credit Limit permitted by the Bankunless the Bank's prior approval is obtained.

3.3 Notwithstanding that the Cardmember's CreditLimit has or has not exhausted, the Bank shall,keeping in view the nature and performance ofthe Customer, as it may deem appropriate andwithout notice or any liability to the Cardmember,the Supplementary Cardmember or any otherparty, refuse to authorize any Card Transaction

3.4 The Cardmember and the SupplementaryCardmember shall respectively notify the Bankof any charge or imminent change in anyparticulars stated in the Application for the Card

or other information provided to the Bank(including any name change) and respectivelyagree to provide any other information orparticulars if requested by the Bank at any time.

3.5 The Cardmember shall not use the Card for anyother purpose other than that specified in theseTerms and Conditions. The Cardmember’ssignature on the Card is evidence that theCardmember has agreed to the Terms andConditions contained herein.

4. Galleria - My Picture Card

The Cardmember hereby affirms that in casehe/she opts for Galleria; he/she will comply withthe fol lowing Terms and Condit ions.

4.1 The Cardmember shall submit the image thathe/she chooses within 24 hours from the timeof submission of his/her Galleria application byany one of the following channels:

Image upload through UBL websiteImage chosen from the picture catalogueImage submission at KodakImage submission through the UBL sales

representative4.2. If UBL does not receive the image within the

above stipulated 24-hour period, UBL reservesthe right to print Galleria with the default imagechosen by UBL and the Cardmember shall bedeemed to have accepted such image and shallnot refuse to accept delivery of Galleria so printedby UBL.

4.3 If the Cardmember opts for a zodiac sign imageto be printed on Galleria, then that image willbe selected according to the Cardmember's dateof birth as specified on Galleria application form.

4.4 The Cardmember agrees not to submit anyimage which does not conform with the ImageGuidelines.

4.5 The image that the Cardmember provides toUBL shall be assumed by UBL to be eitherowned by him/her or that the Cardmember hasobtained requisite consent from the owner ofsuch image for use of the same. The

Cardmember confirms that UBL shall be entitledto store, modify, copy or use the image forGalleria. UBL shall also be entitled to share theimage with its representatives for the purposeof printing the image on Galleria.

4.6 UBL may, in its sole discretion, at any time,require the Cardmember to produce evidenceof the owner's consent or of his/her ownershipof the image.

4.7 UBL reserves the unfettered right to accept orreject the image that the Cardmember submitsfor use on Galleria.

4.8 The Cardmember understands that in casehis/her card is rejected due to non-compliancewith the Image Guidelines, UBL reservesthe right to print his/her Credit Card with thedefault image chosen by UBL and theCardmember shall be deemed to have acceptedsuch image and shall not refuse to acceptdelivery of Galleria so printed by UBL.

4.9 The Cardmember hereby indemnifies UBL andholds it harmless against any claims arising fromor loss suffered by UBL as a result of the imagechosen by him/her being used on Galleria or instoring, modifying, copying or using the image.

4.10 The Cardmember agrees that UBL shall not beresponsible for the quality of the image on his/herGalleria.

4.11 If the Cardmember requires a replacementGalleria, a new card may be issued by UBLusing the same image used on theCardmember's previous Galleria or he/she cansubmit another image to be used thereon. TheCardmember agrees to pay UBL a fee for thereplacement of his/her Galleria in accordancewith UBL's prevailing Schedule of Charges, ashave been communicated to him/her.

4.12 The Cardmember understands and agrees thatUBL reserves the right to decline any imageprovided by him/her for use on Galleria, withoutassigning any reason for doing so.

4.13 The Cardmember understands and agrees thatthe Galleria shall always remain the property ofUBL and he/she agrees to return it if asked by

UBL.The Cardmember hereby agrees that theseTerms and Conditions may be varied by UBL atany time without any notice of such changes.The Cardmember further agrees that theseTerms and Conditions (as may be changed byUBL from time to time) shall be binding onhim/her and the Supplementary Cardholder(s).

*Zodiac Signs will be according to the followingdate bands:(Aries March 21-April 20)(TaurusApril 21-May 21)(Gemini May 22-June21)(Cancer June 22-July 22)(Leo July 23-August21)(Virgo August 22-September 23)(LibraSeptember 24-October 23)(Scorpio October 24-November 22)(Sagittarius November 23-December 22)(Capricorn December 23-January20)( Aquarius January 21-February 19)(PiscesFebruary 20-March 20)

5. Image Guidelines

There are certain restrictions on the type of imagethat the Cardmember can place on his/her creditcard. The criteria for the type of image that can beused may be changed by UBL at any time.

Black and white pictures may not be used. Alsoimages of poor quality and low-resolution shall notbe accepted.If the Cardmember is uploading his/her own favoritepicture from the UBL website, please ensure thathis/her picture has the following dimensions.

Dimension: (greater than or equal to) width: 1014 pixels; height: 666 pixelsFile Size: less than 3MB

The image that the Cardmember selects for useon Galleria must conform to the criteria set outbelow:UBL will not accept any image that contains theappearance of the following subjects in theforeground or background of the image or designof the photograph and nor shall the Cardmember

wear any apparel with any such images, writingsor designs:

Trademarks, logos, slogans, the name of any company (whether local or foreign), including, abbreviations and acronyms, depiction of

copyrighted material or brands.Advertising or promotional material relating to

branded products.Celebrities such as actors, musicians, athletes,politicians or cartoons.Phone numbers, addresses, URL addresses,

account or Personal Identification Numbers (PIN) to whomsoever belonging.Provocative, indecent, violent or other offensivecontent or pictures.Profanity or obscenities.Images that could be perceived as violent, including those inducing hatred or depicting and enticing cruelty to humans or animals.People conducting or involving themselves in

criminal or illegal activities, including gambling.Libelous, defamatory, sexually explicit, or othercontent that the Bank shall deem offensive, including discrimination, "hate speech," or depiction of socially unacceptable groups (gangs).Racial/prejudicial or discriminatory subject matter.Images which show illegal or anti-social behavior.Culturally insensitive images.Images which display the opinions or beliefs of political, religious or socially unacceptable groups.Downloaded Internet images or images not owned by you, including photographs, cartoonsetc.Reference to major sporting events such as the Olympic Games.Any image of which someone else holds the copyright.Any trade name, symbol or trade mark that is

associated with any competitive brand of UBL Visa Credit Card.

6. The Card Account

6.1 The Bank shall debit to the Card Account allCharges and Liabilities and any other costs orexpenses incurred by the Bank for the accountof the Cardmember and SupplementaryCardmember and all loss or damage incurredor sustained by the Bank arising from or relatingto the issue or use of the Card (or any indemnityherein or otherwise given) or a breach of theseTerms and Conditions by the Cardmember and/orSupplementary Cardmember.

6.2 The Bank shall convert the amount of all non-US Dollar Charges (excluding any RupeeCharges) incurred or arising out of CardTransactions to US Dollars at the rate ofexchange applied by the Bank or internationalcard scheme for such purpose in accordancewith the applicable rules or business practice ofthe Bank, and the Cardmember andSupplementary Cardmember waive any and allrights to dispute or question any rate of exchangeso applied by the Bank.

6.3 The Bank shall convert the amount of all originaland/or converted US Dollar Charges (i.e. non-US Dollar Charges converted into US DollarCharges under clause 6.2) arising out of orrelating to a Card Transactions and Charges ofthe Cardmember and SupplementaryCardmember into Pakistani Rupees at the rateof exchange specified for such purpose inaccordance with the usual business practice ofthe Bank.

6.4 The Cardmembers shall be exclusively liable topay all amounts debited to the Card Account bythe Bank (as more particularly specified in clause7). The Bank shall also be entitled torevise/cancel the Credit Limit provided to theCardmembers at any time at the Bank's solediscretion.

6.5 The Cardmember hereby irrevocably authorizesand empowers the Bank to open such Rupeeand foreign currency account(s) as the Bank

may deem appropriate and the Cardmemberagrees, with respect to any Rupee and/or foreigncurrency account opened by the Bank on his orher behalf, that:6.5.1 The Cardmember will, upon receipt of thefirst Statement of Account, deposit such initialRupee and/or foreign currency balance as maybe prescribed by the Bank from time to time.6.5.2 No cheque books will be issued in respectthereof and the Cardmember will not be entitledto withdrawals of any credit balance therein butany such credit balance will be applied to offsetthe Cardmember's outstanding balance duringsubsequent billing periods.6.5.3 No profit or return of any type will be paid,or accrued upon, any credit balances maintainedin the Rupee and foreign currency account atany time.6.5.4 The Bank may at any time at its discretiondischarge its entire liability with respect to anysuch account by mailing to the Cardmember atthe address on file, its draft in the currency ofthe account(s) without recourse to the Bank asdrawer and payable to the order of theCardmember in the amount of the existing creditbalance in the accounts deducting there fromthe amounts of any claims that the Bank mayhave on such funds.6.5.5 All amounts standing to the credit Rupeeand/or of the foreign currency account (less anysum owing to the Bank) are payable solely atthe Bank in Pakistan and shall be governed byand subject to laws in effect from time to timein Pakistan. As used herein 'laws' include, butare not limited to, circulars, notifications,regulations and orders of the State Bank ofPakistan. Any credit balances in the Account(s)are not insured by the Deposit Protection Scheme(DPS) of UK, nor by federal Deposit InsuranceCorporation (FDIC) of the USA nor by any othercompany outside Pakistan.6.5.6 All the account(s) opened by theCardmember shall be governed by the termshereof.

