BLHC4032 CRITICAL AND CREATIVE THINKING SIX STEPS OF CRITICAL THINKING.
Creative Thinking Steps In Policy Development
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Transcript of Creative Thinking Steps In Policy Development
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Creative Thinking Steps in Policy Development
• John Schmidt
• Patricia Sommerville
World Future Society July 12, 2014
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• Policy, Planning, Intelligence & Foresight
• Creative Tools− Creative Questioning− Organizational Effectiveness− Change Management
• Keys to Presenting to Senior Leaders
Topics
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About YOU and Your Experiences
Have you worked with or for an organization that has formally attempted to set up a foresight unit or to add a foresight function to an existing unit?
•How was it mandated and configured, especially in relation to other units?
•How well did it perform?
•Was it successful (did it survive)?
What are you looking for here?
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Policy, Planning, Intelligence & Foresight
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• Anticipatory Governance
• Solving Complicated Problems
• An Interactive System
Policy, Planning, Intelligence, Foresight
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The U.S. Government operates using institutions designed for an era gone by.
The consequences are an increasing number of collisions with “unforeseeable events” and opportunities lost.
In chaotic circumstances, small actions can powerfully influence ultimate outcomes.
We cannot rely indefinitely on crisis management, no matter how adroit. We need to get ahead of events.
Anticipatory Governance:
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Not an easy sell, even if there is broad agreement on the need.
Near-term emergencies always distract from the longer-term challenges.
The question is how to achieve strategic coherence.
The systems of government for dealing with major issues are outmoded for today’s kind of problems, which are “complex” rather than “complicated.”
Anticipatory Governance:
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Anticipatory Governance, Practical Upgrades, L. Fuerth, p.4
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Foresight is:
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Planning
Policy, Planning, Intelligence
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The Futures Cone
Dr Joseph Voros (adapted from Henchey, 1978)
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Science Fiction
Science Fiction
Foresight
Foresight
Description & ExplanationIntelligence Policy &Planning
What is.
What if?
What if?
Assessment, Forecasting & Warning
Assessment, Forecasting & Warning
Reality Space Decision SpaceInformation/Analysis Space
What islikely.
What islikely.
•Possible/Imaginable
•Plausible
•Probable/Predictable
•Past/Present
Policy, Planning, Intelligence, Foresight
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Plausible
Predictab
le
Foresight
Intelligence/Research
• Emerging trends• Scenarios/what-ifs• Weak signals• Outliers, Black swans• Resiliency factors• Drivers & Signposts
• Current/Operational• Tactical forecast• Strategic forecast• Current trends• Statistical predictions• Monitoring/Alerts
Planning& Policy
DecisionsActions
HorizonNear Far
Range of interest
Requirements& Tasking
Outcomes:•Intended•Unintended
Feedback
Feedback
Feed
back
Feedback
A Complete and Interactive System
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?Planning
Policy, Planning, Intelligence, Foresight
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Intelligence+Foresight ?
Policy+Foresight
Planning+Foresight
Policy, Planning, Intelligence, Foresight
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Planning
Policy, Planning, Intelligence, Foresight
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Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight
Intelligence
Policy
Planning
Foresight
External Foresight SMEs External Foresight SMEs
Policy, Planning, Intelligence, Foresight
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Creative Tools
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How to Create Engagement
• Understanding Your Organizational Effectiveness
• Change Management: Moving from No to Yes
• Creative Questioning
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OrganizationalEffectiveness
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Vision….
Future…
Intuitive….
Horizon
Detailed…
Concrete…
Observable…
Specific
Practical…
Face-to-Face…
Measurable…
Inspiration…
Investment…
Contribution…
Communication
The Organizations Alive! Model
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Change Management
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• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement
• Awareness of the need for change
• Desire to participate and support the change
• Knowledge on how to change
• Ability to implement required skills and behaviors
• Reinforcement to sustain the change
ADKAR
© Prosci.com
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Employee morale fluctuates during each phaseEmployee morale fluctuates during each phase
Current State Transition Period Future StateCurrent State Transition Period Future State
M
ora
le
Time
Human ImpactDenial or
False Hope
Immobilized
Anger or
Panic
Depression
Letting Go/Accepting Reality
Testing
Merging past and present
Internalization/ Commitment
Change Management Stages
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Integrate Change Management and Project Management
© Prosci.com
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The Change Management Team
Change
SeniorleadersSeniorleaders
Project team
Project team
EmployeesEmployeesManagers &supervisors
Managers &supervisors
Change management
© Prosci.com
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Creative Questioning
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Creative Questioning
• Ask the audience questions that :− make assumptions explicit− enable action− address issues
• Use a tool to anticipate questions, create action
− Starburst− Spiral
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Starburst Questioning
IssueWhy? What?
Whe
n? How?
Who?
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Spiral ‘Call to Action’
ToolIssueTiming
Steps
Success
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Keys to Unlocking Senior Leaders
• Know your audience− ‘What’s in it for me?’
• Enthuse, with evidence− Inspire, connect, persuade
• Anticipate resistance− Make mitigation part of the strategy
• Open strong, finish stronger
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The Four Domains
Contextual
Organizational
Interpersonal
Personal
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“If the person you are talking to doesn't appear to be listening, be patient. It may simply be that he has a small piece of fluff in his ear.”
A.A. Milne, Winnie-the-Pooh
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Testing Engagement
• What did you get from this?
• What is your key ‘takeaway’?
• What will you do with it?
• What else did you want to get?