Creating Values for Millers in South East Asia18 | © Bühler | IAOM 2014 7 Service Stations in...
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Creating Values for Millers in South East Asia IAOM 2014
Transcript of Creating Values for Millers in South East Asia18 | © Bühler | IAOM 2014 7 Service Stations in...
Creating Values
for Millers in
South East Asia
IAOM 2014
2 | © Bühler | IAOM 2014
....... High yield
....... Low Production cost
....... High quality products
....... Food Safety
What is important for Us ?
3 | © Bühler | IAOM 2014
* approach based on Operation Management, Heizer & Render
Global FocusSupply Chain
Partnering
Rapid
Product
Development
Mass
Customization
Empowered
Employees
Environmental
Sensitive
Production
Ethics
Just-In-Time
Performance
.... Challenges for Operation Millers *
Limited source of energy
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0
5
10
15
20
25
30
35
40
45k
Wh
/to
n
Mill
42
kW
h/to
n
Bin
Fill
ing
an
d F
inis
he
d P
rod
uct
Silo
8.7
kW
h/to
n
Scre
en
ing
s h
an
dlin
g 8
.7kW
h/to
n
Cle
an
ing
5kW
h/to
n
Inta
ke
0,3
3W
h/to
n
Total power consumption < 60kWh/ton (excluding packing)
0
5
10
15
20
25
30
35
40
45k
Wh
/to
n
Mill
42
kW
h/to
n
Bin
Fill
ing
an
d F
inis
he
d P
rod
uct
Silo
8.7
kW
h/to
n
Scre
en
ing
s h
an
dlin
g 8
.7kW
h/to
n
Cle
an
ing
5kW
h/to
n
Inta
ke
0,3
3W
h/to
n
Total power consumption < 60kWh/ton
Energy Consumption Analysis
64% - Mill
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Energy Consumption Analysis
50 - 65%
Roller Mill
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After cleaning ....
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Breaking, Cutting, Opening ....
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Rolls ... knowing deeper ...
IAOM 2014
New Used
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Rolls Performance
Granulation
changes
Power
Consumption
>>
Temperature
Extraction <<
Visual
Inspection
Time Based
Schedule
Ton Wheat
Milled
Quality
changes
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Knowing deeper ... our milling process, maintenance and reliability
NASA’s Space Shuttles: Maintenance & Reliability are the Critical Success Factors
IAOM 2014
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Where Our Values Created in Flour Milling Plant
Value Services & Solutions
IAOM 2014
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Our Professional Technologist & Service Engineers
• Professional Head Miller in local
region, with strong support from
Senior Head of Technologist in
Singapore and Uzwil.
• Professional Sortex Service
Engineer in local region, with strong
support from Centre of Competence
in Thailand.
• Professional Automation Engineer in
local region, with strong support
from Centre of Competence in
China, Uzwil and Praha.
• Professional Electrical & Mechanical
Engineer in local region.
• Professional Packing Engineer in
local region with strong support from
Uzwil
• Professional Site Erector in local
region to support installation jobs.
IAOM 2014
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TotalCare ... highest level of support...
1. WearCare - Preventative Maintenance
2. RepairCare – zero break down spirit
3. EjectorCare – service, fit & adjust
.... Parts & Services...
IAOM 2014
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Roll service solutions from A-Z.
Check-up on site
Regrinding & Recorrugating
Service and stocks
Maintenance training
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South East Asia - Oceania CommitmentNew Service Stations and Customer Service offices have been developing to serve best customers in region.
Bühler sales sites
Bühler sales and manufacturing sites
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7 Service Stations in South East Asia - OceaniaCustomer service set-up.
Service Stations
Philippine Manila
Vietnam Hoh Chi Minh
Indonesia1 Jakarta
2
3
Service contact
location
Service Station
name
Service
engineers
Workshop
facility
Local
stock
Taiwan Taipeh
Thailand/ Laos Bangkok
Australia4 Melbourne
5
6
1
2
3
4
5
6
Manila
Sydney
Hoh Chi Minh
Jakarta & Surabaya
Singapore/
Malaysia/ BruneiSingapore7
7
X
X
X
X
X
X
X X
X
X
X
X
X
X
Getting closer.....
supporting best ....
Valuable Customers.
Hsinchu
Bangkok & Saraburi
19 | © Bühler | IAOM 2014
7 Service Stations in South East Asia - Oceania
Customer service set-up.
Singapore
Head Miller Centre
Thailand
Color Sorter Centre
(Roll Service)
Vietnam
Roll Service
Rice Application Centre
Taiwan
Optic Centre
Phillipine
Pasta & Extrusion Centre
Roll Service
Australia
Roll Service
Indonesia
Roll Service
Installation Service
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... ready to support ...
• Installation – Start Up
• Roll performance
• Spare parts inventory
• Sortex – Total Care
• Auxiliary parts
• Training & Courses
IAOM 2014
21 | © Bühler | IAOM 2014
Customer Service
... added values Solutions ...
Pla
nt
Se
rvic
eM
ech
anic
al; E
lectr
ica
l; T
ech
no
log
y
Roller mill
scales/flow balancer
Plansifter
Mill control
Mill survey
Plant
inspection
Action Plan
Te
ch
no
log
y c
on
su
ltin
gA
sse
ss p
lant re
qu
irem
en
ts /
Se
rvic
e
Follow up
SO
LIX
.TM
Pro
fit
optim
iza
tion
fo
r e
xis
tin
g m
ills
Technology
Service
Execution
Expertise
Start up
Long - Term
Mid - Term
Technology
Expertise
Maste
r-P
lan
Yo
ur
vis
ion
–yo
ur
Ma
ste
r-P
lan
En
erg
y S
avin
gE
nerg
y C
onsultin
g
Reduce loss
Latest
technology
Optimize
Process
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www.buhlergroup.com
