Creative IT Minds
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Transcript of Creative IT Minds
August 12, 2005 © Infosys Technologies Limited 2005 - 06
© Infosys Technologies Limited 2005 - 06
Infrastructure Management Services
Priti RaoVice President – Infrastructure Management Services
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Safe Harbor
Certain statements made in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2005 and quarterly report on Form 6-K for the quarter ended June 30, 2005. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.
Slide 2
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Infrastructure Management Services at Infosys
Strong trend towards offshoring
High potential for growth
Cuts across industry verticals and geographiesPune Operations Center
ParameterFY03 FY04 FY05 LTM June
2005
Revenue ($ m) 5.1 17.6 36.8 40.9
Delivery centers 1 1 2 3
Offshore Mix (%) 55% 58% 74% 75%
Over 1,000 resources in the business unit
Services have a focus on IT infrastructure services for global customers
Customer testimonial
“The Infosys team did extremely well in IT Infrastructure Management Services - we believe that this kind of support could not have been achieved by any other provider”
- Steve Uthoff and JohnDel Mixon, CIO, SCI USA
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Worldwide spending on external IT services, Outsourced and Discrete, 2003 through 2008
Gartner looks at externally provided IT services in three major categories: IT Outsourcing, BPO, and Discrete or project-based services
IT outsourcing includes Infrastructure Outsourcing, which consists of Data Center Outsourcing, Desktop Outsourcing, Network Outsourcing and Enterprise Application Outsourcing. The combined Infrastructure Outsourcing segments equal 80 percent of the total outsourcing spending
August 12, 2005 © Infosys Technologies Limited 2005 - 06
State of the market
TrendsOffshore infrastructure management - A strong emerging trendPotential - Bulk of Infrastructure Management Services can be offshoredIncreasing complexityDeals are becoming more modularSelective outsourcing (help desk, email, security / network) growingOutsourcing including asset / people transfer is approaching decline
Market sizeBy 2006, Infrastructure Services delivered in a Global Delivery Model from India to US companies will surpass $1 billion (80% probability) – Gartner
Services most likely to be sent to an offshore location
Forrester S-Curve on infrastructure trends
August 12, 2005 © Infosys Technologies Limited 2005 - 06
IMS services can be provided by offshore players at competitive prices
Remote operations reduces costs and improves service levels
Savings of 30% to 80% have been reported by customers after availing this opportunity – AMR, Nov 2004
Untapped customer base
Infosys is more equipped in staying abreast of technological advancements
Global players like Infosys for whom IT is the primary line of business are better equipped to attract, retain, and manage the right resources
Infosys provides round-the-clock (24 x 7 x 365) infrastructure management
Keeping pace with technology
Large existing customer baseCost reduction
proposition
Attract and retain top talent
Round-the-clock operations
support
Infosys - high quality at competitive prices
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Data Center Management
ServersDatabases
Mail InfrastructureHosting
DesignManage
Technical Support /
Service desk
Application Operations
Support
ITSM Process
Consulting
Technical HelpdeskService Desk
Desktop Support
Business Applications Enterprise Products
Infrastructure Off-shorability
ITSM ImplementationITIL / BS15000
Six Sigma
Design / ModelSupport / Operate
NetworkManagement
Enterprise Networks
Telco NetworksNetwork Devices
SecurityNetwork Operations
Centers
DesignMonitor / Manage
AdviseImplement
ProductionOperations
Monitor / Support
Service offerings
ITIL – IT Infrastructure Library, BS15000 – British Standard 15000, ITSM – IT Service Management,
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Success Story : Data Center Management
Device Category 24x7 12x5 8x5
Network 120 - -
Storage 14 24 -
Servers & OS 104 30 42
Security 21 - -
Databases (Instances) 17 - 12
Applications 63 137 17
Delivery model for a large electronics manufacturer• Datacenter Management on 24X7 basis using Infosys Global
Delivery Model• Migrating & consolidating datacenters within a tight deadline of 6
weeks• Delivering a support model that offers round-the-clock physical
coverage globally• Monitoring/managing client’s IT Infrastructure based on ITIL best
practicesTools - HP Openview, SolarWinds, Alteris, Siteminder, Netbackup,
Sitescope, Autosys, etc.Technologies – SAP, Oracle, SQL Server, Lotus Notes, TIBCO,
Webmethods, EDI Harbunger, GenTran, Custom Applications etc.
Customer Benefits1. Round-the-clock - 24x7 coverage from the earlier
12x5 provides higher service levels to client’s customers
2. Savings - Estimated at 30-40% in steady state in addition to providing greater coverage
3. Standards-based documentation to ensure “improved” incident resolution time. (Current Avg. Time/ Incident closure to be reduced by 35-40%)
4. Availability - Reworking vendor contract SLA on applications/ servers directly impacting ‘Service Availability’
5. Improvements - Refining architecture and contingency planning
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Infosys IMS strengths
Bangalore Operations Center
Management commitment and willingness to invest in IMSBoard-level sponsorship for IMS business
Infosys has outstanding customer references - AMR report, Nov 2004Largest offshore-based network management engagement with a large European telecom service provider (size of 150-300 FTE’s)
Infrastructure and technology investmentsLarge high-capacity global IP network, 3 large Global Management Centers
Centers of Excellence - Competency building – certifications in technology, process and project management
Best-of-breed tools including BMC and leveraging Microsoft solutions
Strong business pursuit process - Effective cross-selling and enabled sales forceProcess - BS15000 certification and ITIL best practices Strong HR
Massive, scalable training model for infrastructure skillsHigh employee satisfaction in 24x7 model
Infosys’s strong results are because of its outstanding customer references for both the service offering and customer relationship management. - AMR Research Report on Data center management – November 2004
First time we came in after Christmas and could start production without waiting for systems. I am proud of all of you at Infosys, and look forward to achieving more with you in providing cost-effective services to the our business. - IO, Firmenich
August 12, 2005 © Infosys Technologies Limited 2005 - 06
Challenges and strategy
Challenge Strategy
Pricing of infrastructure services • Differentiation through process strengths, new solutions, technology
edge from Microsoft alliance• Innovative pricing to de-risk effort-based pricing e.g. service-based
pricing
Expectations on transition Focused transition management team with hundreds of person
years of transition experience and best practices
Security compliance and business continuity planning for mission critical services
Multiple levels of security tailored to customer needs. Disaster
recovery plans agreed and signed off
Service levels in remote management Strong process-oriented mechanism for operational level and
service level agreements definition and pyramid reporting
Asset acquisition Openness to new deal models and capability through strong
partnerships e.g. BT, CDW
Multilingual support Demonstrated ability in telecom provider story. Geared up with
internal capability as well as alliances
© Infosys Technologies Limited 2005 - 06
Thank You
www.infosys.com