Creating value throughresponsible leadershipCorporate Responsibility

www.pwc.com/mt/corporateresponsibility

January 2015

ContentsCommittees

People

Community

Environment

As the largest and leading professional services firm in Malta, one of the fundamental principles we follow is doing what is right for our clients, our people and our community. Over the years, we have consistently played our part on issues that are important to our stakeholders and central to our business – from the quality of services we provide, the diversity of our people at the workplace, our engagements within society, and our environmental footprint.

This publication demonstrates our Corporate Responsibility. We are involved with a number of stakeholders to protect our cultural heritage and offer support to a wide range of organisations in our community, which includes the development of our profession, charitable contributions, pro bono work, as well as volunteering by our people to support these initiatives. The way in which we work also has an impact on the environment, and we consistently undertake and discuss improvements to minimise our impact on the environment.

At PwC, we are uniquely placed to deliver a distinctive service to our clients, and depend on the quality of our people to help us reach this objective. Providing a work environment to our people in which they can contribute to achieving this objective is fundamental in helping us deliver this service. We therefore strive to make PwC a great place to work, and foster a culture amongst our people that is genuinely inclusive and respectful. Being a responsible employer is part of our ethos and we aim to develop a high performance culture so that our people can develop careers which motivate them and which they value.

We are proud of our commitment towards Corporate Responsibility in our community, our people and the environment, but believe that there is still a lot more we can do. We aim to run our firm in a manner which contributes towards building a sustainable future, and I hope that this publication gives some idea of how we are doing this.

Kevin Valenzia

Territory Senior Partner

People

We focus on...

To attract and retain the best talent, we strive to create responsible leaders who build relationships and create value for our clients and the broader marketplace. We also want to provide an experience for our people that allow them to feel engaged and motivated to give their best every day. We recognise our people for their contributions, and support them to develop and reach their full potential.

At PwC we are committed to recruiting and developing the next wave of leaders. This is achieved through our various student and employee training and development programmes, which focus on bringing out the PwC professional in each one of our people. Whilst it is our aim to retain the brightest of recruits, our people are equipped with transferable business skills which can be utilised within most sectors in our economy - this is part of PwC’s commitment to the community in which we operate.

Lisa Pullicino

Coaching

Coaching learning and development

diversity and

inclusion

rewards and

recognition

talent management

work / life balance

Creating value through responsible leadership 5

Various committees where our people contribute towards the Firms CR strategy.

Committees

We achieve this by... • Equipping our people with the skills to grow

professionally and personally by investing in continuous training, professional coaching and development. At PwC Malta we have a dedicated talent management and coaching programme that focuses on individual needs and development. This enables us to monitor performance and reward our people accordingly.

• Running a comprehensive annual training programme that ensures our staff is exposed to a wide range of training activities that focus on technical, business and IT skills.

• Offering our employees attractive career options within our local practice and within our worldwide network. We encourage our people to build successful relationships with our international and local clients.

• Creating a work environment that supports the well-beingofourpeoplethroughourflexibleworkpractices.We have also recently teamed up with ‘First Steps’ (a local day care) to open a nursery and childcare centre oppositeourofficescalled‘First Steps @ PwC’. This gives working parents an easy and convenient solution for their young children.

• Promoting corporate values that make our people feel proudtobepartofourfirmandcreatingadistinctivePwC experience for our people through social events and Corporate Social Responsibility events, which are often in connection with heritage projects.

• Creating career opportunities through our staff mobility programme. This not only boosts the delivery of increasingly high-quality services to clients, but also develops the cultural skills and international perspective of people across the PwC network. Our peoplegainsignificantworkexperienceabroadinthe Channel Islands, Italy, Switzerland, the United Kingdom and the United States.

• Every year we ask our people for their feedback, ideas andviewsonourfirmwidestrategyandcompanylife at PwC, through our Global People Survey. This gives us insight on levels of employee engagement and helps focus our efforts for improvement. The survey includes a number of questions related to corporate responsibility, diversity and our impact on the environment.

• Spark is an internal social network where PwC people can connect with colleagues to share ideas, collaborate on projects, and ultimately create more value for our clients. For an organisation like PwC, Spark represents a new and effective way of working together – providing instant access to the expertise and perspectives of 195,000 people around the world. Our TSP, Kevin Valenzia, keeps a daily blog on any meetings hehaswhichhefeelsareworthsharingwiththefirm–it is an excellent way for him to keep in touch with each and every staff member.

• Every year we run the Upward Feedback program, which is designed to give our more senior members of staff the feedback they need to excel in their coaching, supervisoryand/orleadershiprolewithinthefirm.Webelieve that candid feedback will drive a higher level ofperformancewithinthefirmandinturnresultinmaking us more distinctive in the marketplace.

Interesting figures regarding our staff

Average age is years old

training hours delivered in 201348,000

percent work reduced hours

man weeks of overseas secondments269

63% female

37% male

The PwC Experience winners

CareerDealThe CareerDeal programme is a student-internship programme that has been successfully running for over ten years, seeking to support students throughout their university studies in Accountancy, whilst preparing you for your future within PwC.

