Creating a Diverse Culture of Inclusion

Gary Wheeler, The Virtual HR Director, LLC

Creating a Diverse Culture of Inclusion

“City of Hampton, Virginia

Citizen’s Unity Commission

Gary Wheeler, SPHR, GPHR, CCP, CBP


Citizen’s Unity Commission

The Hampton Pledge

Dignity and respect, race,

color, religion, ethnicity


• Respect • Trust• Teamwork• Seamless • Our culture

Themes


Understand Your Demographics


What is Your Intent vs. Perception


Sexual

Orientation

Age

Race

Ethnicity

Gender

Abilities/

Disabilities

Work Background

Promotion From Within/External Hire

Work-Family Balance

Union/Non-Union

Thinking Styles

ReligiousBeliefs Function/

Level

CommunicationStyle

Social-EconomicStatus

Marital/ParentalStatus

Skilled/UnskilledWorker

Education

Outsourced/ Internal Services

Part-Time/Full TimeEmployee

Dimensions of Diversity


Grow the business

Reduce costs and improve productivity

Globalization

Innovation

Customer focus

Reduce management levels and controls

12

11

10

9

8

7

Generate new ideas

Develop employee teams close to customers

Employeesdoing more and developing broader skills

Create independent, skilled and motivated employees

Need more talent

All cultures working together effectively

Multifunctional teams operating effectively and creating an inclusive environment for all participants

Creating self-directed work teams that leverage differences and operate with a minimum of barriers

Attracting and retaining the best possible employees

Increasing sensitivity to and understanding of multicultural employees, customers, vendors and government

Maximizing the potential of all employees

Diversity Link

Accepting and building on diverse perspectives

Business Strategy People Strategy

Linking Diversity And Business Strategy

1. ____ ____

2. ____ ____

3. ____ ____

4. ____ ____

5. ____ ____

6. ____ ____

13

14

15

16

17

18


Grow the business

Reduce costs and improve productivity

Globalization

Innovation

Customer focus

Reduce management levels and controls

12

11

10

9

8

7

Generate new ideas

Develop employee teams close to customers

Employeesdoing more and developing broader skills

Create independent, skilled and motivated employees

Need more talent

All cultures working together effectively

Multifunctional teams operating effectively and creating an inclusive environment for all participants

Creating self-directed work teams that leverage differences and operate with a minimum of barriers

Attracting and retaining the best possible employees

Increasing sensitivity to and understanding of multicultural employees, customers, vendors and government

Maximizing the potential of all employees

Diversity Link

Accepting and building on diverse perspectives

Business Strategy People Strategy

Linking Diversity And Business Strategy Answer Key

1. 11 , 16

2. 10 , 14

3. 12 , 15

4. 7 , 13

5. 8 , 18

6. 9 , 17

13

14

15

16

17

18


OwnershipAccountableResponsible

BlameExcusesDenial

VICTIM

VICTOR

Are You Above or Below the Line? It’s Your CHOICE!


• Enhance self esteem • Listen and respond with empathy• Ask for help in solving the problem

Communication Guide


Create a Seamless Diverse Culture


Workforce Customer Supplier

Community Internal Communications

PublicRelations

Philanthropic CorporateSustainability

PublicAffairs

Nine Strategy Points


• Employee handbook• Recruiting strategy• HBCU’s and Other Institutions • Orientation Process • ADR• Employee complaint process

Workforce


• Promotion policy• Mentoring• Employee attitude surveys• Retention Strategy• Internships• BEEP• INROADS

Workforce


• Sexual harassment policy• Internet policy• Office conduct• Employee relations• Intellectual property policy• Alcohol, drug, and substance abuse• Family leave• Vacation, personal days, religious holidays

Workforce


• Ride-a-long

• County jail or state prison

• Juvenile court

• Criminal court

• Halfway house

• Criminal

• Soup kitchens

• Homeless shelters

• Drug rehab

Management Internship


• AA meeting

• Hospitals

• Senior citizens home

• Adult care center

• Child care center

• Organizations that support people with disabilities

• Urban community

Management Internship


• Target marketing

• Advertising

• Customer service representatives

• Sales representatives

• Customer tools

• Marketing literature

• Customized solutions

• Communication themes

Customer


• SBA• Minority supplier organizations• Female supplier organizations• Mentoring• Spend• Online registration • Partnerships

Supplier Diversity Program


• United Way

• Adopt a community

• Adopt a family

• Adopt a school

• Principle for a day

• Junior achievement

• Employee volunteer programs

• Junior Olympics

• Food banks

Community


• Soup kitchens

• Homeless shelters

• INROADS

• BEEP

• NAACP

• LaRAZA

• National Hispanic Chamber of Commerce

• National disability associations

• Habitat for Humanity

Community


• Tell your story• Newsletters• Employee handbooks• Emails• Web portal• Posters• Communication themes

Internal Communications


• Minority and women publications• Newspapers• Magazines• Sponsorships• Alternative lifestyle groups• Community based organizations

Public Relations


• EEOC• State Division of Human Rights• Communication themes• Tell your story• Fortune Magazine• Diversity Inc.• Other select publications

Public Relations


• Who do you give your money to?• Are you giving to the right organizations?• Tell Your Story

Philanthropic


• Waste• Annual report• Integrity• Transparent• Reporting systems• Audit

Corporate Sustainability


• City government• State government• Federal government• Chamber of commerce• Special interest groups• Annual report

Public Affairs


Workforce Vision Goals StrategicInitiatives

Complete for:

Workforce

Customer

Supplier

Community

Internal communications

Public relations

Philanthropic

Corporate sustainability

Public affairs

1.

2.

3.

1.

2.

3.

Objective Who When How measured Feedback

Develop a Strategic Action Plan


CEO & CHROCo-Chairs

Supplier Sub-Committee

Community Sub-Committee

Customer Sub-Committee

Internal CommunicationsTeam

Workforce Sub-Committee

Legal

Public Relations

HR Training

IT

HR Employment

Operations

Public Affairs

IT

Marketing

HR

Business Development

Operations

Marketing

Finance

Procurement

Engineering

Public Relations

Operations

Foundation

Operations

Culture and Diversity Council

External

External

Diversity Council Example


• What• Who• When • Own

Communication Plan

Creating a Diverse Culture of Inclusion

Business

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