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Creating a Front Desk Professional

with Irena Mena

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Irena MenaSenior Education Specialist

Millennium Systems International

YOUR PRESENTER

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 EACH ROUND TABLE HAS 5 TOPICS

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6 MINUTES MAX ARE TO BE SPENT ON EACH TOPIC

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EACH TABLE WILL ELECT A “SCRIBE” TO WRITE ALL IDEAS, AND A

“SPOKESPERSON” TO CONVEY THEM INFRONT OF THE CLASS

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EACH GROUP’S SPOKESPERSON WILL SUMMARIZE THEIR KEY POINTS

FROM EACH TOPIC IN 5 MINUTES

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FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT:

Slideshare.net/TheMillenniumExperience2015

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LET’S GET STARTED:

OPEN YOUR ENVELOPES

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FRONT DESK PROFESSIONALS

AND GROWTH

Topic One

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FRONT DESK PROFESSIONALS AND CUSTOMER

SERVICE

Topic Two

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FRONT DESK PROFESSIONALS AND THE APPOINTMENT BOOK

Topic Three

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FRONT DESK PROFESSIONALS AND REPORTING

Topic Four

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FRONT DESK PROFESSIONALS AND MARKETING

Topic Five

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SPOKESPEOPLE – PLEASE SHARE YOUR GROUP’S KNOWLEDGE

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FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT:

Slideshare.net/TheMillenniumExperience2015

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What Does It Mean to Be a Front Desk Employee?

Understand the Importance of

the Growth Indicators

Maximizing the Appointment

Book

Sharpening your Customer Service Skills

Reporting from the Front Desk

Marketing From the Front Desk

Tips and Tricks

 Action 1

         

 Action 2

           

 Action 3

           

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