6.6 The Cardmember hereby irrevocably authorizesthe Bank to effect debit to Card Account of theCardmember maintained with the Bank in orderto purchase foreign currency notes or otherallowed instruments on behalf of theCardmember to effect remittance, or to instructmoney exchanger to effect such remittances onbehalf of the Cardmember against payment ofequivalent Pak Rupee debi ted f romCardmember's Card Account together with allapplicable costs, as allowed by State Bank ofPakistan, for settlement of the foreign currencydues/outstanding balance of the Cardmember.In this regard the Cardmember also irrevocablyauthorizes the Bank to purchase or instruct topurchase foreign currency (instruments/cash)from the authorized money changers orequivalent currency exchange instruments asallowed by law and accordingly debit the localcurrency account of the Cardmember (at thesole risk, cost and expense of the Cardmember)in order to recover all outstanding Rupee andNon-Rupee Charges and Liabilities and all costsand expenses incurred in connection therewith.The Cardmember also irrevocably authorizesthe Bank to debit its Card Account and accountsmaintained with the Bank for handling fees,which the Bank deems appropriate, and mayimpose from time to time for such foreigncurrency handling.

7. Payment

7.1 The Bank shall every month send a Statementof Account to the Cardmember and theCardmember shall pay at least the MinimumPayment Amount stated therein by the PaymentDue Date. In the event that the Bank is unableto send a Statement of Account for any reason,the obligations of the Cardmember under theseTerms and Conditions to the Bank shall notcease and all applicable Charges and Liabilitiesand other costs and expenses payable underthese Terms and Conditions shall continue to

accrue and for the purpose of calculation andestablishment of the date on which the paymentis due, the Bank may select a date each monthas the Payment Due Date.7.1.1 If the Cardmember effects full payment ofthe Balance outstanding in the Card Account onor before the Payment Due Date, subject to thecollection of the required Service Fee and otherfees for Cash Advances payable under clause8.2 for the period covered by the relevantStatement of Account, the Bank will not chargeany Service Fees.7.1.2 If the Cardmember effects payment of anyamount less than the Balance then outstandingon or before the applicable Payment Due Date,the Cardmember agrees to pay a Service Feeor such other percentage as the Bank mayspecify from time to time of the Balance thenoutstanding in the Card Account until the amountis paid in full, as detailed in the Statement ofAccount to which such payment relates. Thesefees are more elaborated in the Schedule ofCharges of the Bank.7.1.3 If the Cardmember fails to effect paymentof at least the Minimum Payment Amount on orbefore the applicable Payment Due Date, inaddition to outstanding amounts then due andpayable, the Cardmember agrees to makepayment of the amount prescribed from time totime by the Bank in the Schedule of Charges.This will be in addition to all other chargesapplicable.7.1.4 If any payment falls due on a gazettedholiday (including Eid holidays), then the sameshall be paid by the Cardmember on a businessday immediately preceding such holiday as theBank does not have any system support forholidays due to sighting of the moon.

7.2 If the Cardmember fails to pay the MinimumPayment Amount in any previous Statement ofAccount by the Payment Due Date stated therein,then and without prejudice to the Bank's rightsand remedies, the Cardmember shall pay to theBank, in addition to paying the applicable

Minimum Payment Amount for the currentStatement of Account, all arrears in the MinimumPayment Amount payable for earlier periods,and any and all delayed payments, CashAdvance, over limit or other fees relating theretoand all other applicable costs and expenses bythe Payment Due Date specified in the currentStatement of Account. In the event theCardmember exceeds the Credit Limit withoutthat Bank's prior written approval, theCardmember will pay, on demand suchunauthorized excess over the Credit Limittogether with any costs and expenses in relationthereto.

7.3 All payments to be made by the Cardmembershall be in Rupees. Accordingly for non-RupeeCharges payable by the Cardmember, theCardmember hereby irrevocably authorizes theBank to effect debit to the foreign currencyaccount of the Cardmember maintained for thispurpose by the Bank and to appropriate theproceeds therein and/or to take such furtheraction whatsoever as the Bank deemsappropriate or necessary to fund such accountfor on behalf of the Cardmember by way ofpurchase of foreign currency from authorizedmoney changers and/or Foreign ExchangeBearer Certificates and/or equivalent currencyexchange instruments as allowed by law andaccordingly debit the relevant local currencyaccount of the Cardmember opened pursuantto clause 6.5 or otherwise (at the sole risk costand expense of the Cardmember) in order torecover all outstanding non-Rupee Charges andLiabilities and all costs and expenses incurredin connection therewith. In the event theGovernment of Pakistan declines to permitcontinued convertibility of Rupee currencythrough the services of authorized moneychangers by way of Foreign Exchange BearerCertificates at any time, the Cardmember agreesto make payment to the Bank in Rupees of allnon-Rupee Charges converted at such rate ofexchange as the Bank shall specify for thispurpose.

7.4 The Bank shall charge the Cardmember anddebit to the Card Account a Handling fee asdefined in the Schedule of Charges or such othersum as the Bank may impose from time to time.In addition to the amount payable by theCardmember, the Bank shall charge theCardmember and debit to the Card Account adishonored payment / returned cheque fee, if anycheque or other payment order/instruction issuedby the Cardmember or SupplementaryCardmember or any other party to the Bank isnot honored for any reason, whatsoever in relationto the payments for the current or otherStatements of Account. The following withoutlimitations shall be deemed dishonored payment(1) the Bank receives a cheque(s), draft(s) orother payment instrument(s) from theCardmember/Supplementary Cardmember orany third party which is not honored in full, or (2)the Cardmember, Supplementary Cardmemberor any other third party makes payment to theBank direct debit option and the debit to therelevant account with the Bank or any otherfinancial institution/bank is not honored in full dueto insufficient funds in the relevant account.However the payment of fee for amount fordishonored payment/return cheque shall notdischarge the Cardmember, SupplementaryCardmember, or their party from the liability underthe law for dishonor of the cheque issued byhim/her.

7.5 All payments received by the Bank from theCardmember may be applied in and towardspayments of unpaid fees, Cash Advances,Charges, Liabilities and other costs and expensesin previous or current Statement of Account insuch order of priority as the Bank may deemappropriate keeping in view the nature ofcustomer.

7.6 All amounts payable to the Bank, actual orcontingent, shall immediately become dueorpayable upon the death, insolvency or insanityof the Cardmember and/or Supplementary

Cardmember and the Card and /o rSupplementary Card shall return to the Bankcut into half and make the payment as requiredby the Bank. The Obligations of theCardmember/Supplementary Cardmember shallbind his/her/their heirs and successors withoutany objection or challenge.

7.7 The Bank shall be entitled, at its sole discretionand by way of notice, to demand return of theCard and/or immediate payment of all amountsoutstanding under the Card Account at any time,without any liability to the Bank.

7.8 The Bank shall only credit the Card Accountwith a refund in respect of a Card Transactionin accordance with its usual practice if and whenthe Bank receives such refund in Pakistan. Anyrefund, payment or credit to the Card Accountshall not be remitted to the Cardmember unlessotherwise decided by the Bank but shall beapplied towards the reduction of theCardmember's Charges or other Liabilitiesincurred and debited to the Card Account.

7.9 In the event of an attachment order over theCardmember's assets being issued, insolvencyor death, or upon demand by the Bank for anyreason whatsoever, or in the case of breach ofthese conditions, the Cardmember shall settlehis/her debit balances immediately. Thiscommitment shall bind heirs and successorswithout any object ion or chal lenge.

7.10 In the event of payment for purchase of a foreignairline ticket made through Card the amountbilled by the airline is treated as a foreigncurrency transaction. The transaction amount,billed by the airline in foreign currency, will besubject to all applicable rules and proceduresof the Bank for conversion of foreign currencyinto rupees, based on the exchange rate beingused by the Bank at the time of the conversion.

