Creating Momentum for Service Coordination Strategies for starting or jump-starting your Linkages...
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Transcript of Creating Momentum for Service Coordination Strategies for starting or jump-starting your Linkages...
Creating Momentum for Service Coordination
Strategies for starting or jump-starting
your Linkages program
September 16, 2009Leslie Ann Hay, MSW
Hay Consulting
Learning objectives Learn strategies for how to:
Maintain interest and commitment Take action to reach full integration Sustain momentum while facing
competing priorities & demands Build leadership support
Factors to consider in sustaining Linkages…
Stage of development of your Linkages program
Leadership support & attention Visibility of Linkages beyond staff who
are directly connected to the program Other factors that compete or conflict
with the philosophy & goals of Linkages
Organizational Lifecycle
Stage 1: Start-up Find the pattern
Fold
Shock
Grow
Wall Stage 3: Re-invention Find new pattern
Stage 2: Sustaining Repeat the pattern
Organizational Lifecycle: Stage 1
Stage 1 thinking: Entrepreneurial Personal
responsibility Stakeholder-
driven Take risks Do what it takes Find the pattern
Stage 1: Start-up Find the pattern
Fold
Shock
Grow
Wall Stage 3: Re-invention Find new pattern
Stage 2: Sustaining Repeat the pattern
Organizational Lifecycle: Stage 2
Stage 2 thinking: Repeat the
pattern Put in rules,
regulations Internal focus Movement is
hindered
Stage 1: Start-up Find the pattern
Fold
Shock
Grow
Wall Stage 3: Re-invention Find new pattern
Stage 2: Sustaining Repeat the pattern
Organizational Lifecycle: Stage 3
Stage 3 thinking: Find new pattern Take risks, be fluid Responsive to
service demands & client focused
Personal responsibility
Opportunity focused
Accept change as continual
Stage 1: Start-up Find the pattern
Fold
Shock
Grow
Wall Stage 3: Re-invention Find new pattern
Stage 2: Sustaining Repeat the pattern
Where is your agency?
Stage 1: Start-up Find the pattern
Fold
Shock
Grow
Wall Stage 3: Re-invention Find new pattern
Stage 2: Sustaining Repeat the pattern
Addressing 3 key barriers Institutionalizing
Linkages as a way of doing business
Making sure decision-makers know it works and is here to stay
Going beyond the tip of the iceberg.
Sustaining momentum while facing competing priorities & demands
Maintaining interest & commitment
Taking action to reach full integration
Sustaining momentum
Reinforce the integrative power of Linkages
Connect milestones and successes of Linkages to goals of other priorities
Stay focused on what matters most Let go of what doesn’t matter Form alliances across organizational
boundaries
Maintaining interest and commitment
Communicate successes
Increase the “emotional quotient”
Advocate, inquire and repeat as needed
Build trust across functions
Set the bar high in public view
Taking action to reach full integration
Appreciate the “implementation dip” Utilize informal networks Pace the process for faster results Coping with the challenge of diffusion
Build coaching capacity Promote permeable boundaries Information infrastructure Establish a learning culture
Building leadership support Gaining the attention of leadership to
become Linkages champions Make a connection between Linkages
and goals of other county initiatives How does Linkages solve an existing
problem in your county? Make the collaboration visible Focus on outcomes to “make the case” Show cost savings