Creating Internal Coaching Programs: 10 Keys to Success .Creating Internal Coaching Programs: 10

download Creating Internal Coaching Programs: 10 Keys to Success .Creating Internal Coaching Programs: 10

of 16

  • date post

    27-Jun-2018
  • Category

    Documents

  • view

    215
  • download

    0

Embed Size (px)

Transcript of Creating Internal Coaching Programs: 10 Keys to Success .Creating Internal Coaching Programs: 10

  • Creating Internal Coaching Programs: 10 Keys to Success

    February 9, 2016 LWHRA Symposium Session 4 3:00 p.m.

    Lisa Downs, M.S.Ed., CPLP, ACC

  • Welcome!What, if anything, are you currently doing with

    coaching in your organization or with your clients?

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 2

  • Objectives/Application

    Utilize information and tools provided to design, develop, and implement an internal coaching program

    Discover and explore 10 key considerations for coaching program success

    Create an action plan with next steps

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 3

  • #1 Begin with Vision

    Why are we doing this? What do we want the program to be known for? Whats the impact we want this to have? How far into the future do we see this being relevant? What are the major goals of the coaching program? Given unlimited time and resources, what would we do? How can we ensure alignment with organizational vision,

    mission, values, and business goals?

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 4

  • Program Impacts

    Leadership development Team/group effectiveness Problem solving capabilities Employee health and wellness Employee work/life integration

    Change management initiatives Customer service improvements Communication/feedback skills Employee engagement Career development

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 5

  • #2 Conduct Benchmarking

    ICF Prism Award Winners Rogers Communications Banner Health Joey Restaurant Group Genetech, Inc. IBM Microsoft (WA State) Gates Foundation (WA State)

    Additional Nominees SAP CareSource Defense Acquisition University Boeing (WA State) PEMCO Insurance (WA State) Clark Nuber PS (WA State)

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 6

  • #3: Ask and Answer Key Questions

    What are the desired outcomes? Whats the framework? What infrastructure will you need? What is your anticipated timeline and budget? Will it be mandatory? Piloted? Level of coachees targeted? Internal, external, or combination of coaches?

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 7

  • #4 Consider Coaching Skills

    Meeting professional standards Establishing coaching

    agreements Establishing trust Coaching presence Active listening Asking powerful questions

    Direct communication Creating awareness Designing actions Planning and goal setting Managing progress and

    accountability

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 8

  • #5 Decide Who Will Coach

    Base on items such as: Organizational culture Level of coaching skill development needed Time and budgetary resources available Which approach will get you your desired outcome Objectivity v. organizational knowledge Level of program management required and available Sustainability

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 9

  • #6 Identify Partners & Roles

    Executives (and their EAs) Sponsors Coaches Event hosts/speakers

    Team members, L&D, OD External coaches Managers of coachees

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 10

  • #7 Decide Program Components

    Coach-the-Coach training Special events Assessment tools (360s, inventories, etc.) Individual only or group/team coaching Specific coaching model Rotation of coaches and participants Newsletters, intranet content, etc.

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 11

  • #8 Determine Measurement

    What does success look like and what will you use? Pre- and post-surveys or assessments Interview data Performance and goal attainment (business, team, individual) Promotions Merit increases Retention Employee engagement survey data

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 12

  • #9 Develop Solid Communications

    Kickoff event and initial program overviews Coach and coachee events (live and/or virtual) FAQs (for coaches and their coachees) Information packets (outline, calendar) Update communications Newsletters/special communications Social/online community postings

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 13

  • #10 Pull it Together

    Pre-Launch: Project plan Communication plan and development of pieces Development/organizing of program elements

    Launch: Executing on communication Special events

    Post-Launch Sharing of results and next steps Celebration

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 14

  • Next Steps

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 15

    Whats the first step youll take?

    1. Use your handout to document your next step2. Find a partner who you havent yet met3. Share your action item with each other

  • Thank you!

    Lisa Downs, President/OwnerDevelopmentWise Consultinglisa@developmentwise.comhttp://developmentwise.comPh. 425-216-3015

    1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 16

    mailto:lisa@developmentwise.comhttp://developmentwise.com/

    Creating Internal Coaching Programs: 10 Keys to SuccessWelcome!Objectives/Application#1 Begin with VisionProgram Impacts#2 Conduct Benchmarking#3: Ask and Answer Key Questions#4 Consider Coaching Skills#5 Decide Who Will Coach #6 Identify Partners & Roles#7 Decide Program Components#8 Determine Measurement#9 Develop Solid Communications#10 Pull it TogetherNext StepsThank you!