7.11 The following charges may be levied onCardmembers from time to time as per the ratesnotified either through the Schedule of Chargeswhich is available at all the Bank's branches, atthe Bank's website or by the Bank giving the

Cardmember due written notice of the same:Joining Fee Annual Fee Supplementary Annual Fee Service Fee (Retail and Cash)Cash Advance FeeLate Payment FeeReturned Cheque FeeOverlimit FeeCredit Protection Fee (Credit Guardian)Document Retrieval ChargesCash Payments Processing FeeStatement of Card Account on special requestfor a period earlier than 1 monthCheque/Cash Pickup FeeCard Replacement FeeUtility Bill Payment FeeForeign Transaction FeeAccount Maintenance FeeVisa/Master Card Arbitration Charges forDisputed TransactionsLITE Plan Service FeeLITE Plan Processing FeeLITE Plan Prepayment ChargesBalance Transfer Facility ChargesSMS Alert Fee

7.12 The Bank may, from time to time as it deemsfit in its absolute discretion, impose additionalfees, charges, etc. or amend any fees, chargesetc. upon giving the Cardmember due writtennotice of the same.

8. Cash Advance

8.1 If the Bank so approves, the Cardmember mayuse the Card to obtain Cash Advance up to themaximum cash advance limit decided by theBank, from time to time from participating bankcounters or Bank's own ATMs.

8.2 The Bank shall charge financial charges oneach Cash Advance from the date of each CashAdvance until the date of full payment at apercentage as financial charges per month or

such other rate as the Bank may determine fromtime to time as specified in the Schedule ofCharges. In addition, the Cardmember shallalso be liable to pay a Cash Advance fee pertransaction (or amount advised by the Bankfrom time to time) obtained from the Bank orother participating banks or financial institutionsor ATMs, which accept the Card.

9. Security

9.1 The Cardmember hereby hypothecates to theBank as continuing security for any and allCharges and Liabilities and other amountsoutstanding and payable by the Cardmemberto the Bank hereunder all present and futurehousehold goods owned by the Cardmemberincluding, without limitation, all consumerdurables and household furniture and fittings ofevery type and description, household and officeappliances, equipment such as Air conditioner,VCR, Refrigerator, Computers, Cars, Vehicles,Cash, Shares and other valuables etc.,(“hypothecated property”) and in the event ofnon-payment by the Cardmember of any andall Charges and/or Liabilities and/or amountspayable to the Bank pursuant to these Termsand Conditions, and repossess the hypothecatedproperty and, without any further notice to theCardmember, to effect sale of the same byprivate agreement or public auction, for suchamount or amounts and at such price or pricesas the Bank, in its sole discretion, shall deemsatisfactory. The Cardmember agrees to pay tothe Bank all the cost and expenses incurred inconnect ion wi th the enforcement ofhypothecation and shall be liable to the Bankfor the balance, if the proceeds of sale of thehypothecated property is deficient in satisfyingthe entire dues of the Bank. The Cardmemberhereby indemnifies the Bank from any and alllosses, claims and damages arising out of or inconnection with any Bank repossession and/orsale of the hypothecated property.

9.2 The Cardmember hereby assumes full liabilitiesas principal debtor for all amounts due andpayable to the Bank by the SupplementaryCardmember including every as well as all typesof Charges and Liabilities and all other costsand expenses payable by the SupplementaryCardmember to the Bank. The Cardmemberhereby agrees that the Bank may in its solediscretion, compound with and otherwise varyor release the obligations of the SupplementaryCardmember to the Bank without releasing,discharging and diminishing the liability of theCardmember to the Bank as guarantor for theCharges and Liabilities of the SupplementaryCardmember and further until the Cardmemberhas fully discharged his or her liability to theBank there under the Cardmember shall notclaim or prove in competition or be entitled toany set off or other right in respect of anypayment made to the Bank by the Cardmemberin respect of Charges and/or Liabilities of theSupplementary Cardmember.

10. Supplementary Card

10.1 The Bank may issue a Supplementary Card toa person(s) nominated by the Cardmember andapproved by the Bank. If a Card is issued to theSupplementary Cardmember, the Cardmembershall be exclusively liable to the Bank as principaldebtor for all Charges and/or Liabilities andother costs and expenses and incurred orpayable by the Cardmember and/or theSupplementary Cardmember. The Credit Limitassigned to the Cardmember is inclusive of theCredit Limit of the Supplementary Cardmemberand the Cardmember and the SupplementaryCardmember shall not permit the total of theCharges incurred under or through theirrespective cards to exceed the said Credit Limit.

10.2 Any payment made by the Cardmember to theBank shall be allocated towards reduction ofthe debit balance in the Card Account inaccordance with clause 7.5, but the Cardmember

shall continue to remain liable for any outstandingpost-payment debit balance, if any, in the CardAccount.

10.3 The Cardmember and the SupplementaryCardmember accordingly agree and undertaketo ensure that the foreign currency balancesmaintained in their respective accounts willcover, at all times, the Credit Limit assigned totheir Card and the respective Charges incurredpursuant thereof.

10.4 The undertakings, liabilities and obligations ofthe Cardmember and the SupplementaryCardmember to the Bank and the Bank's rightof set-off which the Cardmember and theSupplementary Cardmember may have againsteach other. As provided in Clause 9.2 theCardmember shall be independently liable topay the Bank for all Charges and Liabilitiesincurred by the Supplementary Cardmember(notwithstanding any legal disability or incapacityof the Supplementary Cardmember which wouldotherwise preclude such liability). TheCardmember hereby indemnifies the Bankagainst any losses, damages, Liabilities, costsand expenses (whether legal or otherwise),incurred or suffered by the Bank by reason ofany disability or incapacity of the SupplementaryCardmember to make any required paymentspursuant hereto and / or any breach of theseTerms and Conditions by the SupplementaryCardmember.

11. PIN

11.1 The Bank may issue a PIN to the Cardmemberand/or Supplementary Cardmember for use atany Automated Teller Machines (ATMs), Pointof Sales (POS) or bank counter, which willaccept the Card. The Cardmember agrees that:11.1.1 The PIN may be sent by post/ courier tothe Cardmember and/or SupplementaryCardmember at his/her risk.11.1.2 The Cardmember and/or SupplementaryCardmember shall not disclose the PIN to any

person and shall take every reasonableprecaution to prevent disclosure of the PIN toany person, and11.1.3 Subject to clause 12.2 the Cardmembershall be fully liable to the Bank for all CardTransactions made with the PIN whether withor without the knowledge of the Cardmember.

11.2 The Cardmember shall not at anytime:11.2.1 Write or indicate the PIN on the Card orcarry the PIN with the Card whether the PIN isdisguised or not.11.2.2 Keep a record of the PIN or allow anyother person to see the PIN.

11.3 If the Cardmember fails to comply with thesecurity requirements contained in these Termsand Conditions, the Cardmember may incurliability for unauthorized use of the Card andthe Bank shall not be responsible for any suchunauthorized use of the Card.

12. Loss of Card/Disclosure of PIN

12.1 If the Card is lost or stolen or liable to be misusedor the Cardmember or the SupplementaryCardmember suspects that someone else mayhave discovered the PIN or security details, theCardmember or the SupplementaryCardmember must inform the Bank immediatelyby using the emergency 24-hour telephonenumber 111-825-888 (international telephonenumber +92-21- 32446949,) or any such numberas communicated by the Bank in writing. TheBank will then close/block the Card Account tostop use of the Card. The SupplementaryCardmember must as required by the Bank cutup and return the Card to the Bank. TheCardmember shall send within three (3) daysof informing the Bank by telephone, as above,to the Bank a written confirmation of the loss,theft, or misuse or disclosure together with suchparticulars thereof, including copy of relevantpolice report, as may be required by the Bank.

12.2 The Cardmember agrees that the Bank has theright to recover and the Cardmember shall be

responsible for and pay all Charges and/or CashAdvances before the closure/blocking of theCard Account/Card by the Bank pursuant toclause 12.1 above.

12.3 Any lost or stolen Card subsequently recoveredby the Cardmember shall immediately bereturned to the Bank without further use. TheCardmember shall not use the PIN after reportingany third party disclosure thereof to the Bank.

12.4 The Bank in its absolute discretion, may issuea replacement Card for any lost or stolen Cardon these Terms and Conditions or such otherTerms and Conditions as the Bank may deemfit.

12.5 If the Bank suspects fraud on the Cardmember'sCard it may cancel the card and send areplacement Card to the Cardmember and/orSupplementary Cardmember.

12.6 The Cardmember or SupplementaryCardmember shall not in any manner handoverthe Card to any third person and in such a case,without any prejudice to any other remediesavailable to the Bank, the Cardmember shallbe liable for all Charges and liabilities, CardTransactions, and/or Cash Advance as a resultthereof.

13. Termination

13.1 The Cardmember may, at any time, inform theBank of his/her intention to close the CardAccount and to terminate the use of all Cardsby giving prior notice in writing and returning allCards cut diagonally and destroying the chip tothe Bank. The Cardmember shall be liable forall Charges and Liabilities incurred up to thereceipt of the written notice and the Card Accountshall be closed only after full payment to theBank of all Charges and Liabilities and all costsand expenses in relation to the Card Account.