The PwC student programmes

ACATheACAqualificationisaprofessionalqualificationgiving students the opportunity to learn while in full time employment. It is a challenging qualificationwhichwillenablethestudenttoenrollin a successful and exciting career path.

ACCATheACCAQualificationisdesignedtoprovidethestudentswithaccountingknowledge,skillsandprofessionalvalueswhichwilldeliverfinanceprofessionals who are capable of building successful careers across all sectors, whether they are working in the public or private sectors, practising inaccountingfirms,orpursuingacareerinbusiness.

It is important for the firm to not only be an equal opportunities employer, but also to promote diversity in our teams. In my experience, nothing stimulates effective work better than using different ways of operating and various ways of looking at problems. These results are achieved through the diversification of our workforce. It is in our firm’s best interest to offer various initiatives to our people, such as family friendly measures, in order to allow each member of staff to continue to add value to our clients within their respective roles.

Lucienne Pace Ross

6 PwC Creating value through responsible leadership 7

2012Mark Lautier 2011

Francesca Fenech 2010Gillian Pullicino

2009David Leone

Ganado 2008Etienne Bonnici

The PwC Experience Award recognises individuals and teams who through their actions live the PwC values of inspiring leadership, developing teamwork, achieving excellence and demonstrating the PwC Experience behaviours in serving clients and developing our people. Nominations are sent in from across the Firm and are evaluated by the PwC Experience Committee which is made up of staff members and partners representing all service lines.

2014Luke Spiteri

2013Melanie Micallef Gauci

28

Our Lady of VictoriesWe provide financial support to a number of charities and NGOs, including Din l-Art Helwa whereby we contribute to restoration of paintings and frescoes in the Our Lady of Victories Chapel in Valletta.

Community

Sponsorships

We support The Ladybird Foundation and the Malta Rugby Football Union

L-Istrina

Pro bono work on various charities and community organisation such as annual L-Istrina program.

The PwC €1 million Start up Fund

Sustainability Advisory Services

Emerging Leaders Network

Life Cycle Challenge

Supporting Andrew Schembri (Advisory Service) - in his Lifecycle Challenge in Japan.

CareerDealHours to CSR

8 PwC Creating value through responsible leadership 9

Time value on activities related to the profession

Professional Organisations

Accountancy Board

Blood Donation

Blood donation events organised biannually at our Qormi offices to facilitate staff willing to donate.

Cash Donations

Donation to worthy various worthy causes including cash collected by staff during social events.

Environment

1. Green Team

We are monitoring and managing our impact on the environment. We track our performance in terms of environmental KPIs on a monthly basis. A Team set up for this purposes, internally referred to as the Green Team, meets on a quarterly basis to consider results and actions that may be appropriate.

2. Saving Measures

We constantly looking for ways to reduce our environmental impact.

InthedesignanddevelopmentofthenewflooratourofficesinQormi,andintherefurbishmentoftheotherfloors,weimplemented the following energy saving solutions: Improveddistributionandflexibilityincontrollingairconditioningunitstoachievebettertemperaturecontrol,

particularly in open areas and taking into consideration the proximity to external windows Insulation within the roof lightweight structure which helps to reduce ingress of heat Use of glass with thermal insulation properties on all external apertures and shading devices on all south and west

facing apertures to reduce air conditioning load Installation of energy saving lights throughout most of our premises together with motion sensors that turn off lightswhenfloorsandroomsarenotinuse.Sensorsalsocontrolelectricityintensitydependingontheavailabilityofexternal light

Use of collected rainwater to supply all our restrooms We calculate our carbon footprint on a yearly basis. The operational boundary of our footprint calculation looks at the

above three elements together with travel (including travelling to work and to meetings, locally and overseas) and laptops as our main consumables. The major contributors to our emissions are electricity and travel which on average are responsible for 46% and 49% of our emissions respectively.

Our commitment to sustainability 3. Corporate Responsibility

Our Corporate Responsibility strategy works towards four main objectives:

Contributing towards the wider community, and to our profession Makingtheofficeabetterplacetoworkinforourpeople Reducing our footprint on the environment Assisting clients in integrating corporate responsibility goals within their business strategy, through our sustainability

services

Our day-to-day choices have an impact on the environment and our community. It is our mission to raise awareness with our people, to influence our behaviours, and to measure the impact.

Romina Soler

10 PwC Creating value through responsible leadership 11

www.pwc.com/mt/corporateresponsibility

Copyright©2015PricewaterhouseCoopers.Allrightsreserved.PwCreferstotheMaltamemberfirm,andmaysometimesrefertothePwCnetwork.Eachmemberfirmisaseparatelegalentity.Pleaseseewww.pwc.com/structureforfurtherdetails.

Contact UsPwC, 78 Mill Street, Qormi QRM3101. MaltaT: +356 2124 7000 E: info@mt.pwc.com