13.2 The Cardmember and/or the SupplementaryCardmember may, at any time, terminate theuse of any Supplementary Card by giving noticein writ ing and returning the relevant

Supplementary Card cut into half to the Bank.In such an event, the Cardmember shall continueto remain liable to the Bank for all Charges andLiabilities and all other costs and expenses inrelation thereto in accordance with the Termsand Conditions, except for the Charges andLiabilities incurred by the Cardmember andother Supplementary Cardmember (if any) afterthe Bank's receipt of the severed SupplementaryCard.

13.3 All Cards issued to or collected by theCardmember or any SupplementaryCardmember remains the property of the Bankat all times. The Bank may at any time, recalland cancel all or any Card(s), with or withoutgiving any prior notice to the Cardmember orSupplementary Cardmember. The Cardmemberand the Supplementary Cardmember shallimmediately after recall and cancellation by theBank, return such Card(s) cut in half anddestroying the chip to the Bank and make fullpayment of all Charges and Liabilities and allother costs and expenses in relation thereto.

13.4 If the use of all or any Card(s) is terminatedunder Clause 13.1 or Clause 13.3 all Chargesand Liabilities of the Cardmember and orSupplementary Cardmember whether actualand contingent shall become immediately dueand payable to the Bank. The Cardmemberand/or the Supplementary Cardmember shallbe fully liable to the Bank for all Charges andLiabilities until the Bank is in receipt of all Cardscut into half and full payment from theCardmember and/or the SupplementaryCardmember for all outstanding Charges andLiabilities and other costs and expenses inconnection therewith. The Bank shall not beliable to refund the annual membership feesand any part thereof to the Cardmember in theevent of termination of use of the Card(s) andthe relevant Card Account.

13.5 The Cardmember shall terminate the Card andCard Account according to the provisions of thisclause 13 in case he/she does not agree to any

of the Terms and Conditions subject to thecondition that all amounts accrued, due andpayable till the time of such termination shall bepaid to the Bank by Cardmember before suchtermination. However, continuation of use of theCard in any manner shall be deemed that theCardmember agrees and accept the Terms andConditions and shall remain responsible to fulfillhis/her obligations hereunder.

13.6 Without prejudice to the rights of the Bank underthe Terms and Conditions and applicable lawsif the Card is cancelled/terminated due to anydefault by the Cardmember in that event theunredeemed reward points shall also beterminated.

13.7 Telephone calls and personal visits to aCardmember in respect of collection of paymentsoutstanding hereunder will be made anytimebetween 9:00 am to 8:00 pm, Monday -Saturday.

14. Exclusion

14.1 The Bank is not liable for any loss or damagehowsoever incurred or suffered by theCardmember or Supplementary Cardmemberby reason of the Bank or a Merchant or otherparty refusing to allow a Card Transaction oraccept the Card or the Card numbers theCardmember or, the PIN or to extend or provideCash Advance up to the Credit Limit or at all.

14.2 The Bank is not liable, in any way, for the quality,quantity, sufficiency, acceptability of goodsand/or services reserved or purchased by theuse of the Card or Card numbers or for anysurcharge (additional amount) charged by theMerchant or for any breach or non-performanceof any Card Transaction by a Merchant. In theevent of any dispute between the Cardmemberand the Bank or any Merchant or any otherperson, the Cardmember's liability to the Bankshall not in any way be affected or reduced orsuspended by such dispute or any counter claimor right of set-off which the Cardmember may

have against such Merchant or other person.14.3 In the case of billed transaction disputed by

cardholder, temporary credit cannot be providedto the customers during investigation period.However, based on bank's discretion financialcredit may be extended on case to case basis.

14.4 The Bank is not liable, in any way, to theCardmember or Supplementary Cardmemberfor any loss or damage of whatever nature dueto or arising from any disruption or failure ordefect in any communication system or facilitiesor data processing system or transmission linkor due to or from any industrial or other disputeor any other thing or cause beyond the controlof the Bank.

14.5 The Cardmember and the SupplementaryCardmember hereby confirm that the CardTransaction executed and the Charges andLiabilities paid pursuant to these Terms andConditions are and will continue to be inaccordance with all applicable laws, regulations,rules, circulars, and directives as may beamended from time to time governing the useof credit cards for the time being in force inPakistan and further hereby indemnify the Bankfrom any fines, losses, and/or damages incurredor suffered by the Bank in the event ofcontravention of such laws, regulations, rules,circulars and/or directives by the Cardmemberand/or Supplementary Cardmember at any time.

15. Variation of Terms

15.1 The Bank may, from time to time and at anytime, change any of these Terms and Conditionsincluding, without limitation, the terms ofpayment, percentage rates, charges and feesand shall accordingly notify the Cardmemberby inclusion in the Statement of Account orotherwise. Such changes shall be effective fromany date specified by the Bank for suchmodification or, if contained in the Statement ofAccount, from the date of the Statement ofAccount.

15.2 Retention by the Cardmember of the Card afterthe Cardmember's receipt of any changes inthese Terms and Conditions pursuant to Clause15.1 shall constitute notice of the Cardmember'sacceptance of such amended Terms andConditions without reservation. In the event ofCardmember's non-acceptance of such Termsand Conditions as amended, the Cardmembermust immediately terminate the use of the Cardin accordance with clause 13.1 and 13.2otherwise the changed Terms and Conditionswill continue to apply.

16. Disclosure

The Cardmember and SupplementaryCardmember hereby irrevocably andunconditionally authorise the Bank to discloseany information relating to the Card Account,the use of the Card, the particulars and thefinancial affairs of any Cardmember to any thirdparty as the Bank deems fit in its absolutediscretion including without prejudice to thegenerality of the forgoing to any Merchant,participating bank, financial institution, creditinformation bureau(s) or any of the Bank'sbranches worldwide and related or affiliatedconcerns or any member of the InternationalVISA or MasterCard network as the case maybe or to any person or concern or authority asthe Bank may, in its sole discretion, deemappropriate.

17. Notices and Contacts

17.1 All Cards, PINs, notices, Statements of Account,demands or any other communications underthese Terms and Conditions (hereinaftercollectively called 'Communications') may bedelivered personally, via electronic channels orby courier or be sent by ordinary post to the lastknown bill ing or other address of theCardmember and such Communications shallbe deemed to have been served on the

Cardmember on the day of delivery, if deliveredby hand and on the next business day afterposting, if sent by courier. All Communicationsunder these Terms and Conditions sent to theCardmember shall be deemed to beCommunications sent also to the SupplementaryCardmember.

17.2 Any notice to be given by the Cardmember tothe Bank under these Conditions of Use shallbe given by registered post/courier/by hand withacknowledgement due.

17.3 Notwithstanding the aforesaid, the Bank shallbe entitled at its absolute discretion to rely andact on any notices, requests or instructionswhich are or purport to be from or given onbehalf of the Cardmember (whether or not theyare genuine or given with the Cardmember'sconsent or authority) and which are given orallyor otherwise communicated to the Bank otherthan as provided for aforesaid, and action onthe Bank's part pursuant to such notices,requests or instructions shall be binding on allC a r d m e m b e r s a n d S u p p l e m e n t a r yCardmembers and the bank shall not be liablefor any loss or damage incurred or suffered orsusta ined by any Cardmember andSupplementary Cardmembers as a result ofsuch action.

18. Indemnity

The Cardmember undertakes and agrees toindemnify the Bank and hold it harmless againstany loss, damage, liability, cost and expense(whether legal or otherwise) which the Bankmay incur by reason of these Terms andConditions or any breach thereof or theenforcement of the Bank's rights as hereinprovided (including any loss incurred or sufferedby the Bank in the event of any governmentalrestrictions imposed on payment by theCardmember in foreign currency by way of cashor through Foreign Exchange Bearer Certificatesor otherwise) except when such loss results

directly from any fraudulent act by any employeeof the Bank.Accordingly, all costs and expenses, includinglegal costs and disbursements of every expenseincurred by the Bank in enforcing or seeking toenforce or applying these Terms and Conditionsor otherwise, shall be debited to the CardAccount and shall be paid as Liabilities by theCardmember.

19. Right of Set-off

19.1 The Bank may, at any time and without noticeor liability in any way to the Cardmember orSupplementary Cardmember, combine orconsolidate any one or all accounts of theCardmember and/or Supp lementaryCardmember(s) with the Bank or any affiliate orSubsidiary (whether current or deposit or of anynature in whatever currency and whether inPakistan or elsewhere) and/or set-off or applyany money standing to the credit of any one orall of such account in or towards satisfaction ofthe outstanding balance of the Card Account.Where such combination, consolidation and/orset-off requires the conversion of one currencyinto another, the Bank shall be entitled to effectsuch conversion at such rate of exchangeprevailing on the day of such combination,consolidation and/or set-off as the Bank mayapply in accordance with the Bank's usualpractice in such connection and all exchangerisks, losses, premiums, commissions and otherBank charges shall be borne by theCardmember.

19.2 The Bank's right against the Cardmember and/orSupplementary Cardmember shall not bedetermined, affected, or prejudiced by, and allamounts payable to the Bank, actual orcontingent or joint or several, shall immediatelybecome due and payable upon the death of theCardmember and/or Supp lementaryCardmember.

19.3 The Bank's right to set-off and all transactions

authorized by the Cardmember and/orSupplementary Cardmember before their deathshall continue to subsist till the Bank is informedin writing about such death. Upon receiving thisinformation the Card and the Card Account willbe blocked for new transactions after receivingthis notice.

19.4 The Bank will not be obliged to allow anyoperation or withdrawal of any amount in theaccount of the Cardmember with the Bankexcept on the production of a SuccessionCertificate or other Court Order, from a court ofcompetent jurisdiction. The legal heirs will benotified of a debit balance in the Card Accountof the Cardmember with the Bank and shouldagree to the required adjustments in the CardAccount before release of the funds lying in anyother account of the Cardmember with the Bankin their favor by the Bank.

20. Waiver

The Bank may, at any time, waive eitherunconditionally or otherwise any of these Termsand Conditions or any default or breach of theCardmember provided that such waiver is givenin writing by the Bank and save aforesaid, nocondoning or excusing of and no neglect orforbearance on the part of the Bank of anydefault or breach of any of these Terms andConditions shall operate as a waiver shall beinferred from or implied by anything done or notdone by the Bank unless expressed in writingby the Bank. Any waiver shall operate only aswaiver of the particular matter to which it relatesand shall not operate as a waiver of subsequentbreach in any of the Terms and Conditions.

21. Full Force and Effects

These Terms and Conditions shall remain in fullforce from the signing of the application formand shall stay in effect until the Bankacknowledges receipt of all Cards cut in half

and full payment of all Cardmember andSupplementary Cardmember Charges andLiabilities and other costs and expenses relatingthereto.

22. Severance

Each of these Terms and Conditions shall beseverable and distinct from one another and if,at any time, any one or more of such Terms andConditions is or becomes invalid, illegal orunenforceable, the validity, legality orenforceability of the remaining provisions shallnot, in any way, be affected or impaired thereby.

23. Taxes and Other Government Levies/Duties

The Cardmember and SupplementaryCardmember agrees to reimburse the Bank forpayment of any stamp duties and/or excise orother similar taxes or levies payable inconnection with any advances, finances or creditprovided by the Bank to the Cardmember orany Supplementary Cardmember.

24. Assignments/Transfer of Interest

The Cardmember and SupplementaryCardmember hereby agree that the Bank may,in its sole discretion, assign, discount orotherwise transfer part or all of its interest herein(and/or in any goods hypothecated by theCardmember and Supplementary Cardmemberpursuant hereto) to any third party for suchconsideration or otherwise as the Bank deemsappropriate.

25. Renewal of Card

The Bank may issue a new Card or Cardsautomatically unless instructed otherwise andalso that the Bank reserves the right, in its solediscretion, not to reissue a card or renew theCard. The Cardmember shall continue to remain

bound by these Terms & Conditions and anyarrangements thereto.

26. Governing Law

These Terms and Conditions are governed byand shall be construed in accordance with thelaws of Pakistan and the Cardmember andSupplementary Cardmember hereby submit tothe Jurisdiction of the Courts of Pakistan.

27. Privacy Policy

Except as provided in Clause 16 above, theBank will treat the Cardmembers personalinformation as private and confidential (evenafter Card Account has been terminated).Nothing about the Cardmembers relationshipwith the Bank or the Cardmembers name andaddress will be disclosed to anyone, includingother subsidiaries or affiliates of the Bank, otherthan in accordance with the terms set out below:•Where the Bank (or any third party acting onthe Bank's behalf) is legally compelled to do so;or•Where there is a duty to the public to disclose;or• Where the Bank's interests require disclosure;or• Where disclosure is made at the Cardmember'srequest or with the Cardmember's consent.• Where for the purpose of credit reporting,verification and risk management, the Bankexchanges information about the Cardmemberswith any institution it deems fit.• Where the Bank, for promotion of its productsand or its affiliates, uses the information of theCardmember for promotional purposes.

28. UBL Contact Center

28.1 The Bank shall provide the Cardmember withall the facilities, which are or may from time totime become part of the UBL Contact Center

service in respect of Card Accounts. TheCardmember accepts that at his/her request theBank has agreed to provide the facility of availingthe UBL Contact Center services by givinginstructions through telephone (which will beaccepted by the Cardmember or his/herrepresentatives either manually or by anautomated system) apart from any writtenstanding instructions or that may be given tothe Bank by the Cardmember.

28.2 In consideration of the Bank agreeing to act onthe Cardmember's oral instructions specifiedthrough the telephone in respect of such facilitiesas may be offered by the Bank from time to timeas part of the UBL Contact Center services theCardmember (on behalf of himself/herself andhis/her successor in title and assigns thereof),agrees and undertakes to indemnify the Bankand hold the Bank harmless against Liabilities,losses, costs, damages claims, actions,proceedings, demands and expenses ofwhatsoever nature that may be suffered,incurred or sustained by the Bank as a resultthereof.

28.3 The Cardmember hereby confirms that any oralinstructions given by him/her in respect of UBLContact Center Services may be recorded andmonitored by the Bank and that the same maybe produced as evidence in a court of law orany other legal proceedings in the event of anydisputes between the Bank and Cardmember.

28.4 The Cardmember further undertakes not to denythe genuineness of any such oral instructionsand agrees that the Bank may suspend anyaction or ignore any such instructions if theBank, in its absolute discretion, deems fit.

28.5 The Cardmember further understands andaccepts that compliance by the Bank with theaforesaid oral instructions shall be subject tothe internal policies of the bank, which may bealtered from time to time at the Bank's solediscretion.

28.6 Further the Cardmember hereby confirms thatall account(s) opened by the Cardmember and/or

the Supplementary Cardmember(s) by usingUBL Contact Center Services facility shall begoverned by the Terms and Conditions governingthe Cardmember's existing account(s) with theBank.

28.7 Any person calling UBL Contact Center andproviding details and the necessary verifications,will be able to give instruction/s throughtelephone and the Bank does not undertakeany responsibility and shall not be liable forcarrying out instructions given through UBLContact Center, even though such instructionshave been issued without the Cardmember'sauthority.

29. UBL Net Banking

29.1 UBL Net Banking will be available to theCardmember on the Card Account .

29.2 In order to use the UBL Net Banking, theCardmember must be registered with the Bankto use the UBL Net Banking service.

29.3 The Bank will give the Cardmember an initiallogin password and a user identification codeand the Cardmember will use the login passwordand the user identification code for accessingUBL Net Banking Service.

29.4 The Cardmember must safeguard his/herPassword and user identification code and willchange the same regularly and shall makechanges to the login password and useridentification codes whenever the UBL NetBanking Service requires the Cardmember todo so.

29.5 If the Cardmember becomes aware of any Cardthat has not been validly authorized by theCardmember, he/she must notify the Bankimmediately by calling 111 - 825 - 888 &international number +92-21- 32446949, (or anyother number the Bank may advisetheCardmember from time to time for thispurpose).

29.6 The Cardmember agrees and undertakes toindemnify the Bank and hold the Bank harmless

against all liabilities, losses, costs, claims,actions, proceedings, demands and expensesof whatsoever nature that may be suffered,incurred, or sustained as a result of the UBLNetBanking service and ut i l ized by theCardmembers.

29.7 The Bank does not undertake any responsibilityand shall not be liable for carrying out anyinstructions issued through the UBL Net Bankingservice even where such instructions have beenissued without the Cardmember's authority.

30. Direct Debit Payment of Utility Bills and ThirdParty Payments

30.1 The Cardmember may request the Bank tomake payments by direct debit to a third partyor a utility provider from his/her Card Account.The Bank can extend the direct debit service tothe Cardmember subject to the Terms andConditions as may be notified by the Bank

30.2 Any payments made related to third parties viadirect debit in terms of Clause 30.1 shall be aCash Advance for the purposes of these Terms& Conditions.

30.3 The Bank may, cancel any direct debitinstructions received from the Cardmember infavour of a third party or a utility provider.

30.4 The instructions for direct debit payment of utilitybills and direct debit payment to third partiesmay be given by the Cardmember by use of theUBL Net Banking (as detailed in Clause 29) andUBL Contact Center (as detailed in Clause 28).

31. Banks' Liability

31.1 Except as may be provided in these Terms andConditions, in no event shall the Bank be liablefor any direct, indirect, special, incidental,consequential, or punitive damages or for anylost profit of the Cardmember, however causedand on any theory of liability, arising out of theuse of the Card.

TERMS AND CONDITIONS FOR BTF

All transactions effected by the Cardmemberthrough the BTF will be governed by these Termsand Conditions. These Terms and Conditions arein addition to the Credit Card Terms andConditions

1. All capitalized terms used herein shall have themeaning ascribed thereto in Clause 17 of theseTerms and Conditions and any terms not definedtherein shall have the same meaning ascribedto them as in the Terms and Conditions.

2. The Cardmember will be able to utilize the BTFfrom time to time by giving oral instructions,through the UBL Contact Center facility.

3. The Bank reserves the right to withdraw the BTFthrough written or oral instructions to theCardmember at any time without assigning anyreason thereof in the event of termination of theaccess of the Cardmember to the BTF, theCardmember agrees to do all such things thatthe Bank deems necessary for acceptance oftermination of the BTF by the Cardmember.

4. If the BTF Instruction of the Cardmember isaccepted, within ten (10) working days of receiptof the written or oral instruction from theCardmember to the Bank to make payment tothe third party under the BTF (Instruction), theBank will, on a best effort basis, make paymentof the amount stipulated through the Instructionby way of issuance of a Pay Order/Demand Draft(Instrument) to the relevant party. The Bank doesnot undertake any liability whatsoever beyonddropping the Instrument to the drop box/deliveringthe instrument to the relevant party. This conditionapplies only to the Cardmembers who have beenalready issued a Card from the Bank.

5. The Bank is not bound to act upon any oralinstructions purporting to have been given by theCardmember unless the Bank can, during suchoral instructions, verify any personal/financialinformation of the Cardmember appearing on/orresulting from the application form of the

Cardmember a Card and or the Card Account.The Bank reserves the right to select the itemfor verbal verification and/or to reject any oralInstruction without assigning reason whatsoever.

6. The Cardmember agrees that the Charges onthe BTF amount will accrue from the date oftransfer of the said amount from the third partyto the Card Account of the Cardmember.

7. The Cardmember agrees that the BTF can onlybe availed if the Balance of the Cardmember'sCard Account does not exceed the Credit Limitnotified by the Bank. At any time if makingpayment of the BTF amount results in theexceeding of the Credit Limit, the Bank will notbe obliged to pay the BTF amount and will notact upon the Cardmember's Instructions. TheCardmember will not be able to avail BTFexceeding the Credit Limit. The Bank does notundertake any responsibility whatsoever for non-payment of any BTF amount, and/or any resultingcharges/mark-up/losses or any other liability asa result of such non-payment to the relevantparty.

8. The Bank may, from time to time and at any time,revise and/or change any of these Terms andConditions including, without limitation, thecharges leviable in respect of the BTF. Suchchanges will be effective from the date specifiedby the bank, for such modification. The Bankreserves the right (a) vary the frequency andmanner of the use of the BTF, the operating hoursand other facilities and the services available atany point in time through the use of BTF (b)suspend BTF (c) discontinue the BTF at anytime.

9. The Cardmember shall not have any claim ofany kind against the Bank on the basis of/orarising out of/or relating to any of the Instructionsgiven and that the Bank, its relevant officers andemployees shall not be liable for any actionundertaken pursuant to the Instructions issuedby the Cardmember.

10. The Cardmember hereby agrees to indemnifythe Bank against any claim made by any other

person in respect of any transaction undertakenpursuant to the Instructions contained herein,above and to hold the same harmless againstany losses, costs, charges, damages, and/orclaims of all kinds.

11. The BTF amount shall form part of the Balanceof the Cardmembers Card Account and thepayments of the BTF amount and any Chargesshall be made by the Cardmember in the samemanner as the Payments of the Balance on theCardmember's Card Account. The Terms andConditions mentioned here-in-above are inaddition to the Credit Card Terms and Conditions.These terms mentioned here-in-above shall applyto the extent that they are not inconsistent withthe Credit Card Terms and Conditions

12. To avail the BTF the Bank may ask/require theCardmember to provide the first four (4) months'Statement of accounts of the bank account fromwhich the balance is being transferred under theBTF. The Cardmember agrees that the Bank hasthe right to reject or accept any application forBTF based on its own internal policies anddecision, without providing any reasonwhatsoever.

13. The Cardmember shall indemnify the Bank, Bankemployees and Bank's nominees or agentspromptly and on a full indemnity basis from oragainst all actions, omissions, negligence,proceedings, claims, demands, damages, losses(including direct, indirect or consequential losses),costs and expenses including all duties, taxes,or other levies and legal costs as between alawyer and client (on a full indemnity basis) andother liabilities which the Bank may incur or sufferfrom or by reason of the Cardmember use of theBTF. The Cardmember must compensate theBank for any loss the Bank suffers as a result ofthe Cardmember breaking any of the terms andconditions stated in these Terms and Conditions.

14. These Terms and Conditions are governed byand shall be construed in accordance with theLaws of Pakistan.

15. Where an applicant has applied for the BTF,

along with the new Card Account application forthe first time, his/her request can only beprocessed subject to the approval of thatapplication and when the Cardmember activateshis/her Card.

16. These BTF Terms and Conditions shall be withoutprejudice to the Credit Card Terms and Conditionsgoverning the issue of and use of the Card andthe Credit Card Terms and Conditions shall alsobe applicable to the BTF.

17. Certain words and expressions used in theseTerms and Conditions have particular meaningsas follows:

BTF means the service provided to theCardmember to transfer to the Card Accounthis/her outstandings with any other bank.

Credit Card Terms and Conditions means theterms and conditions agreed to by theCardmember to obtain the Bank's Card.

Terms and Conditions for LITE Plan

1. Definitions

(a)Lite Installment means the purchase of goodsand services by the Cardmember for whom theCardmember utilizes the available Credit Limitand repays the transaction amount in equalmonthly Installments according to the terms andconditions.

(b)Lite Installment term/Period is the number ofmonthly installments as selected by theCardmember at the time of availing LiteInstallment.

(c) Lite Installment service charge means fee asthe bank may specify from time to time throughthe schedule of bank charges or through writtennotice to the Cardmember and payable by theCardmember in relation to the Card transactionmade and/or converted into Lite Installment.

d) Total Lite Installment price include the purchaseprice and applicable Lite Installment serviceCharge.

e) Terms and Conditions means the terms andConditions applicable on UBL Credit Cards,LiteInstallment terms and Conditions are in additionto the referred conditions.

2. General

2.1 The purpose of Lite Installment is to enable theCardmember/supplementary Cardmember topurchase goods and services using the CreditLimit available on the Card and repay thetransaction amount in equal monthly installmentsaccordance with the terms and conditions.

3. Eligibility

3.1 Lite Installment is offered exclusively to theCardmember subject to the condition thatpayments against his/her Card are in goodstanding as per the Terms and Conditions, andthe Cardmember has an available Credit Limiton the Card account. If a Cardmember fulfills theTerms and conditions he/she may be eligible foravailing the Lite Installment. Lite Installment isalso available on supplementary Card accounts.

3.2 All Goods and services transactions made withinor outside Pakistan can be converted into LiteInstallment.

4. Conducting Lite Installment Transaction

4.1 In case the Cardmember is unable to effectpayment of the Lite Installment, the Cardmemberbecomes liable to pay the service fee as per theTerms and Conditions.

4.2 The Cardmember shall pay the total LiteInstallment price inclusive of applicable LiteInstallment service charges in equal monthlyinstallments based on the Lite Installment term

chosen by the Cardmember. This will be the LiteInstallment monthly installment.

4.3 The Bank shall process and authorize a LiteInstallment transaction provided that the amountof the Lite Installment transaction is within theavailable Credit Limit and card account is in goodstanding as per the rules and regulations adoptedby the Bank and the Terms and Conditions. Theapproved Lite Installment transaction will appearon the next statement of account.

4.4 The Cardmember may avail Lite Installmentfacility by submitting application / instruction saccording to the terms and conditions to themerchant subject to the condition the merchantis authorized to do so.

5. Billing and Payment Of Lite Installment

5.1 Based on acceptance of the Lite Installmentapplication / instruction, the Lite Installmentmonthly installment shall be billed to theCardmember starting immediately / from the nextstatement of account after the date of purchaseand every month thereafter until the total LiteInstallment price is settled and paid in full.

5.2 In case of availing Lite Installment facility , theminimum payment amount on the statement ofaccount shall include but is not limited to alloutstanding liabilities and other amounts, plusthe Lite Installment monthly installments and mayexcess amounts over the Credit limit and all pastdue amounts, if any.

5.3 If the Cardmember pays less than the monthlyminimum amount on the payment due datespecified in the statement of account, in that casethe cardmember becomes liable to pay servicefee/charges according to the Terms andConditions.

5.4 The Cardmember may be allowed to repay theoutstanding Lite Installment amount in one lumpsum payment subject to the payment ofprepayment charges or early payment penaltyto the bank.

5.5 Rewards points are earned on the transactionamount converted into Lite Installment, however,these points become redeemable with therepayment of each Lite Installment monthlyinstallment on pro rata basis.

5.6 In case the card is cancelled or not renewed bythe bank or Cardmember terminates the Card,the Lite Installment transaction is terminatedautomatically and the Cardmember is liable topay the remaining installments immediately alongwith the prepayment charges or early paymentpenalty upon receipt of the statement of account.

6. Security

6.1 The Good(s) /services and replacements ,accessories and accessories thereto purchasedunder Lite Installment shall be deemed to behypothecated in favor of bank pursuant to theprovisions of clause ----- of then terms andconditions . The Cardmember shall not makeany statements or representations, which is inconflict with the above position. The Cardmembershall not sell, rent out, mortgage or assign thegood(s) or encumber the same or in any othermanner transfer the good(s) or any interest thereinto any person or party. The Cardmember shallexercise proper diligence in the use andmaintenance of the good(s).

7. Product Liability

7.1 The Bank shall not be liable for any damage orloss incurred by the Cardmember arising out ofthe purchase, installation, use or otherwise ofthe good(s) and /or service(s) under LiteInstallment for any negligence, breach of statutoryor other duty on the part of the Bank nor shallthe bank be responsible in any way for the qualityof the good(s) and or service(s) purchased underLite Installment or otherwise. Any complaint asto the quality of good(s) purchased or servicesrendered through Lite Installment shall be referredto supplier or merchant and shall not affect

Cardmember’s obligation to continue paying theLite Installment monthly installments to the Bank.

8. Modifications, Amendments and Cancellation

8.1 The Bank reserves the right to disqualify anyCardmember from further participation, if in itsjudgment, the Cardmember has in any wayviolated the Lite Installment terms and conditionsand /or the Terms and conditions and / or anyreason that the bank deems fit without assigningany reason whatsoever.

8.2 The Bank shall be entitled to disallow/ refuse anyapplication / instructions submitted by theCardmember under Lite Installment withoutassigning any reason whatsoever.

9. Indemnity

9.1 The Bank shall be not liable if it is unable toperform its obligation under Lite Installment termsand conditions, due directly or indirectly to thefailure of any machinery or communicationsystem, industrial dispute, war or act of god oranything outside the control of the bank. Norshall the bank be responsible for any delay inthe transmission to the bank of Lite Installmentevidence by the specified merchants or any otherthird party.

9.2 These Lite Installment terms and conditionsherein shall be without prejudice to the termsand conditions governing the issue of and useof the card and shall be applicable to LiteInstallment transaction. If at any time, disputearises in connection with the Lite Installment orLite Installment terms and conditions, the bank’sdecision in connection with the same shall befinal and binding.

Terms and Conditions for Credit Guardian

The rights and obligations of any Cardmembersubscribing to the Credit Guardian Scheme shall

be governed by the Terms and Conditions setforth herein below. By virtue of the CreditGuardian, United Bank Limited (hereinafter calledthe Bank) aims to offer, through an insurancecompany of its choice, certain protection to thoseBasic Cardmembers who are subscribing to theCredit Guardian in the event of Death, TerminalIllness, Permanent Total Disability and TemporaryTotal Disability in accordance with the referencedterms and conditions and the Master Contract.

1. Definitions

In these Terms and Conditions:Except where inconsistent with the subject matteror context the singular includes the plural, andthe masculine the feminine, and vice versa inboth cases.“Accident” means bodily injury which is causedsolely by violent, external and accidental meansand resulting directly and independently of allother causes.“Bank” means Uni ted Bank L imi ted.“Cardmember” means an Accountholder of CreditCard facility who is subscribing to the CreditGuardian and accepted by the Bank.“Commencement Date” means the date theCardmember is enrolled for Credit Guardian bythe Bank.“Credit Card” means the UBL VISA orMasterCard.“Credit” means the credit or other form of financialaccommodation provided by the Bank to thecardmember.“Event” means Death, Terminal Illness,Permanent Total Disability or Temporary TotalDisability.“Insurer” means EFU Life Assurance Ltd.

“Indebtedness” at the time of Death, TerminalIllness or Permanent Total Disability means theclosing balance of the last Credit Card statementprior to the Event giving rise to the claim plusamount of any authorized Credit Card transactionmade prior to the Event giving rise to the claim

not included in that statement. The Indebtednessshall not exceed the credit limit. Provided if aTemporary Total Disability Benefit was being paid,the Indebtedness shall be reduced by an amountequal to reduction in the outstanding balancesas a result of the Temporary Total DisabilityBenefit which have subsequently been paid.“Monthly Installment” means the "Total MinimumPayment Due" payable to the Bank by theCardmember as set out in the last billingstatement issued prior to the occurrence of theEvent giving rise to a claim.“Sickness” means a sickness or diseasecontracted for the first t ime after theCommencement Date.

2. Insurance Cover

Death, Terminal Illness and Permanent TotalDisability Cover - In the event of theCardmember's Death, Terminal Illness orPermanent Total Disability, the insurance coveris the Cardmember's Indebtedness up to amaximum of Rs. 1,000,000/- Temporary TotalDisability Cover - In the event of Cardmember'sTemporary Total Disability the insurance coveris the Cardmember's Monthly Installment up toa maximum of twelve months. Insurance will beprovided under Credit Guardian from theCommencement Date.

3. Eligibility

All Basic Cardmembers whose ages are lessthan 60 years, are eligible to be covered underCredit Guardian. At age 65 years of theCardmember insurance cover shall cease andno benefit will be payable. However, no insurancewill be effective if the Cardmember has alreadyattained the age of 60 years. The benefits underCredit Guardian shall be extended to only theBasic Cardmembers and not to SupplementaryCardmembers.

4. Benefits

Subject to the Terms and Conditions herein thefollowing benefits are available:

a) Death BenefitOn Death of the Cardmember, the Cardmembershall be relieved of the amount of hisIndebtedness plus credit charges on theIndebtedness for a maximum period of twomonths after the date of Death.

b) Temporary Total Disability BenefitIn the event of Temporary Total Disability due toAccident or Sickness, the Cardmember shall berelieved of the monthly installment each monthduring the disability period up to a maximumperiod of twelve months. “Temporary TotalDisability” means inability, due to Accident orSickness, of the Cardmember to engage in hisown occupation or employment for a periodexceeding forty five days and provided theCardmember is not otherwise gainfully employedor in receipt of any payments from his employer(including sick pay) or any Social Securityorganization.

c) Permanent Total Disability BenefitOn Permanent Total Disability of the Cardmemberdue to Accident or Sickness, the Cardmembershall be relieved of the amount of hisIndebtedness.

“Permanent Total Disability” means havingbeen permanently and totally disabled for sixconsecutive months as a result of Accident orSickness which prevents the Cardmember fromengaging in any occupation for which he isreasonably qualified by training, education andexperience and provided that the Insurer issatisfied that he will be so rendered indefinitely.

d) Terminal Illness BenefitOn diagnosis of a Terminal Illness, theCardmember shall be relieved of the amount of

his Indebtedness plus credit charges on theindebtedness for a maximum period of twomonths after the date of diagnosis of such illness.Payment of Terminal Illness Benefit shall absolvethe Insurer of liability against Death Benefit.“Terminal Illness” means a medical conditionwhich, in the opinion of a relevant specialist(s)approved by the Insurer, would result in the lifespan of the Cardmember being reduced to aperiod of not more than six months after thediagnosis of such a medical condition. All benefitsunder Credit Guardian shall be payable to theBank and applied to payment of outstanding billson the Cardmember's Credit Card. Receipt ofsuch benefits by the Bank shall discharge theInsurer with respect to all claims under CreditGuardian Scheme.

5. General Conditions

1) PremiumPremiums are payable at the rate of seventy five(75) paisas for every Rs. 100/- of the currentbalance shown on the Cardmember's Statementof Account each month.The Bank shall pay all premiums under this policyto the Insurer, monthly in arrears with the amountof the premium being charged to theCardmember's account. Payment of premiumswill be discontinued to the Insurer where theCardmember's previous statement's "TotalMinimum Payment Due" and any other amountsdue and payable thereunder have not been paidto the Bank on the due date.No benefits will be provided under Credit Guardianunless the Bank has paid the due premiums tothe Insurer on its due date.The Insurer may at any time vary the prescribedrate of premium. Subject to the requirements ofstatute, notification of any such change shall begiven to the Cardmember by the Bank either inwriting or by publication thereof.

2) Limitations and Reductionsa) No Temporary Total Disability Benefits shallbe payable for the first (45) days of any periodof Temporary Total Disability.b) The maximum cumulative amount of benefitspayable under Credit Guardian Scheme for anyone Event shall not exceed Rs. 1,000,000/-

3) Termination of InsuranceWithout prejudice to any other provision herein,the insurance provided hereunder in respect ofthe Cardmember shall terminate on the happeningof the first of any of the following events:a) The Cardmember's death, terminal illness, orpermanent total disability;b) Cancellation of the Cardmember's Credit CardFacility;c) The Cardmember having attained the age of65 years;d) Non payment of premiums by the Bank to theInsurer for a period of thirty days after they havebecome due;e) Any other date on which the Cardmemberceases to be eligible for assurance for anyfraudulent or criminal reason affecting the assurance hereunder. Decision of the courtshall be final in such cases;f) Written notice from the Cardmember that theinsurance be cancelled.

4) ClaimsWritten notice of claim must be presented to andreceived by the Bank within 45 days of occurrenceof insured Events.All claims shall be subject to such discharge,evidence of claim, proof of age and occupationand other information and evidence as the Insurermay require.The Insurer, at its own expense, shall have theright to ask for any medical exam as often as itmay reasonably require during the dependencyof a claim.At any time after a claim has been submittedunder this Credit Guardian Scheme, the Bank

may in its absolute discretion indefinitely suspendthe Cardmember's and any SupplementaryCardmember's right to use his Credit Card. TheCardmember should not attempt to use his CreditCard during any period where its use has beensuspended.

5) Evidence of IndebtednessIn determining the amount of any benefit, theInsurer is entitled to rely on any statement inwriting as to the amount of the Cardmember'sIndebtedness or Monthly Installment which hasbeen signed on the Bank's behalf by a responsibleofficer.

6) ExclusionsNo benefit will be payable under this CreditGuardian Scheme if the Death, Terminal Illnessor Disability results directly, wholly or partly asa result of or related to:a) Death by suicide within 13 months of theCommencement Date;b) Illness occurring within 28 days of theCommencement Date;c) Any del iberate sel f - inf l ic ted in jury;d) The effects of or complications arising frompregnancy;e) Any accident occurring on or in or about anyaircraft other than an aircraft in which the Insuredwas traveling as a bona-fide paying passengerand which is operated by a licensed commercialor chartered airline;f) Riot, civil commotion, strikes and war (whetherwar be declared or not);g) The influence of alcohol or drugs other thanproper use of drugs prescribed by a legallyqualified medical practitioner;h) Death or any disability of an Insured attributableto a specific condition or illness (or aggravatedby a specific condition or illness) of which theLender has been notified by us at or prior to thecommencement date as being excluded fromcover;(i) Acquired Immune Deficiency Syndrome

(AIDS), AIDS Related Complex (ARC) as definedby the World Health Organization from time totime; or(ii)The presence of the Human ImmunodeficiencyVirus (HIV) as revealed by the positive HIV anti-body or HIV test.

No Permanent Total Disablement Benefits willbe payable in respect of an Insured where theInsured has previously received such benefitsunder any Credit Guardian Insurance Policy.

7) GeneralThe Bank is only acting as an agent in providingthis facility and cannot be held responsible forsettling claims emanating from this Scheme orfor the approval or rejection of any claim.The Bank shall consider to accept, for the CreditGuardian Scheme, any person who is an Accountholder of a Credit Card Facility and confirms tothe Bank's usual applicable conditions asdetermined from time to time at the Bank's solejudgment and discretion.Either the Bank or the Cardmember may cancelthe Credit Guardian at any time by giving theother a notice in writing of 15 days.In addition to the above Terms and Conditionsand unless the context hereof otherwise requires,this Credit Guardian product shall be subject toand be governed by the pertinent provisions anddefinitions that are embodied in the Credit CardAgreement and are not expressly provided forherein.The Bank may, from time to time, change theTerms and Conditions of this Agreement. Subjectto the requirement of statute, notification of anysuch change shall be given to the Cardmemberby the Bank either in writing or by publicationhereof.

SMS Alerts Terms and Conditions

1. Disclaimer of Liability

The Bank shall under no circumstances be heldliable if the Service is not available for reasons,including but not limited to, legal restraints, faultsin the telecommunication network or networkfailure, or any other reason beyond the controlof the bank. The Bank shall under nocircumstances be liable for any damage causedto the Cardholder as result of use of the servicefor causes which are not attributable to the Bank.The Bank shall not be liable in any manner tothe Cardholder in connection with the use of theservice.

The Bank does not warrant the confidentiality orsecurity of the messages transmitted through theService.

Without limitation to the provisions of these terms& conditions, the Bank and/or its employees shallnot be liable for interruption, suspension, errorof the Bank in receiving and possession of therequest and in formulating and returningresponses or any failure, delay, interruption,suspension, restriction or error in transmissionof any information or message to and from thetelecommunication equipment of the Cardholderand the network of any mobile service providerand the Bank’s system or any breakdown,interrupt ion, suspension or fai lure oftelecommunication equipment of the Cardholder,the Bank’s system or the network of any mobileservice as is necessary to the Service.

Notwithstanding anything to the contrary providedin these terms and conditions, the Bank shall notbe involved in or in any way liable to theCardholder for any dispute between theCardholder and mobile service provider.The Bank will not be liable for:a) any unauthorized use of Cardholder’s personal

identification number/ access password and/orany other appropriate mode of identificationthat would be used for the service or mobile phone or any fraudulent, duplicate or enormous

instructions given by the use of the Cardholder’s personal identification no./code.

b) error, default, delay or inability of the bank toact on all or any of the instructions.

c) acting in good faith on any instructions receivedby the bank.

d) loss of any information/instruction in transmission.

e) unauthorized access by any other person toany information/ instruction given by the Cardholder or breach of confidentiality.

2. Authorization

By accepting the terms & conditions of SMSAlerts Service, the Cardholder authorizes thebank to send promotional messages via SMSfrom time to time.

3. Instructions

The Cardholder hereby authorizes the Bank to acton any instruction which is identified by any use ofthe Cardholder ’s personal identificationnumber/access password and/or any otherappropriate mode of identification that would beused for the Service at bank’s discretion and thisinstruction shall be deemed to be correct, valid,irrevocable and binding on the Cardholder uponreceipt by the Bank.

After receiving the SMS from a registered number,the Bank shall not be liable for any loss and damagewhich the Cardholder and / or any third party maysustain from the Bank acting on such instruction(s),whether given by the Cardholder or someonepurporting to be the Cardholder, authorized orunauthorized.

The Bank shall have absolute discretion to act onor give effect to the instruction received by it, andmay with out notice and without giving any reason,cancel or refuse to execute any of the Cardholder’sinstructions at any time without incurring any liability.

4. Termination of the Service

The Bank may at its discretion, after informing theCardholder and without incurring any liability,temporarily suspended the Service or terminate it.

5. Charges

The service will be subject to payment of a fee asdetermine by the bank from time to time and thesame shall be notified to the Cardmember. TheCardmember hereby authorizes the Bank to debitthe Cardmember’s account with such fees andcharges.

Notwithstanding the service charges or feesimposed by the bank, the Cardholder is furtherliable for any charges levied by any mobile serviceprovider and / or any other third party as a resultof the use by the Cardholder of the Service.

6. Indemnity

The Cardholder shall indemnify and hold the Bankharmless against any loss suffered by the Bank,their Cardholders or a third party or any claim oraction brought by a third party arising out of or inconnection with any services provided to theCardholder pursuant hereto. In consideration ofthe Bank providing the service, the Cardholderagrees to indemnify and hold the Bank harmlessfrom and against all actions, claims, demands,proceedings, loss, damages, costs, charges andexpenses whatsoever which the Bank may at anytime incur, sustain or suffer as a consequence ofor arising from the Cardholder acting, or omittingto act on any instructions given by the use of theservice.

The Cardholder hereby agrees to abide with all therules and regulations applicable to this service andany other services related to this Service that maybe provided by the Bank in the future.

7. Amendment

The Bank may amend/change the above Terms& conditions, at any time by giving notice to theCardholder and such amended terms andconditions shall thereupon apply to and be bindingon the Cardholder.

I/We hereby confirm that I/We have read andunderstood the above mentioned Terms andConditions pertaining to the Card, the BalanceTransfer Facility, the LITE Plan, SMS Alerts andthe Credit Guardian scheme and are fully awarethat the Card has been issued to me/us on theabove mentioned Terms and Conditions. I/Wefurther confirm that the Terms and Conditionspertaining to the Card, the Balance TransferFacility, the LITE Plan and the Credit Guardianscheme are unconditionally accepted by me/usand my/our retention and use of the Card is inacceptance of such Terms and Conditions.The Cardmember hereby undertakes that nodrawings from the Card Account shall be utilizedfor the subscription of an Initial Public Offering.